We had an issue with the planetarium option not taking place, but with a little debate were able to get a refund from the establishment. We enjoyed the small group aspect, being in a van instead of on a bus, and our guide was excellent with very good English and excellent knowledge of both the site and Mayan and Mexican history in general. Good trip for history nerds like us, but very hot when standing out in the sun. We were the only 2 to make it to the end of the tour with the guide. Everyone else dropped out to hide in shade or shop with the vendors who line the paths between structures.
Easy to arrange. PU was on time. The guide was not intrusive and very informative. The vehicle was comfortable. The arranged meal was great and the company dropped us off very close to our accommodation on return which was great as it was a long day.
Good value for the price. Chichen itza should not be missed.
The tour was amazing, worth every penny- our guide was so awesome and informative, and the lunch was great too- bomb tacos with handmade tortillas! The transportation was easy and great- it was only trying to contact Viator rather than the tour company that was bad- had a question but was on hold with them for 20mins before giving up- so take note of the name of the tour company so you don't have to call Viator.
Our tour was excellent! Our guide Carlos was very informative and knowledgeable. He is very passionate about his work that was extremely obvious. You were very accommodating as we needed to change the date of our tour. The tour bus was comfortable and right on time!
Everything went smoothly. Transportation was comfortable. The guide was very knowledgeable. He had put together a binder of examples of what he was talking about which made to easier to visualize things that were no longer there.
Mauricio is an amazing tour guide and educated us well beyond what I heard other guides talking about. He puts a lot of energy into his presentations and often has people from other groups watching.
We had a blast. Transportation and lunch were great, and of course the site is amazing.
Mauricio , our guide was excellent. He is well informed. The service was excellent.
Our tour guide Mauricio was great and Roberto was a great driver. Overall great experience. Viator and Mayaland are amazing!
This was an easy tour even from our hotel south of Playa del Carmen. Transportation was arranged when I confirmed pick-up with a quick call to Mayaland. Our driver Roberto was a good driver in a large, comfortable van that even showed a movie on the 2-hour trip back. No movie was needed on the way there as Mauricio our tour guide kept the tour lively and educational with the right amount of history, humor, and bathroom breaks with no high pressure vendors at the stops. Mauricio is a well studied Mayan and brought this tour to life for us. We learned a lot, walked a lot, and had good food at the Mayaland restaurant. We definitely recommend Viator and especially this small-group tour with Mauricio. Thanks, Viator!
This was one more thing off my bucket list. The ruins at Chechen Itza are without a doubt a wonder of the world. The guide was a bit chatty but sure knew his stuff. The accoutics in there were unbelievable!
We visited Cancun for our honeymoon and my partner list Chichen Itza as a must see place. We participated in the small group day tour and enjoyed it thoroughly.
The ruins are pretty well preserved and It was an eye opening experience how all those wonderful architectural structures were built centuries ago and the magnificent scale of each of them.
Our tour guide Faustino did an excellent job in explaining the history and the cultural aspect, and demonstrating the acoustic aspect of some of the ruins. The our also include a lunch buffet at the Mayaland Resort which has good food and include the usage of its pool to relax which is nice because it was VERY VERY hot and humid there before the 2 hours trip back to Cancun.
One annoying fact besides the HUGE swath of tourists are the vendors that would just approach you pitching the items and some of them have those wild-animal-sound-making thing that they are trying to sell and they constantly demonstrating it, which is super annoying....
Great tour guide and great experience. We would highly recommend this trip.
Juan Carlos and Javier were great! Very comfortable van, and great lunch!
Fun place to visit and relive the old historical times. A well spoken and knowledgeable guide is a must because there a lot going on in here than what meets the eye. Go on a day when the weather is cooler. Take plenty of water. Excellent historical site.
Well worth the time to do this tour. guide very knowledgeable / helpful. crowds are annoying. being able to re-enter the site on your own is really great and the crowds had decreased making it more pleasant. worth the effort.
Carlos was the guide and Oscar was the driver. Very professional. On time and the van was new and nice. Very careful and safe driver. Carlos was courteous and informative. Highly recommend
Harold J USA
Great tour. Guide was very knowledgeable and friendly. Tour was on time. Bus was clean and ac worked fine. Wear comfortable shoes as there is quite a bit of walking. If you are in the Cancun area and haven't seen Chichen Itza, it is well worth seeing.
Excellent world heritage - a must see. Great construction demonstrating the Mayans grasp of Math and Science and Engineering in about thousand year BC. The tour guide from the tour company was excellent in narration and detail. The small van tour was private and personal and the hotel entrance is great. Food was good quality, but can be of more variety. Not enough time to access pool etc at Mayaland hotel. Overall best way of experiencing Chchen Itza
Mark J USA
Great..?Our tour guide Mauricio was very knowledgeable and interesting.
WOW, this was amazing.
Very well organised.
Guide was very knowledgeable and friendly.
Facilities were excellent and good food selection for a vegan.
Loads of time to explore and take photos.
This was an awesome tour! If you are planning on visiting Chichen Itza do yourself a favor, spend the extra money and book the small-group tour. My wife and I went in October of 2014 and our tour had 11 total people, which is much better than the 40+ you will get on the tour busses. The vehicle was clean and comfortable. At lunch at highly recommend the pork tacos with the handmade tortillas. The driver and tour guide were friendly, knowledgeable and made the tour a great experience we will never forget.
What an adventure! My husband and I booked the small group tour. There were about 15 of us on that tour that day. It was about a two and half hour shuttle ride from the resort to the site. Our tour guide, Juan Carlos, was wonderful. He had a great sense of humor and you can tell he really loves his job. Once there we got right down to business making the rounds of the site. It is an amazing place with such an amazing story. I can tell you, I learned a lot. Along the tour route there are plenty of vendors so one can do a little shopping. After the tour was over, we had a wonderful buffet lunch complete with dancers at the Maya Land Hotel which sits right on the grounds as well. The hotel is beautiful. We also had free run of the facilities for a couple of hours before leaving for the trip back. I would highly recommend this tour. It was educational and we met some really nice people :)