Read what other Viator.com travelers think about the Tulum and Xel-Ha All Inclusive Day Trip from Cancun. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
At Xel-ha, I highly recommend doing the Sea Trek. A water helmet is placed on you, and you walk on the floor of the lagoon (about 10 feet down). A scuba diver releases some bait, and soon you are face-to-face with fish and sting rays. It costs extra but is well worth the experience. The best time to go to Tulum is in the afternoon. The views of the Caribbean are great.The only snafu was that the agency was an hour late in picking me up. Even though I provided them with the right hotel info when I book through Viator and again when I confirmed that I needed the hotel pickup, the agency conducting the tour had the wrong hotel info (the dispatcher I called wasn't very helpful).
During my trip, we went to xel ha first and then tulum which - did not appreciate. I was told that we would go to tulum and that's what I was looking forward to. Our guide spoke way too much and it was unnecessary. Also, the tour should have been divided between english and spanish speakers and not put together for the whole tour.
We enjoyed this trip, but we didn't have enough time at either place. Our guide at Tulum wasn't nearly as good as the one we had had at Chichen Itza a few days earlier, so we felt we didn't learn as much. Also, I suspect that Tulum isn't as significant of an archaeological site either -- basically it was a housing complex. The thing that Tulum has is absolutely breathtaking views. You just want to stand there and drink in the scenery. We would have liked to stay longer and take more pictures and go down to the beach and explore, but we didn't have enough time. We enjoyed Xel-Ha too, but again, we didn't have enough time. We ate lunch, very good, and took a tube trip down the river, and that was all we had time for. It would be a good place to spend the whole day. Basically, we recommend this trip, but do each one separately on separate days.
Tuluum was very interesting, guide was excellent. Xel-Ha turned out to be more water activity focussed than we expected. Still worth visiting, but if not interested in getting in the water, it was too long.
They were late picking us up at the hotel. After everybody was loaded up on the bus, I thought we were headed towards Tulum. They ended up taking us back to the Kukulcan Mall where several bus loads of people were escorted off the bus to the second floor of the mall so they could get everybody processed and transferred to their assigned bus or shuttle van for the appropriate tour. It was confusing and kind of disappointing at first. Tulum was fascinating. I couldn't understand the tour guide all that well. He mixed English with Spanish. Xel-Ha was absolutely beautiful. We enjoyed snorkeling. It was all-inclusive, which was a wonderful deal. All you can eat and drink. This tour is worth taking, but the organizers of these tours need to get better organized.
In the month of August it is extremely hot and wear sneakers. The ground will feel more comfortable. The tour was really nice.
We had a bad tour guide but the Tulum and Xel-Ha were great. If you have the time I recommend you do them on separate days, because combining them does not really give you enough time at Xel-Ha.
Francisco our tour guide was great! Any question we had, he knew.
The Tulum trip was rushed, would have loved to spend more time at this awesome place. Xel-Ha was fantastic ! if you are short of time this tour is great, good value for money but for the keen enthusiastic tourist which I am, I'd recommend visiting these two sites on separate days.
Tulum was great, much better than I expected, as there is more to the site than is shown in the iconic image of the tower overlooking the white sand beach. That said, I understand that Chichen-Itza is a much more significant Mayan site than Tulum. Our guide was informative, however he annoyingly hawked his own botles of sunscreen and insect repellant on the bus as we approached the site. this was beneath the professional standards that I would think Viator would want to present for itself.
Xel-Ha is another story. The idea of the coral reefs and natural waterway for snorkeling is a sham. Knowing that the reefs are pretty much dead, the promoters of Xel Ha now advertise it as an "eat all that you want, drink all that you want" afternoon bash. Indifferent food and lots of booze. NOT WORTH IT!!
It was nice, but I would have liked more time in Tulum on the beach. Xel -Ha was really fun.
Tulum and Xel-Ha were gorgeous and a must see!!!! The only thing that I was displeased with was the company picked up us around 7:45 in a nice comfy tour bus, but then we were transported to a mall and put in a tiny caravan where I barely had a seat to sit in. The whole switch was confusing and took about an hour before we were on our way again. Then I was surprised that the driver offered to sell you water. I have been on many tours before and water has always been included. That was kind of cheap in my opinion.
The pickup at the hotel was about 30 minutes late and a lot of time was wasted getting people together assembled at the shopping mall and dispatching them buy groups to different buses. By the time we left Cancun it was past 9AM. If they can cut down on this time, we would have more time in Tulum where we had to rush.
The tour guides were excellent and did a great job of explaining and keeping us honest about the activities and the time.
This is must do tour which would have been totally worth but for the delay in getting everyone organized and assembled in the morning for the trip.
very interesting tour . The group consisted out 80 % engish speaking peopel and 20 % spanish speaking people , but the guide dit the opposite : he spend 80 % time and attention to the spanish speaking people and only,if time permitted, he told something short in brooken english
I would have enjoyed a trip just to tulum to enjoy the ruins and the beaches.
Xel-ha was very nice to snorkel, but it felt so over crowed you need an entire day to see the entire park, all inclusive just means food included you must pay for all activities except snorkeling but you must leave deposit for equipment.
after a few hours of waiting for a ride that never came we did get everything figured out and the trip was ok Xel-Ha was a little to restrictive and you can only took at the same fish for so long but tulum was great, we had a great guide. so just make sure they remember to pick you up and the trip is great.
Long day. Trip is billed as a 9 hour tour however it actually took 12 hours from the time we were picked up until we were droped back off at our hotel. Also, Xel-Ha is listed as a aquarium when it is more like a water park. You swim and snorkle in logoons so you need a swimsuit and warm weather to enjoy. Great for kids but our real purpose was to see Tulum and the time at Xel-Ha was wasted time for us.
Really enjoyed Tulum. Knowledgeable guide and beautiful view. Xel-Ha was limited if you are not a good swimmer. I can swim, but am not very strong. Food average.
The trip to the Xel-Ha was cut short because we had to leave at 3pm for Tulum which closes at 5pm. Beautiful place, though I wish I had more time at Xel-Ha.
Xel-ha was a lot of fun, it was really nice to relax. Tulum was pretty good, but would have preferred a tour guide that was easier to understand. He could speak English, but his accent was really strong and he was speaking very fast. Would have preferred if the original tour guide on the bus was the tour guide as his English was understandable.
We felt Tulum and Xel-Ha in one day was too rushed. The bus was late picking us up and when they dropped us off we had to walk 20 minutes to the ruins by the time we got there we only had 20-30 minutes to look around and it was very crowded. Not enough time to take photos etc. The guide only really spoke a little English so we could hardly understand him. In the end to not waste time we left to explore on own. We were also worried about which way to get back to the bus. The tour said we would have got there before crowds.......NO WAY. We were pleased to get to Xel-HA for swim :. If you want to see both of these i recommend do one each day. TOO MUCH when you wanna take it all in and relax : Dissappointed :
A lot of time has been lost in downloading visitors to different other locations and the time spend in Tulum was not sufficient to explore the site.