It was perfect from beginning to end.The driver was excellent.Bus very comfy.We even had a guide to all places of interest from the time we left Miami.I would use this company any time.
On time, helpful and informative. Comfortable bus
Went on a bus that specializes in Key West. It was raining when the bus arrived at Key West. There was 6 hours for the activities. There are many activities. We had lunch at a seafood restaurant at a marina, then went on the conch train, then wen to the Truman vacation home. There went the 6 hours. There were other activities offered. No time to go on the other activities
A long day, but a very comfortable coach, and the driver and guide were very helpful.
Tour was very organized and the driver was very nice and he had a lot of knowledge about the Keys. I definitely recommend the tour.
I especially recommend the upgrade to the snorkeling cruise trip because it was just amazing and worth every penny! The water was super clear and the fish and corals were beautiful.
We were allowed to believe by the phone sales agent that this was a boat tour and when we tried to cancel were told the window to cancel had closed. All of that said, we ended up having a wonderful time on the BUS trip to Key West. The driver and seasoned pro gave a great narration (in 2 languages) along the trip. We would absolutely recommend this tour to anyone.
this was a wonderful trip. It would be helpful if the tour included pick up from hotels in Fort Lauderdale but as it is a early start. this may not be feasible. We like to take pictures and found the bus windows dirty. Our guide was very informative and all in all it was a very long but great day.
Although it was a long day, it was nice to have the help of Lily to help plan our day! Worth leaving it to the professionals and not try to drive there ourselves
No stops on the way back. One would of been appreciated. No toilet paper on bus bathroom. Guide was nice but told us how much we should tip him. I didn't feel that was appropriate. Otherwise it was nice and would recommend Viator.
a long day but worth it. glass bottom boat was well worth the money.
Maybe an over night tour in key west would be great. I know I would and im sure you would have more people. Otherwise the tour was excellent.
The tour guides were knowledgable. It was very confusing when you first got to Stop 1. Why you were standing there in sweltering heat and 4 unmanned trolleys were waiting there? Didn't seem like any of the trolley organizers cared if you had a good time. The drivers definitely cared.
The tour guide in Key West was excellent. Also had good experience with the transfers to and from Ft. Lauderdale. The bus tour guide should correct her information on the capital of Florida
The Day Trip we started at the Ft.Lauderdale Hilton which they told us not too many people are picked up the 3 of us were the only passengers in the van to Miami. It was a rainy morning and alot of traffic. We boarded a bus in Miami picking up passengers. Travelling to Key West it was the driver who spoke no english he did not help us onto the bus or off, other trips we have had the drivers stand outside the bus door but ours seem to run off. The assistant and trip adivisor on the bus her English was very poor the whole trip we did not understand her and other passengers commented. For instance ISLAND was pronounced ICELAND i thought she was talking about passengers from Iceland. Overall this was the main concern that there was no conversation between trip guide and passenger, also asking for a tip at the end of the trip which most people travelling observe this on their own. Thankyou please have this reviewed its important.
It is a long day if you leave from Fort Lauderdale as there are pick ups from many Miami hotels and drop off's especially on the way back....
But if you do not want to drive down there or cannot drive then the whole trip is good value for money and a great day out!
Keywest was nice.
My regret was that we wanted to sit at the front part of the bus, so that we thought we could have the better view. We went the Hilton Hotel Fort lauderdake at 5 am in the morning and waited for the bus. The bus arrived and we could have the very front seat of the bus. We were so happy but when the bus arrived at Miami. The driver told us to change the to the other bus. So, we had to move to the other bus which was almost full and we had to sit separately at the end of the bus. (Our group was 4. ).
Takahisa Oguri, lead traveler
Itinerary reference No. 23120569
We took a day tour down to Key West. The tour guide spoak broaken English and had very little knowledge of any area that we traveled through. We expected some information about the different Keys that we passed through. At one time we passed an airport and his information was "on your right is the Key (I don't remember which key) airpport." The tour was very unorganized. Our day on Key West was very good. The trollys are worth every penny and the time. The guides were very knowledgeable and at least had some personnallity. I wold not recommend a "Viator" tour to anyone.
The trip was supposed to be a bus ride to and from Key West with a pick up at the Sheraton in Ft Lauderdale. I did not appreciate being pick up at the Sheraton in a very small compact car and driving all over Miami chasing the bus that was supposed to pick us up first at the Sheraton. That was a very long uncomfortable hour!
The tour director was fantastic. There was however, WAY TO MUCH confusion with the transportation. I did not plan to ride around all nite in Miami dropping off individual riders for over an hour!!! That was insane, to put it mildly. The people from Fort Lauderdale should have been returned to The hotel separately from those in Miami. I was VERY DISAPPOINTED!
Bus quality was good, driver and guide were good. On the way to keywest they picked up from Sheraton hotel(Ft.Lauderdale) by a separate bus and moved us to a different bus in miami. This was quick and we had a good ride. On the way back though we reached miami by 8pm, they had to drop passengers in different stops in miami and by the time we got dropped it was 12:30 midnight. It was no fun ride to go around city just to get dropped 4hrs later. If possible give us separate ride back to Ft.Lauderdale even in evening as you did in morning(which hardly takes 30min from miami to ft.lauderdale). I am ok to pay few more dollars but not cool sitting in bus for 4 hrs within city.
The bus did not stop on the return trip making people have to use the on bus toilet. This created a nasty smell in the back half of the bus, smelled like ammonia. If they don't want the toilet used, they need to stop before the end of four hours! I would not use this service unless I saw an itinerary that included stops.
Info didn't say anything about spending 5 hours to key west by bus, nearly lost a whole day...
From the beginning we were picked up by a mini bus in Fort Lauderdale 25 mins late. When we arrive in Miami we were taken around several locations to 'pick' up other clients only to find they had 'changed to a different day. We pick up 1 couple then taken to a differnet hotel to wait for the coach which proceeded to collect other clients from a further hotel. Then finally we were on our way to Key West. When we arrived at Key West we were then subjected to going round in circles before being allowed off the bus as the tour guide decided to take 4 clients who had change their mind re a trip to collect their tickets which obviously cut into our time spent in Key West. Why they were not advised to collect their tickets themselves goodness only knows as we had to go and get our tour tickets ourselves.
On the return journey when we arrived back into Miami we again proceeded to drop clients off at their hotels. I spoke with the tour guide who then advised me the mini bus would collect us at the next stop. We waited for approx 40 mins for the mini bus to take us back to Forth Lauderdale.
In our opinion if it had been already arranged the mini bus would have been at the stop to pick us up. We believe it was only after I spoke with the tour guide she then telephoned for the bus to collect us.
We have been on many tours within the USA and quite frankly this was the most disorganised.
Perhaps the people running the tour should plan better as this would put people off booking again with Viator.