Read what other Viator.com travelers think about the Florence Airport Private Arrival Transfer. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
I had missed my connecting flight from Paris to Florence because of horrendously long lines in customs;we tried to call the transfer service to change the arrival time but were told to call Viator instead--and it was in the middle of the night at Viator's office, so I thought I would have to find other transport. However, when I finally arrived in Florence, there was the driver (miraculously) waiting for me. Most appreciated at a late hour in a strange city.
Our driver was there at the arrivals and was polite and helpful. I would recommend this service and would use Viator again.
Our courteous and kind driver was waiting for us upon our arrival. The trip to the hotel was quick and easy. This was the easiest way to our hotel after and exhausting travel day!
They failed to meet us as scheduled; but we were able to contact them by phone and they were there within 5 minutes and we were wisked off to our hotel in record time. Top rate once we were picked up!
Took all the worry out of arriving and finding our hotel. Great value; would highly recommend it. And the company representative was waiting for us on arrival even though we were late - great service!
The guy was waiting for me when I got there. No hassle, no problems, would book it for my next trip.
Driver was on time, pleasant, and took my bag for me. Would definitely use this service again in Italy.
The driver was waiting right at the front of the crowd when we exited from customs, holding a card with our names. Excellent service!
Drive spoke some English, but not much. The car was parked in a back lot and was much further than the cab stand. As the cab ride was only 20 euro's this wasn't very good value.
Driver very visible on arrival which is wonderful after long flight. He however dropped us off in the wrong alley area. It took us some time to find the hotel
This was the worst service I have experienced. Our flight needed to be changed due to an Air France strike, and had us arrive in Florence 3 hours late. We notified Viator on their website and called the local contact in Florence 36 hours in advance. The local contact advised he would need to be notified by Viator. When we arrived in Florence! There was no one there to meet us and when we called the local contact in Florence he said he was not notified by Viator and considered us a no show. We will not use Viator in the future.
Not good. After 17 hours of travel from Orlando to Florence, we were greeted by a driver that was actually upset with us because we were late. Our flight was late arriving, and totally out of our control, and we had no control over how long it took to get our baggage, and clear customs at the Florence airport.
We paid way too much for this service, versus simply taking a Taxi (three times as much!!!!), only to get bad attitude from the driver. We will NEVER use this service again.
Our plane could not land in Florence due to wind shears. Air France landed in Pisa and took nearly 2 hours to get us by bus back to Florence. When we got there after being told that the flight would be displayed in Florence no one was there to meet us. We easily got a cab to our hotel. The phone number on the voucher did not work. They would not refund our money so now our travel insurance is looking into the matter. Do not take private arrival transfer!
The airport in Florence to the city center is only 20 plus 1 for each bag. The driver was there but was in a bus not a MB and didn't speak a lick on English.