Our driver was there at the arrivals and was polite and helpful. I would recommend this service and would use Viator again.
Our courteous and kind driver was waiting for us upon our arrival. The trip to the hotel was quick and easy. This was the easiest way to our hotel after and exhausting travel day!
They failed to meet us as scheduled; but we were able to contact them by phone and they were there within 5 minutes and we were wisked off to our hotel in record time. Top rate once we were picked up!
Deborah N Australia
Took all the worry out of arriving and finding our hotel. Great value; would highly recommend it. And the company representative was waiting for us on arrival even though we were late - great service!
George M United Kingdom
The guy was waiting for me when I got there. No hassle, no problems, would book it for my next trip.
Donna G USA
Driver was on time, pleasant, and took my bag for me. Would definitely use this service again in Italy.
Joan F USA
The driver was waiting right at the front of the crowd when we exited from customs, holding a card with our names. Excellent service!
Getting directly to the airport in Florence, being picked up at the hotel doorstep and feeling confident that you will arrive on time makes this shared ride an important end to our stay in Florence.
Drive spoke some English, but not much. The car was parked in a back lot and was much further than the cab stand. As the cab ride was only 20 euro's this wasn't very good value.
Driver very visible on arrival which is wonderful after long flight. He however dropped us off in the wrong alley area. It took us some time to find the hotel
The car they sent was not big enough for all our luggage three girls, two bags each. My friend had to take a cab because the driver refused to put luggage in the front seats. He said he would be pulled over by the police if he did and than fined. I don't know who is at fault, but I specified when I signed up for the car that their would be three people arriving at the airport. I didn't think I needed to explain that we needed room for our luggage!!!!! Overall not a great experience. If you sign up with this company put in detail what you need.
Driver 30 min late for pickup. Called local service from airport and they still couldn't find him. We chose this service so we could get a larger van since we were a group. Should have just taken two cabs and it still would have been a 1/3 less than this.
This was the worst service I have experienced. Our flight needed to be changed due to an Air France strike, and had us arrive in Florence 3 hours late. We notified Viator on their website and called the local contact in Florence 36 hours in advance. The local contact advised he would need to be notified by Viator. When we arrived in Florence! There was no one there to meet us and when we called the local contact in Florence he said he was not notified by Viator and considered us a no show. We will not use Viator in the future.
Not good. After 17 hours of travel from Orlando to Florence, we were greeted by a driver that was actually upset with us because we were late. Our flight was late arriving, and totally out of our control, and we had no control over how long it took to get our baggage, and clear customs at the Florence airport.
We paid way too much for this service, versus simply taking a Taxi (three times as much!!!!), only to get bad attitude from the driver. We will NEVER use this service again.
Albert S USA
Our plane could not land in Florence due to wind shears. Air France landed in Pisa and took nearly 2 hours to get us by bus back to Florence. When we got there after being told that the flight would be displayed in Florence no one was there to meet us. We easily got a cab to our hotel. The phone number on the voucher did not work. They would not refund our money so now our travel insurance is looking into the matter. Do not take private arrival transfer!
Corey E USA
The airport in Florence to the city center is only 20 plus 1 for each bag. The driver was there but was in a bus not a MB and didn't speak a lick on English.
Lois S USA
No contact at hotel after I arrived and no contact as to pick up time for return to airport. Not reliable.