Read what other Viator.com travelers think about the Private Departure Transfer: Downtown Chicago to Chicago Airport. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
When I called to confirm a pickup I was told the company no longer did business with the provider. I called Viator and in five minutes received a call from a new provider who did an outstanding job of keeping us informed of traffic delays--in fact, our original pickup car was stuck in traffic and I received a call from the dispatcher telling me another car was being sent so I would not be late. I was very impressed with the provider as well as Viator.
driver was wonderful polite and prompt. car was clean service was wonderful
Excellent service, absolutelly punctual, in a car in the best conditions, and a very polite and serious driver.
Called to confirm our pickup for 3:00 pm in the morning. Went out to enjoy our morning and have lunch when we returned to the hotel about 2:30 pm our limo was already there waiting for us. Would definitely use this service again.
Driver showed up early, got us to airport in plenty of time. Very nice.
The car was very nice and in impeccable condition. Our driver was prompt and got us to our destination on time.
United States of ...
Our driver was at our hotel at the agreed upon time and we got to the airport with plenty of time. Very courteous driver and clean car! Highly recommend!
Service was perfect. Don't forget to read the fine print and confirm your reservation by phone at least a day ahead.
United States of America
Our transfers were very efficient and at a reasonable price.
Very comfortable journey with an excellent and interesting driver. The only reason I've rated it 4 rather than 5 is due to the local office sending the driver to the wrong hotel! An interesting phone call from the office alerted us to this - telling us the driver was outside our hotel talking to the doorman - no, he isn't, WE are outside the hotel talking to the doorman... We were then able to correct them - we were at the Four Seasons, not the Four Point Sheraton. As a result, the highly apologetic driver was about 25 minutes late in picking us up. He showed us the instructions he had received, which confirmed to us that it wasn't his fault - which we knew anyway, given the address the office had told us he had been sent to. My printed confirmation (from the local provider) proved that it wasn't our fault either. Luckily we had allowed plenty of time for the transfer. Other than that mix up - a very comfortable way to get to the airport.
Driver arrived ahead of time and was very helpful and courteous.
Prompt Arrival of vehicle to take me from the hotel to the airport. Comfortable transfer, courteous driver
It was fun to ride in a limo again! The driver had great music on and the light show in the back was great!!!
On time and car / van brand new and very comfotable and warm !! Driver loaded and unloaded cases but did advise us the tip was to be between $10-$15 !!
Much simpler than arrival - only one phone call involved to specify collection time and place. Collection on time and brought promptly to airport
All round excellent service
Communication was slightly misunderstood for the pickup. Thought that driver would be waiting with name card. Instead had to call after getting bags. Once cleared up, transport to the city was excellent in a great vehicle.