76 reviews of Tulum and Xel-Ha All Inclusive Day Trip from Cancun
Read what other Viator.com travelers think about the Tulum and Xel-Ha All Inclusive Day Trip from Cancun. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Reviewed by Hari S, April 2013
The pickup at the hotel was about 30 minutes late and a lot of time was wasted getting people together assembled at the shopping mall and dispatching them buy groups to different buses. By the time we left Cancun it was past 9AM. If they can cut down on this time, we would have more time in Tulum where we had to rush.
The tour guides were excellent and did a great job of explaining and keeping us honest about the activities and the time.
This is must do tour which would have been totally worth but for the delay in getting everyone organized and assembled in the morning for the trip.
Reviewed by rony d, February 2013
very interesting tour . The group consisted out 80 % engish speaking peopel and 20 % spanish speaking people , but the guide dit the opposite : he spend 80 % time and attention to the spanish speaking people and only,if time permitted, he told something short in brooken english
Reviewed by Rosa G, June 2012
I would have enjoyed a trip just to tulum to enjoy the ruins and the beaches.
Xel-ha was very nice to snorkel, but it felt so over crowed you need an entire day to see the entire park, all inclusive just means food included you must pay for all activities except snorkeling but you must leave deposit for equipment.
Reviewed by kory k, May 2011
after a few hours of waiting for a ride that never came we did get everything figured out and the trip was ok Xel-Ha was a little to restrictive and you can only took at the same fish for so long but tulum was great, we had a great guide. so just make sure they remember to pick you up and the trip is great.
Reviewed by Fred, March 2011
Long day. Trip is billed as a 9 hour tour however it actually took 12 hours from the time we were picked up until we were droped back off at our hotel. Also, Xel-Ha is listed as a aquarium when it is more like a water park. You swim and snorkle in logoons so you need a swimsuit and warm weather to enjoy. Great for kids but our real purpose was to see Tulum and the time at Xel-Ha was wasted time for us.
Reviewed by Brian R, November 2010
Reviewed by Samiah S, Canada, July 2010
Reviewed by Wayne M, Canada, April 2013
Our hotel pick-up was to be 7:15 am. At 7:40 a small van showed-up (not an ac coach). It went towards Cancun (not Tulum) and picked up more people. Then it stopped at a shopping center and we were told rather unexpectedly to go inside and wait with 150 other people (as this was the “meeting place”). We had to stand in a line to get our “tickets” (no one ever did ask to see them later). At 8:45 we were herded into four different tour buses. Our tour was to go to Tulum then Xel-Ha but it first went to Xel-Ha to drop off those not going to Tulum at all, and then went back to Tulum (at least 45 minutes wasted). Instructions given on the tour bus were extremely hard to understand because they were given back and forth in Spanish and English, but English with a Spanish accent still sounds like Spanish. At Tulum, in the parking lot we were told (for the first time) that it was a one kilometer walk from the parking lot to the ruins. An open-air shuttle bus takes people over that route (for a small fee) but our guide inferred anyone taking that bus was feeble and told everyone to start walking immediately. I am a senior and cannot keep-up for that distance but had no time for an alternative. We got back to our hotel at 8:45 pm (a 13.5 hr day). Tulum and Xel-Ha are great locations to visit, but not using this particular tour operator. Their disorganized chaos completely ruined the day.
Reviewed by Andrew M, January 2012
xel ha was the least impressive theme park and after being picked up at 0715 arrived at first stop at 1115 so four hour a to b when direct travel is only 1hr 15 mins
Reviewed by Sadie F, May 2011
Xel-Ha was nice, but I would have liked more time in Tulum. The driver told us we were going to Tulum first, but then took us to Xel-Ha first. After 5 hours there, our pick-up to Tulum was about 30 minutes late. Tulum was very rushed and our guide gave us the "abbreviated version" of history so we'd have a chance to look around on our own for a bit (which was only 15-20 minutes....not enough time).
Reviewed by Diane W, February 2011
Not enough time at Xelha, better to do one trip or the other. Didnt like our guide
Reviewed by suzy, November 2012
Very over rated had to kill time as not enough to do restaurants like sweat boxes people should be made to wear tops or shirts while in the restaurant smell if,sweat put u off food
Doing what: Tulum and Xel-Ha All Inclusive Day Trip from Cancun