pick up time was late but the driver's personality made up for it.
Driver was very nice, everything was booked on time and very welcoming and relaxing, I will be using this service again
We were picked up in Lincoln town car , much nicer than a van. The ride went smoothly; the driver was knowledgeable and kind. He even called us to confirm pick up before arrival and warned us of traffic delays.
Driver was very professional and my wait time was 15 mins. I would definately use your service again when I return to the Lauderdale area in a few months!
Very comfortable and reliable airport transfer! I'd definitely recommend it!
The ride was comfortable. Had to wait for the other passenger for 10-15 minutes. Didn't recognize our voucher but it worked out.
Look it was ok they sent 2 drivers and one was private and told me i had to pay extra and was almost not going to let me go with the right one
very accomodating except we went deep into a dead end neighborhood to drop off the only male passenger and it was a little scary lol I didn't know where we were after that it was fine I was the last passenger dropped of but all was good
As per your voucher instructions, I phoned for a pick-up to Ft. Lauderdale airport 24 hrs in advance. I established a pick-up time of 11:15 and got a confirmation number. At 7:00 am a driver was at my hotel. I had to then re-call the Go office to clear up this manner. It was annoying and unnecesary. So, no, I can't say that my experience was completely positive and I really don't know if I would trust Viator in future.
We had to wait quite a while for our ride - at least 40 minutes. There were vans there and we were not allowed to get on.
We were told to wait for a van, so we did. When they loaded we tought they were going in the same direction as us, but 30 min's into the ride when we thought we were almost to our hotel. We found out we had been going in the opposite direction from our hotel!!!! We were so tired from traveling all night on the red eye. We couldn't believe we still had all that distance still to go before we could lay down. Not very happy with this type of treatment!!!!
Terrible! Do not book this shuttle!
The drivers are ok but their call center is horrible.
We called the day before and they told us to be ready between 9.30 and 10.
Our driver was there at 9.15 and told us they scheduled 8.45 - 9.15. Driver told us they do this a lot with Dutch/German tourists.
The ride to the airport was perfect. No problems, with a very polite shuttle driver. The ride from the airport to Miami was awful. I was placed on a shuttle where everyone was going to Miami, and I was going to Miami Beach. The driver was very aggressive, and scared everybody with his frequent lane changes, and abrupt turns. At one point, he got into an argument with another passenger about the fees that were paid (the passenger was in the right), and was looking up numbers to call, and using his cell phone on the freeway. I took a picture of this with my phone in case we got into an accident. It was the worst shuttle experience I have had the misfortune to take.