Read what other Viator.com travelers think about the Xplor Adventure Park. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Great park and well organised.
The same couldn't be said for the transport arrangements.
Voucher said tour operated by emotion tours but eventually picked up 20 mins late by another tour company called Mayan Gate Tours, taken to their office to re-register and go on another bus. On the return journey, we had to wait in the car park with the original bus for the arrival of another bus coming from another tour - it eventually arrived 30 minutes late.
Would not book through Viator again but would recommend you wait until you get to Cancun and book with Best Day Tours (they also do transfers to/from airport.
Viator - you need to examine your local arrangements as well below acceptable standards.
This adventure part was great for the hole family we all had fun and spend a great day. The activities were awesome zip lining and the underground river incredible and the food was good .
Xplor is a great facility. Rafting and diving in the caves is fantastic. The main attraction seems to be the zip lines which is where you find the longest lines. There was never too much standing in line and the buffet lunch was fine and had a big selection to choose from.
My only gripe was that as a 60 yr old, I did all the activities and was done by 1PM and then I had to wait around for the bus back to the hotel which didn't arrive until 545 PM. I wish there was an earlier bus for those that didn't want to spend all day at the park.
It's like when you go skiing with the grandkids. I'm good to go after about 3 hrs and they want to be the last ones on the lifts.
Touristy; but everything in the park is a blast! Lunch is also more than adequate. Great experience with Viator tours as well! Recommend that one does the cave activities first... by the time we did the ziplines and ATVs later in the afternoon there were literally no lines.
the park was amazing and fun. you could never get lost there as everything was well marked. the food was very good and the activities were super. the staff were friendly and helpful. only downside for us was that the velcro on the wristbands that hold the key was very worn and didint stick well once it got wet, we found out too late as it came off in the swim adventure. if it hadnt have been for someone turning it in we wouldve had to pay 35 USD.
Xplor was great!!!! But getting there was an issue. We waited and waited in the lobby of our hotel and no one came to get us. We called and viator tried to get us to go the next day but we had other plans, so I told them if they paid for us to take a taxi there we'd go. And they did in U.S. money. Xplor was wonderful, my husband had an excellent time as I did. We had another problem with pick up and there we go again calling viator to pick us up. They came and the guide couldn't be more apologetic about how the transpartation situation had been. He offered us a free excursion, but we had to pass since we had plans for the enxt day and left the day after. Overall, Xplor was excellent but getting to and from was a HUGE problem. We'd still purchase thru viator but they'd better be on their P's and Q's next time..hint, hint... we plan to be back in feb. with the whole familia!