Read what other Viator.com travelers think about the Florence Airport Private Arrival Transfer. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Took all the worry out of arriving and finding our hotel. Great value; would highly recommend it. And the company representative was waiting for us on arrival even though we were late - great service!
The guy was waiting for me when I got there. No hassle, no problems, would book it for my next trip.
Driver was on time, pleasant, and took my bag for me. Would definitely use this service again in Italy.
The driver was waiting right at the front of the crowd when we exited from customs, holding a card with our names. Excellent service!
Driver very visible on arrival which is wonderful after long flight. He however dropped us off in the wrong alley area. It took us some time to find the hotel
Not good. After 17 hours of travel from Orlando to Florence, we were greeted by a driver that was actually upset with us because we were late. Our flight was late arriving, and totally out of our control, and we had no control over how long it took to get our baggage, and clear customs at the Florence airport.
We paid way too much for this service, versus simply taking a Taxi (three times as much!!!!), only to get bad attitude from the driver. We will NEVER use this service again.
Our plane could not land in Florence due to wind shears. Air France landed in Pisa and took nearly 2 hours to get us by bus back to Florence. When we got there after being told that the flight would be displayed in Florence no one was there to meet us. We easily got a cab to our hotel. The phone number on the voucher did not work. They would not refund our money so now our travel insurance is looking into the matter. Do not take private arrival transfer!
The airport in Florence to the city center is only 20 plus 1 for each bag. The driver was there but was in a bus not a MB and didn't speak a lick on English.
No contact at hotel after I arrived and no contact as to pick up time for return to airport. Not reliable.