I felt very fortunate to have an excellent driver on my way back home to the airport
Van was waiting for us as we came out of the luggage bay and promptly took us to our hotel. Excellent service.
O'Hare airport is always frantic, but the shuttle was easy to access and it couldn't have gone more smoothly. Thank you! Will be with you again for the next trip.
After arriving dead beat after an overnight flight, it was wonderful to find the shuttle bus easily and have a cheerful, helpful driver
Michael H Australia
Our shared Chicago Airport arrival transfer as very good. We only had to wait a few minutes.
Efficient transport method and the driver was also friendly and offered advice to the passengers on the journey.
Dagmar S Canada
prompt and friendly service and only took about 40 minutes to get to my hotel
Except for the initial inconvenience in the meet up with the shuttle driver there are no visible signs in O'Hare, everything was very convenient up to the doorsteps of our hotel. The driver was friendly and helpful with our luggage. I took the same shuttle for O'Hare airport, and maintain the same comments. Highly recommended for airport hotel transfers. I will definitely share this with friends.
Just a little difficult to find the office where I had to change my voucher for the tickets the driver demanded.
Good value, shuttles are immediately outside arrivals so not far to walk with case and driver did all he could in heavy traffic to get us to the hotel as soon as possible.
Susan M Australia
Quick and easy way to get from the airport to your hotel
I will definitely use this service again. They were prompt, answered my questions on the front end, website easy to navigate and gave excellent directions on the printed voucher as to where to find the shuttle. Plus, the driver was so kind and polite! As I was traveling alone, I wanted per-arranged services and they did a great job!
I would definitely recommend this company, easy to find at the airport, courteous drivers,and on the return trip
.the driver was on time for hotel pickup. Great way to get to and from O'Hare.
Somewhat difficult to locate the kiosk at the airport, but once located smooth ride to my hotel.
Emma Teresa V Mexico
It was easy to find the place to get the shuttle and as I arrived late I was sure to have a transfer downtown.
The service was good but it was a bit difficult to identify the vans as the name "Viator" does not appear on the vehicles.
Joan K USA
My only difficulty was finding the ticket counter as I was looking for the name Viator. This needs to be made more clear on the website and printed voucher. I asked at the transfer company desk, and they explained it and honored my prepaid voucher. The ride to the hotel went smoothly and professionally. I did not have to wait at all. Would do it again when staying at a downtown Chicago hotel. Next time I know which counter to look for. It was very convenient.