Elizabeth M USA
This trip was amazing to say the least. Don't know if we hit this on a good day, but me and my boyfriend were the only people on the tour bus, which sat about 12 people, for most of the drive. We were picked up at our hotel in Cancun and were alone on the bus until we had to pick up another couple and a family of four in Playa Del Carmen. I was glad that we did that because it wasn't much of a detour and we got to see Playa Del Carmen a little and quickly decided that, Playa Del Carmen would be our next vacation trip. We went to Tulum first, and were there about an hour and a half, which was plenty. So beautiful to see. Some friends of ours were also in Cancun and went to Chitchen Itza and were a little dissapionted with it, they did go through another tour site for this trip, so we felt pretty good with our decision to see Tulum and we were right on, because it was beautiful. We then went to Xel-Ha, which the pronunciation sounds like Chel-Ha, and that was about 10 minutes away from Tulum. We spent 5 hours there which was perfect. The buffet lunch at Xel-Ha was so good, with all you can drink beverages and pour your own beer spouts. The price for this trip was really good. At Xel-Ha there are four restaurants you can chooose to eat from and you can eat all you want. The food was superb. Your snorkel gear is included, the area to snorkel is huge. You can use inner tubes to float around on, there are lockers at your disposal and out door showers to rinse off at. The staff was so friendly too!
Donald M USA
This trip was fantastic and amazing. I would highly recommend this.
Daniel C USA
Although way overpriced, I would highly recommend this trip which included the best of both worlds. It included Mayan ruins in the beautiful setting of Tulum and as well as the typical Cancun stuff such as snorkeling, the beach, and tubing Xel-Ha. The tour guides were also really good on this trip!
Emmeline W USA
It was very easy to book and confirm. We had a great extremely knowledgeable guide. The only drawback was that we were the first to be picked up and then we were early to another resort and had to wait like 45 mins. I would have preferred a better time calculation so I could have slept in a little longer.
Rick M USA
Our tour guide was very informative, we learned a lot about the history of the Mayans and Tulum. Time was short so was a very quick tour, would have liked to have had more time. Xel-Ha was nice, had great snorkling, would do again.
Stephen J Australia
Would do it again from accommodation closer than Cancun.
Erik C USA
Tulum and Xel-ha was the highlight of our trip! Our tour guide was awesome, he knew so much!!
Xel-ha was awesome.. Tulum was too crowded. Transportation was good and guides were good.
Excellent trip, but in hindsight should have spent a day in each. Also, the extras at Xel-Ha should be made more obvious at time of booking as the prices for other activities are quite high.
Family thought this trip was great too. Francisco was our guide and would recommend him to others. Snorkeling was way better here than at Garrafon. If you do Tulum which I would recommend if you came there to see history this will reduce time spent on activities at Xel-ha so keep that in mind.
The tour of Tulum was very cool and our tour guide was great and new his history. It was very hot and you should bring a bottle of water with you. I did not Xei-Ha it just was not my thing. The tour along for half day would have been just fine.
Tulum side of tour doesn't allow enough time especially with the number of visitors there. xel-ha is great, allow more time as the time doesn't allow you to fully utilise this site. if short on time this is a good option
Two great visits on this day trip. Tulum ruins have a wonderful scenic location by the sea but I found Chichen Itza to be far more fascinating. Snorkelling in Xel-Ha was wonderful and I was blessed to see many beautiful sea creatures, including parrot fish and manta rays. I also swam with dolphins as an extra option which was very special, especially considering the lovely natural setting of Xel-Ha. What I would caution is that the day is quite intense with a lot to fit in and you could probably spend a day each at Tulum and Xel-Ha and I could have spent much more time at both. But a good combo to get a taste of both within a day and with time enough to appreciate them. Both well worth it.
The time at Tulum was plenty. Part of the tour was guided and then it was nice to have time to walk around on our own and take pictures. We loved Xel-Ha! It was so fun and there was plenty to do and eat. By the time we got there we were starving, so all you can eat was great. The only down-fall was the pick-up. Instead of being picked up and traveling straight to the destination, we were taken to a plaza and disbursed into groups. That was a waste of time.
The trip was excellent. Our guide for Tulum was informative, interesting, and funny. We would have liked more guidance about how to manage our way through Xel-Ha, especially with small children. It is a large park, and somewhat confusing to get through when it's hot and crowded.
Craig H USA
we were picked up from our hotel, and taken to a staging area in downtown Cancun, where are documents were checked and we were divided into groups according to tour destination. After waiting about 15 more minutes as other pickup vans arrived, we finally departed, ironically going back past our hotel on the way to the highway. We could have been picked up nearly 45 minutes later with a different system, but who knows if their logistics deem their system a better way to do it???
We finally arrived at Tulum.....it is much more popular than when I was there years ago.....people everywhere, much less access to the buildings themselves. But the setting is amazing, right by the sea.
Xel-Ha is very nice and well organized. A bit confusing at first, but lots of maps and friendly employees are around to guide you. Changing areas are clean, lockers are large enough, the snorkel equipment was of good quality. The included food was wonderful...food from many parts of Mexico....and free drinks.
Nice to snorkel and see colorful fish, though the water may not be as clear as it used to be.
All in all, recommended!!
Tulum ruins were an amazing place to visit; and Xelha to follow just to cool off the heat. A note about Xelha was that cash was needed for deposit for snorkeling gear ($5/kit), of which we were not informed in advance. It was a bit chaotic at first trying to locate locker room, and get the gear.
Again, the pick-up was late, and we were transferred to a local mall, waited and then assigned to the designate group. The tour guide had good knowledge but was not at his best.
Otherwise, it would be a perfect rating.
First off I must say that the only reason that I give 4 stars (and not 5) is because the tour company was not able to pick us up at the lobby of the resort where we were staying. I don't believe that this was the tour company's decision, I think it was the resort. However on or way back from the tour, our very very sweet driver spoke to the security guards at the gate of our resort and was able to drive us up to the lobby. It was a long distance from the gate to the lobby and I had a broken foot and sprained ankle at the time. - When we arrived in Tulum, our tour guide was very nice and informative. He was very knowledgeable of the site and we could tell that he has a passion for the history of Mexico. Even with my injury, I was able to get around ok. There is a tram option available to drive visitors from the village to the site. Once at the site there were a lot of stairs and walking, as it is a big place, but I was able to slowly get around. We got back in the van and went to Xel Ha. This again was a lovely experience. The driver already had our passes, so went right in. We had a great time and left right when the rain started. Perfect timing! Then, as I said before, our driver was able to get us up to the lobby at the resort which I was VERY grateful for :) Everyone with the tour company was very professional and accommodating Thank you!
Fantastic day out, great tour guide giving lots of useful tips i.e. where to eat at Xel-Ha!, the layout of the park and what to do. Also kept the tour on time explaining where to meet and by what time, and the reason for this for example keep ahead of the other tour groups, even explaining that any tickets taken at Xel-Ha can be purchase online for up to 6 weeks. The time at Tulum was just wright with enough time to get everything done and get to Xel-Ha for lunch and to get all the activities done. The guide Was also knowledgable about historic facts too.
Tulum is a beautiful place. We wish we could have stayed a bit longer though.
Xel-Ha was like a natural theme park. If I were to do it again, I would do each trip in separate visits so that I could enjoy both places longer.
Absolutely great - only regret was that Xel-ha would have deserved a whole day visit! Now we "only" had time to snorkel a little, eat, walk around the park, have a few drinks and swim with Manatees... but there would have been so much more!