Trevor P USA
We had a great time, but the tour was only 1.5 hours, not the 4 hours advertised.
Truly fun ride but didn't get to go snorkeling due to the windy weather. There is a tax of $8 per person on top of what you pay online which is not the port tax!!
Ryan W USA
Overall, the trip was okay. Not what I was expecting but worth checking out. The boat ride itself was kind of neat being out in the middle of the ocean but the snorkeling time was too short to really get to explore. Also, the reef we went to didn't have many fish or anything.
The water was too rough and the steering wheel was so loose I thought it would come off in the turbulent water. After snorkeling it was very cold riding back. There was no warning about this.
I recently booked a jungle speed boat tour and unfortunately I missed the tour due to miscommunication on this company's part. My confirmation email said the location would be marine blue ray across from Royal sands resort. I called before I left my hotel to confirm the location and the local guide on the telephone also confirmed the address with me. Turns out the address was wrong and the dock was permanently closed. We wasted 20USD on a taxi only to end up at the old location! Then we took a bus to the new location and no one was there.
There's no hotel pick up/drop off so you're expected to show up to the dock, on time, by yourself. Then on top of that over the phone I was told there would be 10 reef and dock tax. The docks looked like some shady vendor which was extremely hard to find. I'm so disappointed and frustrated because the weather was beautiful that day. I felt that it has gone to waste.
Why do you not know of our trip? You , the company shouLd be able to confirm if we made it to our excursion.... Am I correct?
It's the worse online purchase i ever made. Viator had done nothing, but profited from putting together its shady vendor with unaware customers. Upon arrival, Blue Ray marina don't even have our reservation, but take us in anyway. Charged us 10 USD/person for reef tax and dock fee, hidden cost.