What You Can Expect
A rep meets you and then takes you to the driver but goes in the car with you...tells you a bit about the area and even walked me into the hotel and helped me get into the right line. This is great as when you first arrive into an unfamiliar country/language/setting etc....plus more importantly, they were right there waiting upon exiting the baggage claim. Van was the rep and he was great.
This worked out perfectly for us since we had people arriving at different times but all within a short time of each other. The driver/guide was easy to find and helpful in getting us acquainted with the city. He made sure we were checked in and did not need anything else before leaving, since we arrived before the hotel check in time.