Insider's Guide to Cancun

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James B

5 star rating: Highly Recommended
January 2016

We were very pleased with these airport transfers. Our ride was waiting for us as soon as we exited the airport, and he took us straight to our hotel. When they picked us up from the hotel on our last day, they arrived when they said they would, and we were on our way. We very much appreciated having the transfers arranged ahead of time.

Arnold J

5 star rating: Highly Recommended
December 2015

tour bus driver very courteous and welcoming.
got the vacation started on a nice vibe !!!

Steve M

5 star rating: Highly Recommended
November 2015

When we arrived at the airport David was waiting for us with a sign with our name on it. He was very friendly, courteous, and professional. He even had a coiler full of drinks iced down for us. On the return trip he arrived promptly at the pick up time. The round trip was seamless and convenient. Would definitely use again and recommend.

Anonymous

5 star rating: Highly Recommended
November 2015

We booked a round trip transfer from Cancun airport to our accommodations in Playa Del Carmen. Our driver arrived right on time both to and from the airport. It was a 50 minute drive but our driver entertained us with such interesting stories and folklore about the nearby areas that he made the time fly by. He greeted us with cool towels and bottled water. Not only was he a great host but also a great guide! He offered to take us to a grocery store as he was not in a rush but we declined as we were extremely tired from flying all night. We did however let him take us to souvenir shops on the way to the airport on the following week. He was gracious enough to show us the best stores. It is definitely worth the extra money to book a private transfer as you don’t need to worry about stopping at 10 different hotels before getting to yours. We recommend Cancun Experts and our driver Jose to EVERYONE. They are amazing!

Laura T

5 star rating: Highly Recommended
November 2015

We had an amazing driver pick us up from the Cancun Airport. He truly made us feel welcome to a city we’ve never been before. He greeted us with ice cold bottled waters and fascinating legends about the Mayan culture. He was extremely knowledgeable about the area and neighboring towns. He was outgoing and laid back. He offered to take us to a taco shop or a grocery store before being dropped off at our hotel as he was not in a rush. Cancun experts are extremely professional and courteous. We will definitely be booking with them next time we go to Cancun.

Anonymous

5 star rating: Highly Recommended
November 2015

Jorge rocks! He was there waiting for us when we got there and everything was smooth. The van is nice and they give you drinks for your ride to the hotel. Everything was very easy and Jorge is very friendly.

Cat USA

5 star rating: Highly Recommended
November 2015

Jorge, our driver, was amazing! He was there waiting for us when we arrived and we left immediately in our very own Viator branded van, which was clean and air-conditioned. He also had beverages available in the van for our 30 min drive to our hotel, which was much appreciated after being on an airplane. He even went above and beyond and took us to a super-market to stock up on snacks before we got to our hotel which we definitely didn't expect from this service. Even though he says his English isn't good, Jorge speaks English very well and can help with any questions you may have. The transfer back to the airport when we left was just as seamless. We had confirmed our pickup time with Jorge when he dropped us off at the hotel on our arrival, and he was there exactly on time to pick us up for our departure. Would book with this company again in an instant. Definitely recommend.

AlexB United Kingdom

5 star rating: Highly Recommended
September 2015

Perfect, hassle-free transfer. Our Viator-branded minivan was clean, air-conditioned, spacious and, most importantly, there on time! Very friendly service, too.

William W

5 star rating: Highly Recommended
September 2015

Drivers to the hotel and returning to the airport were personable and friendly. Each explained the history of the city and answered all of our questions. Definitely an A from both my wife and myself

Amy P USA

5 star rating: Highly Recommended
July 2015

This airport transfer was relatively seamless. We met an agent outside the terminal who instructed us to wait in a specific area. Although we would have preferred not to wait for 10 minutes for prearranged transportation, it ultimately was not too big of a deal. On the return trip to the airport, the driver, Loredo, arrived early. He was pleasant and professional and transported us to the airport in a timely fashion.

