Read what other Viator.com travelers think about the Private Cancun Roundtrip Airport Transfer. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
This airport transfer was relatively seamless. We met an agent outside the terminal who instructed us to wait in a specific area. Although we would have preferred not to wait for 10 minutes for prearranged transportation, it ultimately was not too big of a deal. On the return trip to the airport, the driver, Loredo, arrived early. He was pleasant and professional and transported us to the airport in a timely fashion.
Our pick-up from Cancun airport was extremely smooth. We found the operator easily and we only had to wait a few short moments for the drivers to come and help us with our luggage into the van and drive us to our destination. Our destination was 1 hour outside of Cancun the drivers were very friendly and helpful and got us to our destination safely and comfortably. Our pick-up from our hotel was just as smooth. The driver came into the hotel to help us with our luggage and got us into the van. The driver spoke English and was very friendly asking how our holiday had been and what we enjoyed. The drive back to Cancun airport was very smooth and safe. I would definitely recommend this service to anyone traveling to Cancun and surrounding areas.
Service was fantastic, driver gave us a so much information about the area. Places to see and eat. Would highly recommend this service to anyone. They were prompt and on time. We were running late at the pick up time for the return trip and the driver was so patient and pleasant. Since the delay was out of our control.
At the Cancun airport, need to come outside and look for USA Transfers for the shuttle service. Workers were very helpful and went above and beyond to look for my cousin who was at another terminal. Shuttle was on time for resort pickup to go back to the airport!
USA Transfers are great! The drivers were very friendly and would definitely use them again.
Great way to get where you are going without the hassle. The airport arrival part is a little confusing nothing that really calls to attention where you need to go. But the staff quickly assist through that. Will use this service again!
Great service on the round trip. The drivers were very supportive as one of our party was in a wheel chair. They made sure they got in and out of th vehicle safely. On time or early for both trips.
Thought this was a great service. Very happy with the ease of finding them at the airport. Contacting them for pick up. We would use them again.
the drivers were nice and friendly. when you get off the plane there will be a 100 different car people with different signs. know which one is yours from the beginnig and start asking were they are. every one is friendly and will help you find your transfer!
Easy to locate, friendly, easy to understand. Great service!
Amazing Service! Highly Recommended. I just got back from my honeymoon in Cancun and I have to say this service made getting to and from my resort from the airport was a breeze. When we arrived, just as the website states, there were lots of people trying to sway us to get a taxi, but we just kept on walking and eventually found our ride. Note: If you don't see the folks in the uniform described in the instructions, look for someone with a USA Transfers shirt. When we got in the van, we got on the phone with a representative welcoming us to Cancun, and confirming our departure date and time. They picked us up at the time stated, and got us back to the airport in time to catch our flight. What a great experience!
Wonderful service! Friendly drivers! Making getting to and leaving Cancun a breeze.
It was OK, but the time scheduled for departing from the hotel was exaggeratedly early. I have to wait four hours in the airport until boarding the plane.
I would give them 4 stars but the only thing i didn't like was the driver wanted me to pay double. Good thing I had a working phone that could call international and had the paper reservation. Once we talked to the company the driver understood that I had pre-paid. One note if you have people from 2 or more diff flight understand that the time through customs is different at every terminal. Make sure the company know this.
When you exit the baggage claim...beware of timeshare sales people who lure you acting like your transfer company! Once we figured that out, we walked out the front door, and USA Transfers was clearly visible and easy to find. In less than ten minutes, we were on our way! Nice private van and professional driver. It's a very short trip, so the cost per person is very high, but worth it.
Well it was great on the way to our hotel but apparently we became a shared ride at the end which we weren't happy about having to stop at other hotels to collect passengers when we were running slightly behind schedule. Other than that staff exceptionally friendly and helpful and would most def use this service again if I was assured it was private as per my booking. Cheers. Neanie
well organised got a flat tyre on the return journey and this was dealt with quickly and professionally I suppose that is the best test when something goes off plan and this was taken care of
Trip from airport to hotel was a mess. We had to wait 20 minutes. Then they put us in a van, but did not leave. 10 minutes later they unloaded us, and told us that another company will take us shortly. In ten minutes, they put us in a different bus, waiting another 10 minutes, then took us to our hotel. Going by taxi would have saved almost an hour, after a 20 hours trip, it would have mattered.
The trip back to the airport was fine, timely pickup at the hotel, etc.
Had a hard time finding the representative when we exited the airport. They were using their sign as a clipboard and you could not see their name. Had to pay one of the guys that help with luggage and things to take us to representative.
Everything else was great and they were exactly on time for the pick up
When we arrived in Cancun airport we were not on the local tour company's list and so we had to wait quite some time for a car to arrive. Not very well organized.
The person who approached us, let us wait for a while for no reason at all. We paid for private transfer and we were wondering why we have to wait for others? And then after 20 minutes of waiting and chasing the contact person of how long we still have to wait for others when it was supposed to be us only in the transfer, he immediately went to the driver and talked to that driver in his language and then finally got us our transfered to the hotel. We waited 20-25 minutes, and is that what you consider a private transfer? I will never get this company for private cancun roundtrip airport transfer.