Read what other Viator.com travelers think about the Florence Airport Private Arrival Transfer. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
This was the worst service I have experienced. Our flight needed to be changed due to an Air France strike, and had us arrive in Florence 3 hours late. We notified Viator on their website and called the local contact in Florence 36 hours in advance. The local contact advised he would need to be notified by Viator. When we arrived in Florence! There was no one there to meet us and when we called the local contact in Florence he said he was not notified by Viator and considered us a no show. We will not use Viator in the future.
Not good. After 17 hours of travel from Orlando to Florence, we were greeted by a driver that was actually upset with us because we were late. Our flight was late arriving, and totally out of our control, and we had no control over how long it took to get our baggage, and clear customs at the Florence airport.
We paid way too much for this service, versus simply taking a Taxi (three times as much!!!!), only to get bad attitude from the driver. We will NEVER use this service again.
Our plane could not land in Florence due to wind shears. Air France landed in Pisa and took nearly 2 hours to get us by bus back to Florence. When we got there after being told that the flight would be displayed in Florence no one was there to meet us. We easily got a cab to our hotel. The phone number on the voucher did not work. They would not refund our money so now our travel insurance is looking into the matter. Do not take private arrival transfer!
The airport in Florence to the city center is only 20 plus 1 for each bag. The driver was there but was in a bus not a MB and didn't speak a lick on English.