Excellent service. Our driver was professional and helpful. We also like the flexibility of the tour. We did not want to see a village as suggested by the agency so we wanted to see Ek Balam instead and the driver took us there. Of course, we bought our own ticket entrance since this was not in the original plan but it was okay. We really enjoyed the trip and the service.
Excellent tour. Our driver was Victor. He was 20 minutes early for us! That was unfortunate for him because we are not an early family lol! But all in all he was helpful, a safe driver, knowledgable and was extremely pleasant to be around. He recommended a guide for us, and the guide - Guillermo was waiting when we arrived. He was prompt in getting tickets etc and from Chichen Itza to the Cenote. Unfortunately due to our time constraints we did not get to spend as long as we would have liked at the Cenote.
It was lovely to learn about Mayan culture, and the guide was exceptional. The weather was extremely hot, and the less clothes you wear, the better, but load up on sunscreen or you will get burnt! Hats can be purchased as you arrive for about 5 USD before you go in to the venue itself.
Just to be clear, what's included in the package I took: 7 persons, 114 USD per person - tickets to Chichen Itza and the Cenote, buffet lunch nothing special, personalized tour times - decide your own start point and end point, as well as transportation to and from the site.
Will highly recommend this tour.
For the Mexican government or whoever is in charge of running Chichen Itza, please please reduce the number of vendors you have lining the walkways around your beautiful ruins. They are cumbersome and definitely take away from the experience.
Will highly recommend this tour to anyone!
The trip was great but the best part about it was our private driver -Ray Gonzalez! Ray made everything fun and easy. He is an amazing host and we felt very safe with him.
We had the perfect day, our driver was fantastic attending to everything and more. Have used Viator in the past and will be definitely using again. Thank you Viator for making our holiday more special.
Incredible experience, your tour guide and all of his suggestions made the trip a wonderful family experience we will all remember for the rest of our lives! Well worth the money! Thank you. Paul
There were 9 of us on a tour to Chichen Itza and we all enjoyed it immensely. Upon arriving to our resort I spoke of them hiring a tour guide, who they had hired and was waiting when we arrived. The driver also stopped at 3 places we wanted along the way. After the tour we went for lunch at an air conditioned buffet that served very good food and was most welcome on a hot day in May. I do believe it was less expensive than other tour groups and it cut off probably 3 hours of the ride with a personal van.
We were a family of four and we enjoyed our tour. The tour driver was at the hotel on time and returned us to the hotel on time. He guided us to places were we need to go and provided us all of the tickets needed for the tour. He was professional and took care of us from the start of the tour to the end.
We loved our day trip to Chichen Itza and Cenote. Loredo was our local guide. He gave us the perfect balance of interesting facts and stories and never rushed us on our own. He offered lots of information about the Yucatan and was so happy to have us for the day. He stated himself He LOVES his Job! and you can tell he does. I recommend the private tour, so much more time efficient and relaxing than all the buses we saw.
The private tour is the way to go. Had so much fun and was very informative.
The tour was great. Having the private tour worked out great for the 6 of us. We could spend the amount of time we wished for each place. Highly recommended.
Excellent day, the driver was flexible and accommodating, very knowledgable, informative and excited to share the best of the area. Would recommend and definitely go again
This was fantastic. Driver was cheerful, informative and a good driver. Car was immaculate and we had a great time.
Our driver has on time and helpful - recommending a great spot for lunch. Our tour guide at Chichen Itza was informative and engaging.
Thanks to Felix our driver and Manuel our tour guide we had a great day. I would recommend this tour to anyone going to Chichen Itza. Having your own driver and van was key. The ability to do what ever you want when you want made a full day tour perfect.
We've been to the Mayan ruins in Belize (Lamanai) and Guatemala (Tikal), which are quite impressive. I was impressed with what we found at Chichen Itza. The only difference, and drawback we found in the Yucatan site was the vast number of aggressive vendors trying to sell souvenirs (mostly mass produced junk too). We found one local artist there, Efrain Cetz, who produced very high quality wood carvings. The tour will be vastly more enjoyable if you read some books on Mayan culture before you arrive.
This was fantastic. This is the best way to see Chichen Itzá. Great personal service. I loved it.
Fantastic tour, the personal service really suited us with a young family. Our driver Loredo was incredibly attentive and made sure we got the best out of the day. The tour included not only chic hen Itza but also a lovely swim in a cenote and a visit to town of historical interest. We would highly recommend this private tour.
My family of 5 had a great private tour to chichenitza. Our driver Raul Asolar? was fantastic. He drove, took photos, and made great recommendations for a things to do on the way back to cancun. We stoped at a beautiful cenote to swim and have lunch and then went to playa del Carmen to window shop.
World Traveler USA
This was, without a doubt, the best way to get to Chichen Itza. Cancun is very spread out, so this saved us such a lot of time avoiding lots of hotel pick-ups, enabling us to spend that time exploring Chichen Itza instead. Highly recommend..
I can't do a reasonable review in this few words. If you want more detail, email me. Trip was fine, we were surprised it didn't include a tour at Chichen Itza and almost didn't have enough money to engage a guide there. Even though it's not promised, make that more explicit in your tour description.
Cary W USA
Very nice excursion. Good lunch. Cenote very crowded. Guide was nice, gave us the option to guide at the site or not.
Excellent trip - did away with the time-consuming multi-hotel group bus trip by getting the private minivan. They were prompt, we owned our schedule, got a great tour guide at the site, and even the stop at the cenote exceeded expectations! My only suggestion would be for a more-authentic lunch offering - it was nice to sit down near the cenote but the buffet was merely good.
We had to switch our hotel because it was overbooked. We contacted Viator about the change two days before our trip and they confirmed they had the change. We contacted them again a day before the trip. The morning of the trip, there was no vehicle to pick us up. We ended up calling then 3 times that morning of the trip to find out the driver went to our original hotel. There needs to be better communication between Viator and the drivers.
Our driver was very pleasant and definitely helped us getting tickets to get into Chichen Itza and the Cenote. We very much appreciated his help. The vehicle was clean and comfortable.