Positives: we had a very quick pickup procedure which involved the tour company to send smaller vans out to pick people up and take them to a meeting point. The whole process took less than 10 minutes for us to change to the tour bus and be on our way. This was the same for the return trip. The drivers were all very good,courteous and safe as well as friendly. A larger tour we took earlier in the week was a 2 hour pickup process before we were on our way. The vehicles were all very clean and newer. The only negative was that the smaller size tour bus was fairly small for a few 6 foot guys and the air conditioning did not keep up as well after the hot day on the way back. The rest of the tour was very positive. Our tour guide was Mauricio who is Mayan and was very knowledgeable and passionate about his heritage. He used a few people in the group to demonstrate some of the actions of the Mayans as well and injected some humour when appropriate to make the tour fun. He mentioned his intention of purchasing a Tilley hat for himself for Christmas to protect himself in his time in the hot sun. The final positive of this small group tour was the access we were given to the hotel on site. We were told that we were guests of the hotel and able to use the pool etc if we wished. We had a fabulous lunch in an air conditioned restaurant which we were so grateful for after spending time in the scorching hot sun to see the very amazing 7th wonder of the world
Enjoyed the tour, luncheon, the swimming, but not the van. It was the most uncomfortable ride. The seats were hard, stiff and non moveable. With a total of four plus hours...it was a back breaker.
I must say that I was impressed by Viator from beginning to end. The online booking process was smooth and easy. I even made schedule changes to both of my tours and the amendments were made with no fuss. When I got to Cancun, I realized that a 48-hr window for booking a hotel pickup was recommended. I had less than 24hrs before my tour! I called the local agent's number and they quickly and easily gave me a pickup time. They arrived on schedule in a modern, immaculate tour bus/van. The tour guide Mauricio and driver Benito were dressed very nicely and they were very warm and welcoming. They've done this tour so many times that all the pickups and bathroom stops were perfectly timed to allow us to get to Chichen Itza at an appropriate hour. They gave out bottles of water before the tour began and again for the ride home. FYI, bring bug spray! The walk to the main pyramid was not far. Along the way Mauricio pointed out several structures and he gave us a graphic and dramatic depiction of Mayan life and culture as it related to each spot. My head was spinning with the mathematical significance of these structures and I didn't follow it all. I just know that the Mayans were really smart! After seeing and experiencing the various points of interest, we went to the Hotel for lunch, which is included in the cost of the tour. You must purchase drinks and you are encouraged to tip the Mexican dancers who entertain during the meal. After that, you're free to swim in the pool, lounge at the bar, or go back to the pyramids to take more pictures or shop and bargain with the many, MANY vendors selling various items. And be prepared for the upsale from the tour guide as there are specialty items that they are promoting. Even so, it didn't ruin my enjoyment of the whole day. I highly recommend this tour.
We had an issue with the planetarium option not taking place, but with a little debate were able to get a refund from the establishment. We enjoyed the small group aspect, being in a van instead of on a bus, and our guide was excellent with very good English and excellent knowledge of both the site and Mayan and Mexican history in general. Good trip for history nerds like us, but very hot when standing out in the sun. We were the only 2 to make it to the end of the tour with the guide. Everyone else dropped out to hide in shade or shop with the vendors who line the paths between structures.
Easy to arrange. PU was on time. The guide was not intrusive and very informative. The vehicle was comfortable. The arranged meal was great and the company dropped us off very close to our accommodation on return which was great as it was a long day.
Good value for the price. Chichen itza should not be missed.
The tour was amazing, worth every penny- our guide was so awesome and informative, and the lunch was great too- bomb tacos with handmade tortillas! The transportation was easy and great- it was only trying to contact Viator rather than the tour company that was bad- had a question but was on hold with them for 20mins before giving up- so take note of the name of the tour company so you don't have to call Viator.
Our tour was excellent! Our guide Carlos was very informative and knowledgeable. He is very passionate about his work that was extremely obvious. You were very accommodating as we needed to change the date of our tour. The tour bus was comfortable and right on time!
Everything went smoothly. Transportation was comfortable. The guide was very knowledgeable. He had put together a binder of examples of what he was talking about which made to easier to visualize things that were no longer there.
Mauricio is an amazing tour guide and educated us well beyond what I heard other guides talking about. He puts a lot of energy into his presentations and often has people from other groups watching.
We had a blast. Transportation and lunch were great, and of course the site is amazing.
Mauricio , our guide was excellent. He is well informed. The service was excellent.
Our tour guide Mauricio was great and Roberto was a great driver. Overall great experience. Viator and Mayaland are amazing!
This was an easy tour even from our hotel south of Playa del Carmen. Transportation was arranged when I confirmed pick-up with a quick call to Mayaland. Our driver Roberto was a good driver in a large, comfortable van that even showed a movie on the 2-hour trip back. No movie was needed on the way there as Mauricio our tour guide kept the tour lively and educational with the right amount of history, humor, and bathroom breaks with no high pressure vendors at the stops. Mauricio is a well studied Mayan and brought this tour to life for us. We learned a lot, walked a lot, and had good food at the Mayaland restaurant. We definitely recommend Viator and especially this small-group tour with Mauricio. Thanks, Viator!
This was one more thing off my bucket list. The ruins at Chechen Itza are without a doubt a wonder of the world. The guide was a bit chatty but sure knew his stuff. The accoutics in there were unbelievable!
We visited Cancun for our honeymoon and my partner list Chichen Itza as a must see place. We participated in the small group day tour and enjoyed it thoroughly.
The ruins are pretty well preserved and It was an eye opening experience how all those wonderful architectural structures were built centuries ago and the magnificent scale of each of them.
Our tour guide Faustino did an excellent job in explaining the history and the cultural aspect, and demonstrating the acoustic aspect of some of the ruins. The our also include a lunch buffet at the Mayaland Resort which has good food and include the usage of its pool to relax which is nice because it was VERY VERY hot and humid there before the 2 hours trip back to Cancun.
One annoying fact besides the HUGE swath of tourists are the vendors that would just approach you pitching the items and some of them have those wild-animal-sound-making thing that they are trying to sell and they constantly demonstrating it, which is super annoying....
Great tour guide and great experience. We would highly recommend this trip.
Juan Carlos and Javier were great! Very comfortable van, and great lunch!
Fun place to visit and relive the old historical times. A well spoken and knowledgeable guide is a must because there a lot going on in here than what meets the eye. Go on a day when the weather is cooler. Take plenty of water. Excellent historical site.
Well worth the time to do this tour. guide very knowledgeable / helpful. crowds are annoying. being able to re-enter the site on your own is really great and the crowds had decreased making it more pleasant. worth the effort.
Carlos was the guide and Oscar was the driver. Very professional. On time and the van was new and nice. Very careful and safe driver. Carlos was courteous and informative. Highly recommend
Harold J USA
Great tour. Guide was very knowledgeable and friendly. Tour was on time. Bus was clean and ac worked fine. Wear comfortable shoes as there is quite a bit of walking. If you are in the Cancun area and haven't seen Chichen Itza, it is well worth seeing.
Excellent world heritage - a must see. Great construction demonstrating the Mayans grasp of Math and Science and Engineering in about thousand year BC. The tour guide from the tour company was excellent in narration and detail. The small van tour was private and personal and the hotel entrance is great. Food was good quality, but can be of more variety. Not enough time to access pool etc at Mayaland hotel. Overall best way of experiencing Chchen Itza
Mark J USA
Great..?Our tour guide Mauricio was very knowledgeable and interesting.