Read what other Viator.com travelers think about the Private Departure Transfer: Downtown Chicago to Chicago Airport. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Service was perfect. Don't forget to read the fine print and confirm your reservation by phone at least a day ahead.
Driver arrived ahead of time and was very helpful and courteous.
Prompt Arrival of vehicle to take me from the hotel to the airport. Comfortable transfer, courteous driver
It was fun to ride in a limo again! The driver had great music on and the light show in the back was great!!!
On time and car / van brand new and very comfotable and warm !! Driver loaded and unloaded cases but did advise us the tip was to be between $10-$15 !!
Much simpler than arrival - only one phone call involved to specify collection time and place. Collection on time and brought promptly to airport
All round excellent service
Communication was slightly misunderstood for the pickup. Thought that driver would be waiting with name card. Instead had to call after getting bags. Once cleared up, transport to the city was excellent in a great vehicle.
Limo arrived on time at our hotel. Driver polite and immediately got our luggage on board and the drive to airport was fine. Limo itself was clean but the area around the drinks cabinet could have done with a clean and polish. Drinks, beer and coke ,were provided and kept cool in ice.
As per my instructions, I had called the company to confirm my departure transfer details 12 hrs prior to pick up. Driver was late, had to call company again. It was cold outside so we waited inside the hotel lobby for the driver. We saw a black sedan drive by the entrance of the hotel very slowly; we picked up our luggage and went outside only to realize that the driver had not stopped and continued to drive and tried to waive him down. We waited for about 5-10 minutes to see if the driver would come back. I called the company to advise them of this and they were going to call the driver. The driver finally came by 10 minutes later and apologized for being late, so we really do not know if the first car that drove by was for us and did not stop or if In fact the driver was 20 minutes late! Not impressed as we had a flight to get. Our arrival transfer service from the airport to hotel was great.
Our driver was good but the size of the limo was a little small for 6 people. He couldn't fit all the luggage in the trunk so one had to ride up front with him. We only had one bag per person so it was not like we were travelling with extra bags. A little cramped with 3 to a seat.
Marcelo Sechieri C. ...
It was Ok. The driver arrived just on time and was very kind.
disappointed we booked a 6 berth limo and only a 4 seater arrived.A bit squashed for 5 adults
The driver we had on arrival, suggested we contact his office before the return to check the return transfer arrangements. Good job we did, they had no record of our return journey so they had to contact Carmel who had a record of another pick up from O'Hare Airport whilst my voucher stated the correct pick up from Downtown Chicago to O'Hare. They phoned me back after it was sorted out and the following day went to schedule, but could have been another disaster with us missing our flight.
HORRIBLE! I called the night before to confirm my 10:00 am pick up. By 10:15 the drive had not arrived so I called Carmel Car and Limousine Service and was transferred so many times and told so many excuses between there is no reservation to VIATOR had not transferred the reservation to them. By 10:45 I had to catch a cab to make sure I made my flight. I have called 4 times and left message and no one has returned my call. NOT IMPRESSED AT ALL.