This was a full fun day with lots to do. Park is very pretty, snorkeling and tubing was a blast. The all-inclusive was great. Very well organized.
Loved this place, the snorkelling was excellent and so was all the other activities
Xel-Ha is an amazing place. There is so much to do at the park. The park itself is extremely clean, well marked and with our tour the food and drinks were all you can eat/drink. We highly recommend this excursion. Great for families or couples.
Absolutely worthwhile doing. We are a couple in our early 50s and kept up with the younger crowd. I highly recommend doing this adventure.
This was a beautiful experience for our family of six including four teenaged boys. The trip from start to finish was highly organized and efficient. We were picked up promptly at our hotel in the morning. Travel to Xel-Ha was easy with a brief video on the bus trip about 90 minutes from the Hotel Zone in Cancun to inform what the park offered. The park was absolutely beautiful - very natural but well organized so we could find our way around. Aquatic sealife was everywhere - you could see gorgeous tropical fish as you crossed bridges to get to the different portions of the park. The park was well marked with different colored trails to identify where different activities were. We purchased the all inclusive package which included breakfast, lunch, and snacks and drinks of course. The food was absolutely delicious and well beyond our initial expectations. The service was terrific. The best part of course was the snorkeling. We took the Stingray SeaTrek tour, and it was great. I was able to wear my glasses, and we were able to touch several stingrays that swam into the area. There were divers with our group who helped direct us into the water, through the walk, and back out again. Truly something I never thought I'd try but it was a great memory for all of us and we felt more comfortable snorkeling later in the day as stingrays came through the area we were swimming in. We also did the zipline bike tour which was fun. We probably would have been happier just doing the stingray tour and snorkeling the rest of the day as having a schedule of activities kind of broke up the relaxing rhythm of the day. My suggestion would be either to just snorkel as there are a TON of places to do that and see many types of fish OR pick one tour and get that done as early as you can to allow yourself more time to relax. We also bought waterproof cameras and reef proof sunscreen on Amazon.com before we came and saved that way. Highly recommend this trip!
Amazing day! So much to do that we ran out of time to see everything. We wanted to swim with dolphin but by time we got there all extra activities had sold out so if you are thinking of booking one of these maybe book with rep at hotel instead to prebook as we arrived at 10:30. All reasonably priced I think they were between 1000-1500 pesos. Definitely buy the photo package 1200 pesos for 2 people and throughout the site their are photographers and cameras where you can take your own photos unlimited and at the end of day they are put on a pen stick, its all very clever using the barcode on your wrist band! Food and drink unlimited very nice! Lazy river to snorkel or tube down, zip wire, rope courses over water, cliff jumping and lots of fish! Shop around for cheapest price as everyone is picked up by the parks coaches regardless of who they book with. Everyone leaves at 6 so get a full day of fun.
Roblyn United States of ...
This was our second visit with our two daughters. Had a great time and did more this visit. I highly recommend this tour. It reminds us of Amazing Race and Survivor TV shows.
Xel -ha was beautiful and a great park for the entire family. We had a great time and would highly recommend this to anyone.
Had a great time snorkeling, swimming with the dolphins and trekking. The food was awesome. I would love to do this again
Took advice from other reviewers and made the tour as our only stop of the day, Way too much fun to be rushed! We did everything and ended up having lunch at 4pm---excellent food by the way. A lot of walking. Unlike our group, give a thought to your walking shoes at the locker area. Once you have shut that door, it is too far to walk back!!! All the employees were outstanding---went way out of their way to help us. Very clean place. Few lines but does get more crowded in the afternoon because of late arrival people. Never irritating about the crowds. Everyone having a blast!
Snorkeling is the best part of this trip. Do bring a water proof camera for the exotic fish and zip lining. All the restaurants had delicious meals and ice cream for the children. Bring some cash for the trip for the snorkel deposit and eco bug spray for the horse fly.
What a great day. If you love water, blue skys and nature you will love this trip. Two things to know, 'all inclusive' doesn't include all activities, and bring cash, you need a deposit to use the snorkelling gear.
Excellent day out, lots to do, in fact not enough time to do it all, but a must do and great for kids also. All inclusive food and drinks, snorkelling. Swam with dolphins for an extra cost but well worth it.
Highly recommend to everyone. Bring an underwater camera or buy one at the site. Also. you have to use all natural sun block that is also biodegradable or else the chemicals kill the fish. They sell the sunblock at the site as well. Has to be all natural + biodegradable. The Bus ride may be long depending on where you stay. Playa Del Carmen is close to the park so you if you stay at a hotel there the trip will be short.
This place is beautiful!! It's a little pricey but it's all inclusive. The water is gorgeous! I had a couples massage (not included) in the middle of the forest with humming birds around us that was wonderful. I recommend taking the shuttle to the beginning of the river, instead of walking. The walk is exhausting. Great day.
AMAZING and fun day! It was a LONG day though!!! Could have done all of our tours in one at this place. If I did it all over again...would have done everything here instead of three different tours. Beautiful place!
Xel-Ha was really GREAT! We spent the whole day there and still didn't get to see and do everything we wanted to. I highly recommend to get there early and stay as long as you can! The food was very good and the staff very cordial. Start at the top of the river snorkeling or on a tube and make your way down....once you are done with all the activities in the lagoon, don't forget to go to the Mayan cave. It's definitely worth seeing. We ran into a whole bunch of wild coati on the way...okay, not sure how wild they are since they see people all the time, but they were fun to watch. Beautiful views all around and a great day for any age.
Xel Ha is just a beautiful place which we both highly recommend in the Cancun area. There really is something for everyone, but for nature and water lovers like us it was a paradise. We could have spent another whole day there and still discovered new places and things to do. Booking through Viator was easy and painless and I would not hesitate to look them up again in any city worldwide.
Jaime T USA
My kids loved this trip. The tour could not have been better. Highly recommended
Renato A Brazil
It was a really great day!! the park is really beautiful and we enjoyed it a lot! we did the snuba Cenote! is really worthy!!!
Jason C USA
My wife and I had a great time at Xel-Hal we added the trip to Tulum on the same day. We felt that there wasn't enough time to explore at Tulum and recommend cutting the tour guide short to go explore on your own just don't miss the bus back.
Paul B USA
My wife and family had a great time, great things to do and the staff was always helpful. The main buffet and food establishements were fantastic, a much needed respit from the heat. The beach chairs were very uncomfortable for all of us and very hard to get out of.