Anonymous

5 star rating: Highly Recommended
June 2015

Our pick-up from Cancun airport was extremely smooth. We found the operator easily and we only had to wait a few short moments for the drivers to come and help us with our luggage into the van and drive us to our destination. Our destination was 1 hour outside of Cancun the drivers were very friendly and helpful and got us to our destination safely and comfortably. Our pick-up from our hotel was just as smooth. The driver came into the hotel to help us with our luggage and got us into the van. The driver spoke English and was very friendly asking how our holiday had been and what we enjoyed. The drive back to Cancun airport was very smooth and safe. I would definitely recommend this service to anyone traveling to Cancun and surrounding areas.

Kimberly M

5 star rating: Highly Recommended
June 2015

Service was fantastic, driver gave us a so much information about the area. Places to see and eat. Would highly recommend this service to anyone. They were prompt and on time. We were running late at the pick up time for the return trip and the driver was so patient and pleasant. Since the delay was out of our control.

kimela_robbins

5 star rating: Highly Recommended
June 2015

At the Cancun airport, need to come outside and look for USA Transfers for the shuttle service. Workers were very helpful and went above and beyond to look for my cousin who was at another terminal. Shuttle was on time for resort pickup to go back to the airport!

Leigh-Ann C S

5 star rating: Highly Recommended
May 2015

USA Transfers are great! The drivers were very friendly and would definitely use them again.

Andrew B

5 star rating: Highly Recommended
May 2015

Great way to get where you are going without the hassle. The airport arrival part is a little confusing nothing that really calls to attention where you need to go. But the staff quickly assist through that. Will use this service again!

Elizabeth T

5 star rating: Highly Recommended
March 2015

Great service on the round trip. The drivers were very supportive as one of our party was in a wheel chair. They made sure they got in and out of th vehicle safely. On time or early for both trips.

Laura L

5 star rating: Highly Recommended
March 2015

Thought this was a great service. Very happy with the ease of finding them at the airport. Contacting them for pick up. We would use them again.

Christopher S

5 star rating: Highly Recommended
February 2015

the drivers were nice and friendly. when you get off the plane there will be a 100 different car people with different signs. know which one is yours from the beginnig and start asking were they are. every one is friendly and will help you find your transfer!

kimberley a

5 star rating: Highly Recommended
December 2014

Easy to locate, friendly, easy to understand. Great service!

daddison03

5 star rating: Highly Recommended
December 2013

Amazing Service! Highly Recommended. I just got back from my honeymoon in Cancun and I have to say this service made getting to and from my resort from the airport was a breeze. When we arrived, just as the website states, there were lots of people trying to sway us to get a taxi, but we just kept on walking and eventually found our ride. Note: If you don't see the folks in the uniform described in the instructions, look for someone with a USA Transfers shirt. When we got in the van, we got on the phone with a representative welcoming us to Cancun, and confirming our departure date and time. They picked us up at the time stated, and got us back to the airport in time to catch our flight. What a great experience!

chrismortimer

5 star rating: Highly Recommended
August 2013

Fast, courteous, professional and on time.

Bryan W

5 star rating: Highly Recommended
January 2013

Wonderful service! Friendly drivers! Making getting to and leaving Cancun a breeze.

Kathleen A S

4 star rating: Recommended
June 2015

This tour was amazing!

Dinu T

4 star rating: Recommended
February 2015

It was OK, but the time scheduled for departing from the hotel was exaggeratedly early. I have to wait four hours in the airport until boarding the plane.

KBIGD

4 star rating: Recommended
August 2014

I would give them 4 stars but the only thing i didn't like was the driver wanted me to pay double. Good thing I had a working phone that could call international and had the paper reservation. Once we talked to the company the driver understood that I had pre-paid. One note if you have people from 2 or more diff flight understand that the time through customs is different at every terminal. Make sure the company know this.

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