Read what other Viator.com travelers think about the Tulum and Xel-Ha All Inclusive Day Trip from Cancun. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
We enjoyed this trip, but we didn't have enough time at either place. Our guide at Tulum wasn't nearly as good as the one we had had at Chichen Itza a few days earlier, so we felt we didn't learn as much. Also, I suspect that Tulum isn't as significant of an archaeological site either -- basically it was a housing complex. The thing that Tulum has is absolutely breathtaking views. You just want to stand there and drink in the scenery. We would have liked to stay longer and take more pictures and go down to the beach and explore, but we didn't have enough time. We enjoyed Xel-Ha too, but again, we didn't have enough time. We ate lunch, very good, and took a tube trip down the river, and that was all we had time for. It would be a good place to spend the whole day. Basically, we recommend this trip, but do each one separately on separate days.
Tuluum was very interesting, guide was excellent. Xel-Ha turned out to be more water activity focussed than we expected. Still worth visiting, but if not interested in getting in the water, it was too long.
They were late picking us up at the hotel. After everybody was loaded up on the bus, I thought we were headed towards Tulum. They ended up taking us back to the Kukulcan Mall where several bus loads of people were escorted off the bus to the second floor of the mall so they could get everybody processed and transferred to their assigned bus or shuttle van for the appropriate tour. It was confusing and kind of disappointing at first. Tulum was fascinating. I couldn't understand the tour guide all that well. He mixed English with Spanish. Xel-Ha was absolutely beautiful. We enjoyed snorkeling. It was all-inclusive, which was a wonderful deal. All you can eat and drink. This tour is worth taking, but the organizers of these tours need to get better organized.
In the month of August it is extremely hot and wear sneakers. The ground will feel more comfortable. The tour was really nice.
We had a bad tour guide but the Tulum and Xel-Ha were great. If you have the time I recommend you do them on separate days, because combining them does not really give you enough time at Xel-Ha.
The pickup at the hotel was about 30 minutes late and a lot of time was wasted getting people together assembled at the shopping mall and dispatching them buy groups to different buses. By the time we left Cancun it was past 9AM. If they can cut down on this time, we would have more time in Tulum where we had to rush.
The tour guides were excellent and did a great job of explaining and keeping us honest about the activities and the time.
This is must do tour which would have been totally worth but for the delay in getting everyone organized and assembled in the morning for the trip.
very interesting tour . The group consisted out 80 % engish speaking peopel and 20 % spanish speaking people , but the guide dit the opposite : he spend 80 % time and attention to the spanish speaking people and only,if time permitted, he told something short in brooken english
I would have enjoyed a trip just to tulum to enjoy the ruins and the beaches.
Xel-ha was very nice to snorkel, but it felt so over crowed you need an entire day to see the entire park, all inclusive just means food included you must pay for all activities except snorkeling but you must leave deposit for equipment.
after a few hours of waiting for a ride that never came we did get everything figured out and the trip was ok Xel-Ha was a little to restrictive and you can only took at the same fish for so long but tulum was great, we had a great guide. so just make sure they remember to pick you up and the trip is great.
Long day. Trip is billed as a 9 hour tour however it actually took 12 hours from the time we were picked up until we were droped back off at our hotel. Also, Xel-Ha is listed as a aquarium when it is more like a water park. You swim and snorkle in logoons so you need a swimsuit and warm weather to enjoy. Great for kids but our real purpose was to see Tulum and the time at Xel-Ha was wasted time for us.
Really enjoyed Tulum. Knowledgeable guide and beautiful view. Xel-Ha was limited if you are not a good swimmer. I can swim, but am not very strong. Food average.
The trip to the Xel-Ha was cut short because we had to leave at 3pm for Tulum which closes at 5pm. Beautiful place, though I wish I had more time at Xel-Ha.
Xel-ha was a lot of fun, it was really nice to relax. Tulum was pretty good, but would have preferred a tour guide that was easier to understand. He could speak English, but his accent was really strong and he was speaking very fast. Would have preferred if the original tour guide on the bus was the tour guide as his English was understandable.
Our hotel pick-up was to be 7:15 am. At 7:40 a small van showed-up (not an ac coach). It went towards Cancun (not Tulum) and picked up more people. Then it stopped at a shopping center and we were told rather unexpectedly to go inside and wait with 150 other people (as this was the “meeting place”). We had to stand in a line to get our “tickets” (no one ever did ask to see them later). At 8:45 we were herded into four different tour buses. Our tour was to go to Tulum then Xel-Ha but it first went to Xel-Ha to drop off those not going to Tulum at all, and then went back to Tulum (at least 45 minutes wasted). Instructions given on the tour bus were extremely hard to understand because they were given back and forth in Spanish and English, but English with a Spanish accent still sounds like Spanish. At Tulum, in the parking lot we were told (for the first time) that it was a one kilometer walk from the parking lot to the ruins. An open-air shuttle bus takes people over that route (for a small fee) but our guide inferred anyone taking that bus was feeble and told everyone to start walking immediately. I am a senior and cannot keep-up for that distance but had no time for an alternative. We got back to our hotel at 8:45 pm (a 13.5 hr day). Tulum and Xel-Ha are great locations to visit, but not using this particular tour operator. Their disorganized chaos completely ruined the day.