3.5 star rating: Worth doing 29 Reviews

5 star
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  • Location: Chicago, Illinois
  • Duration:  Ticket valid for 24 hours from the time of first use

Read what other Viator.com travelers think about the Chicago Hop-on Hop-off Trolley and Upper Decker Tour. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.

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5 star rating: Highly Recommended
December 2014

Excellent tour --- did the complete loop first time then came back around for key stop off points. Very cooperative driver and guide

5 star rating: Highly Recommended
October 2014

This tour was amazing!

5 star rating: Highly Recommended
August 2014

We had a great guide. It was interesting and saved us a lot of walking. It was a great route, perfect for our needs that day.

5 star rating: Highly Recommended
January 2014

Great service, tour guides were very knowledgeable and professional.

5 star rating: Highly Recommended
December 2013

Loved this tour. Yes it's "touristy" but it showed us everything and the guides were awesome open to questions and super knowledgeable and friendly. Even the ticket agent at the Navy Pier personally escorted us to the bus stop and told us to have them scan the viator voucher at the next stop!

5 star rating: Highly Recommended
December 2013

Great way to see the city in a short time. Very knowledgable staff.

5 star rating: Highly Recommended
July 2013

The tour guides were very knowledgeable and willing to field questions. Love Chicago!

5 star rating: Highly Recommended
October 2008

An excellent tour with a very knowledgeable and entertaining guide. Very worthwhile.

4 star rating: Recommended
June 2015

Great way to get your bearing and great value for money.

4 star rating: Recommended
August 2014

THIS WAS GOOD

4 star rating: Recommended
August 2014

Great experience! I only wish you would offer coupon books like the other company(to remain nameless). I used both companies.

4 star rating: Recommended
August 2013

Good tour and enjoyed the experience

4 star rating: Recommended
August 2013

Tour was good and my kids enjoyed riding the bus. There was some cummunication issues with the pickup places, which caused us delays in the morning. It is worth the price compared to other companies, but you might pay less if you buy it when you get there. We met my sister at the parking garage (prepare to pay $30-40 a day) and she paid $5 per person less by getting hers at the booth.

4 star rating: Recommended
June 2013

We enjoy the trip to Chicago, but we are not happy with your service. We had to wait over 70 minutes for your trolley by Sherithon hotel. Even if the part of the street was closed because of jazz festival you should de routed the busses so we did not have to wait so long. .
Lela Gorak

4 star rating: Recommended
October 2012

Was a nice overall tour of the city. As the weather was nice, I got on an open air vehicle so I was able to see a bit more.

Brian D
Australia

4 star rating: Recommended
October 2011

This was excellant. We used it to the full extend. It really gave us a appreciation of this wonderful city. Well worth the money. Do it on your first day in Chicago as it help with our tour .

3 star rating: Worth doing
September 2014

This tour was amazing!

3 star rating: Worth doing
August 2013

The tour was very informative and fun. We enjoyed the information and commentary by the host. The schedule of bus times was not helpful and we waited 30 minutes at a stop and the bus never came around. We walked 12 blocks in downtown Chicago to get back to the train station. Very disappointing and

3 star rating: Worth doing
July 2013

One of the two buses we hopped on/off had terrible audio. Although the person who was providing the information was informative, he was difficult to hear as the equipment kept cutting in and out. When it was brought to his attention this was happening and that if he held his mike a certain way we could hear him clearly, he disregarded it, not only once but at least 3 times. The initial hop on we, as well as several others, ended getting off as it was torture to listen. The 2nd bus was much better and the woman tour guide could be heard and was engaging throughout the whole time we were with her. Unfortunately at the end of the day we got on with the initial bus tour guide and had to endure the cutting in and out until we got to our final destination. The company needs to ensure all of their equipment is working properly. If the equipment was working properly this would have been at least a 4 star rating.

2 star rating: It was OK, but could have been better
June 2015

Very poorly organised. We were shuttled from the concierge in the hotel, to another shop to get our ticket, which we had bought prior to coming to the States even validated! We were then directed to a tour guide outside the hotel who knew nothing about the ticket we had purchased! The actual tour was informative but more needs to be done to ensure those who buy these tickets online and outside the US does not have the frustrations we experienced

2 star rating: It was OK, but could have been better
August 2014

The trolley pictured was what I thought I was getting but I actually got a different trolley from the local tour operator. Trolleys were less frequent and made less stops. I couldn't get tickets at all the locations. One tour guide was great - the others were not. One guy even had us get off the bus because he was running behind and decided he was going to skip a couple stops - including ours! The next morning, the trolley we caught had a huge pile of vomit covering the floor and about 4 seats. We were on the bus for over 30 minutes before someone halfway cleaned it up. All in all, not great.

2 star rating: It was OK, but could have been better
October 2013

I guess it depends what tour guide you get! Mine was only interested in shopping and where to get the best discounts. I'm sure some of the information given was inaccurate. When questioned about certain buildings, the guide didn't know anything. I would recommend it but be wary of the guides.

Willem B
South Africa

2 star rating: It was OK, but could have been better
December 2010

This was not one of the best hop-on's that we have been on. It was raining and it was extremely stuffy inside the trolley, the heating was on and there was no fresh air so you couldn't see much through the windows. Every time the door opened for new passengers we gasped for air and prayed that it would be kept open for a few minutes! We had to stand in the isle for most of the time, all the seats were taken and the trolleys are not that big. On one of the trolleys we had an elder gentleman as tourguide/driver and that was so frustrating. We were 4 adults and 4 teenagers and everyone was bored. He was very polite and kind though. On another trolley we had a young chap as the guide (he was not driving) and he was a lot of fun and interacted with all the passengers! We enjoyed that so much and would have done the whole route again with him if we had enough time.

2 star rating: It was OK, but could have been better
October 2008

More frequent vehicles would have shortened wait times.

1 star rating: I do not recommend this
May 2015

This tour was amazing!

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Tour code: 3568TROLLEY

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