Our scheduled flight was cancelled due to weather and were asked to return in the afternoon....cancelled again.
We were allowed to try again the following day, so we were booked in for the lunch time flight and on a standby for the morning flight.
There were two seats available in the morning, so up we went to the Glacier. Superb views and the guide gave everyone so much interesting information. Alas, never enough time. We are so glad we held in there as it turned out when we got back that the lunchtime flight was cancelld to to heavy winds up on the glacier.
My advice if you are looking to go on this tour is give yourself a couple of days, so if the weather plays up you still stand a chance of getting onto the glacier. We would have been so dissapointed if we left without completing this part of a fantastic holiday.
Viator personnel were extremely helpful and understanding and the glacier walk was stunning.....a must do!
A bit disappointed the ice caves were no where near what is pictured
The helicopter and glacier experience is great and we were overawed by the size and beauty of it. Our only criticism is that there was a lady who had an injury on our trip who couldn't cope without assistance, and both the guide and other people on the trip had to help her across the ice. Wouldn't have minded except it reduced how much we saw compared with the other groups and our guide started to shout at us at the end to get back to the helicopter meeting point as it was very expensive to have to them to have to wait. We all ended up much earlier than needed despite being in the last batch of people dropped off at the beginning of the ice walk.
Well organized heli-hike. I was disappointed that they didn't take us through the ice tunnel but other than that we had a lot of fun.
Helicopter rides were fantastic but we were a little disappointed with the hiking on the glacier. The pace of the hike was quite slow and not a great deal of the glacier area was covered. Some excellent photo opportunities though!
Slow Mouse Canada
Overall, the hike was well organized and we were well looked after. A group of 10 is a little too big because the guide could not communicate with the front or the back of the group depending where he was position at the time and how spread out we were. The guide was very professional and friendly.
Graham A Australia
It rained the day we were supposed to fly so the staff were really helpful and arranged us to do a hike on the glacier with another company. They booked us on a helicopter flight the next morning, provided the weather cleared which it did. I thought they ran the tours very profesionally, given they are subject to the weather.
Jeremy S Australia
the staff was very helpful staff, he recommended us to reschedule to Sunday for a better weather as the forecast for Saturday was not good. The weather was perfect on Sunday.
Karen G Australia
We didn't do the Heli Hiking because the weather was bad, but we exchanged it for a Scenic Flight over Franz Josef and Fox Glaciers and Mt Cook, and that was fantastic! We got out on the glacier for a walk around and had fantastic views!
Steve C Australia
Cost a lot of money, but we will probably not get back to this beautiful part of the world again for quite a while so had to do it & glad we did.
It was an unbelievable experience hiking around the glacier up and over ice one hundred and fifty meters thick and through crevices.
David P United Kingdom
The trip was affected by weather, as we did not go as high as expected. One of our party had an accident, which curtailed the trip slightly. The helicopter flight was fantastic!
I enjoyed it but my wife didn't. I think we should have walked on the glacier higher up.
The guide was not vigilant enough in caring for the party. As a result my wife fell over twice, she is very fit, the second time dropping into a big hole very close to the path, with a layer of thin ice over it, I hate to think if a child had fallen in. She injured herself as a result and broke her glasses and was most upset from that moment on.
Very good - only disappointment was the helicopter ride - would have liked to have seen a little more viewing of the countryside. Perhaps a little longer ride for the money we paid.
Gary R United Kingdom
The photos in promotion do not truly reflect the actual expereince - an example on this page does not happen. However the trip was worthwhile.
We were lucky insofar as we went to the information centre the day before to check details and were told we would be unlikely to fly the next day because of the weather but that we could go if we were ready in 2 minutes. Safety procedure and equipment took a while, helicopter flight was fun but we had to stand around for a while on the glacier until everyone was there. Our guide seemed quite disinterested in getting us to actually hike anywhere, would chip/ hack the ice randomly while we did nothing, then would go in a different direction. After taking an hour to walk about 200 yards, we then returned to the helicopter in about 20 minutes. The whole experience felt very staged.
I found this to be a poor and very expensive experience for what it was. The flight should have included an extended viewing of the glacier and not simply an up and down with a 'short stand on the glacier' experience. The competence and relaxed manner of the pilot was to his credit.
I would not recommend this activity.
fdik Russian Federation
Disgusting excursion. The helicopter line for the unclear reasons didn't execute excursion, didn't offer alternative. Weather was good, other companies flied round glaciers and organized foot walks. It was very offensive to lose because of them 2 days for nothing in New Zealand