Read what other Viator.com travelers think about the Private Departure Transfer: Downtown Chicago to Chicago Airport. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Called to confirm our pickup for 3:00 pm in the morning. Went out to enjoy our morning and have lunch when we returned to the hotel about 2:30 pm our limo was already there waiting for us. Would definitely use this service again.
Driver showed up early, got us to airport in plenty of time. Very nice.
The car was very nice and in impeccable condition. Our driver was prompt and got us to our destination on time.
United States of ...
Our driver was at our hotel at the agreed upon time and we got to the airport with plenty of time. Very courteous driver and clean car! Highly recommend!
Service was perfect. Don't forget to read the fine print and confirm your reservation by phone at least a day ahead.
Very comfortable journey with an excellent and interesting driver. The only reason I've rated it 4 rather than 5 is due to the local office sending the driver to the wrong hotel! An interesting phone call from the office alerted us to this - telling us the driver was outside our hotel talking to the doorman - no, he isn't, WE are outside the hotel talking to the doorman... We were then able to correct them - we were at the Four Seasons, not the Four Point Sheraton. As a result, the highly apologetic driver was about 25 minutes late in picking us up. He showed us the instructions he had received, which confirmed to us that it wasn't his fault - which we knew anyway, given the address the office had told us he had been sent to. My printed confirmation (from the local provider) proved that it wasn't our fault either. Luckily we had allowed plenty of time for the transfer. Other than that mix up - a very comfortable way to get to the airport.
Driver arrived ahead of time and was very helpful and courteous.
Prompt Arrival of vehicle to take me from the hotel to the airport. Comfortable transfer, courteous driver
It was fun to ride in a limo again! The driver had great music on and the light show in the back was great!!!
On time and car / van brand new and very comfotable and warm !! Driver loaded and unloaded cases but did advise us the tip was to be between $10-$15 !!
Much simpler than arrival - only one phone call involved to specify collection time and place. Collection on time and brought promptly to airport
All round excellent service
Communication was slightly misunderstood for the pickup. Thought that driver would be waiting with name card. Instead had to call after getting bags. Once cleared up, transport to the city was excellent in a great vehicle.
Limo arrived on time at our hotel. Driver polite and immediately got our luggage on board and the drive to airport was fine. Limo itself was clean but the area around the drinks cabinet could have done with a clean and polish. Drinks, beer and coke ,were provided and kept cool in ice.
As per my instructions, I had called the company to confirm my departure transfer details 12 hrs prior to pick up. Driver was late, had to call company again. It was cold outside so we waited inside the hotel lobby for the driver. We saw a black sedan drive by the entrance of the hotel very slowly; we picked up our luggage and went outside only to realize that the driver had not stopped and continued to drive and tried to waive him down. We waited for about 5-10 minutes to see if the driver would come back. I called the company to advise them of this and they were going to call the driver. The driver finally came by 10 minutes later and apologized for being late, so we really do not know if the first car that drove by was for us and did not stop or if In fact the driver was 20 minutes late! Not impressed as we had a flight to get. Our arrival transfer service from the airport to hotel was great.
Our driver was good but the size of the limo was a little small for 6 people. He couldn't fit all the luggage in the trunk so one had to ride up front with him. We only had one bag per person so it was not like we were travelling with extra bags. A little cramped with 3 to a seat.
as on arrival phoned supplier and they found no record of booking. took a while to explain. then booking found. turned up on time on departure day was nearly dropped off at wrong departure point at airport. driver had wrong airline on his instructions . not very professional