Great service, the driver was great and helped us out. Would use this again.
Very easy to book and our contact person was right there when we arrived at Florence airport. Would use again.
Changed our pickup time and they accomidated us with no problem. About 25 minuted from tourist attractions to airport. Pick up was in a brand new Mercedes.
Great way to go after a long flight and just want to get to the hotel. Our driver spoke excellent english and was giving us a mini tour guide to the hotel. Would recommend!!!
Alanna H USA
Driver was waiting for us with a large van. Very courteous.
Margaret R USA
Absolutely worth using this company-the driver was polite, on time and helpful. Money well spent especially after a long journey.
MELANIE P USA
Great! On time with my name on sign. Waited patiently while I exchanged money, lifted bags and very couteous!
Joseph M USA
The overall experience was great. Our driver was not only friendly and professional, he pointed out landmarks, history and sites along the ride. He also gave us a few local places to check out. Great driver, great experience.
It was a true luxury experience! The driver was right there with a sign with my name on it at the exit leading from baggage claim. He was courteous and prompt and his car clean and comfortable. It was a wonderful way to entire the 'center of Florence'.
Very pleased with service. Car right on time and took us right to the airport without hassle. It was nice knowing that we didn't have to worry about finding cab, etc on the morning of our departure.
Both arrival and departure transfers were smooth as silk - charming drivers who went out of their way to accommodate us and our rather large luggage.
George W USA
This is the only way, after a long tiring day on airplanes, to get to your hotel without waiting for a taxi or a bus.
Just as advertised. A gentleman was waiting for us with a clearly marked sign and we were quickly off to our hotel. We'd do it again!
Nancy V USA
Though our plane was late our driver was still there waiting and was very courteous and pleasant. The new Mercedes was very comfortable and clean, and made us feel very welcome.
I was impressed with the promptness of service but i was a little scared because there was a woman with the driver who picked me up. She introduced hersef as part of viator and came with us on the trip. Being alone i did not qrgue. Ive taken car services before and this is the firt time that a pair picked me up.
We requested and were confirmed with an English speaking driver; however, our driver spoke very little English. Driver was on time and pleasant, vehicle was clean and nice.
i had to mark this one down slightly as we walked with the driver to the car although he did offer to go and get the car.
I had missed my connecting flight from Paris to Florence because of horrendously long lines in customs;we tried to call the transfer service to change the arrival time but were told to call Viator instead--and it was in the middle of the night at Viator's office, so I thought I would have to find other transport. However, when I finally arrived in Florence, there was the driver (miraculously) waiting for me. Most appreciated at a late hour in a strange city.