Very happy with the service and assistance provided. Reliable and hassle free way to get around
Sharon C Australia
We found viator to be very reliable always on time, were more than happy to answer any question relating our tour details. The drivers gave us lots of tourist info ie, what to see and best times to see.
Samantha C Australia
Really helpful. Great service and always on time. Very friendly staff. I forgot my ticket to one of the theme parks and the driver took us back to my hotel and then back to the theme park! Would definitely book with these guys again.
Wouter V China
Reliable and friendly service that was easy to use. The connection was there when you said it would be. Furthermore the additional charges for theme park transfers are well justified, when everyone else is trying to get onto the same public bus at the same time to reach the theme parks when they open, or leave them when they close.
Colette M Australia
We had no problems at all. Very professional, on time and friendly. Thanks very much for making our trip so easy to get around.
Laura S Australia
Great price, nice professional drivers, great value for money. Really took the stress out of the holiday.
Anne S Australia
Viator's prompt and happy service was fantastic. There was always a smile from the drivers, and the cost was extremely cheap. We will definitely be using your services again. Thank you!
good service, a bit delay when picking me up at the hotel to the airport but it's coming. Just make sure to call the local customer service to reconfirm your booking
Overall you were great. The pickup from the Airport to hotel was not a great start as the driver was late and he was not the most friendly. The other pick up and drop offs were great, on time, nice drivers and was the ideal way to travel to our destinations.
Friendly and reliable service. Great for first timer on the coast.
Excellent service with good response times for bookings via email.
Call centre operators were very polite, helpful and wait times to speak to someone was 20 seconds.
Notes : Shuttle times may be delayed due to other pickups, but within reasonable limits. Your tolerance may vary, but expect up to 15-30 minutes delays potentially, which I felt was reasonable at times (full shuttle with many pickups, etc). Also, the shuttle will leave on time or +5 minutes if they can't find you.
If you need exact to-the-minute pickups at all times, or a service that will wait for you if you're late, a different service may be better for you.
Tip : The shuttles are NOT marked the same way, there are some with Con-X-ion painted on the sides/front, there are also unmarked shuttles with a smaller logo print on the dash/window. As there will be many different shuttles/buses in your pickup/dropoff area, please wait earlier than the pickup time and have a closer look at all shuttles.
Tip : If you are staying at the Vibe Hotel, as of 25/8/2014 the theme park pickups are from Appell Park bus stand, but what may not be made clear initially is the bus actually stops at the end FURTHEST from the hotel (bus stand seats closer to the traffic lights / pedestrian crossing). So you may miss seeing the bus/shuttle if you are seated at the other end (closest to Vibe/right outside Helm bistro).
Great service. Always on time and very easy to book with. Just one less thing to worry about on holidays and at a good price.
Good service. Was a bit sceptic as you are travelling with other people and thought it may take forever to get to our resort but wasn't long at all. We purchased 3 theme park transfers but didn't use any as the bus stop was right out the front of our hotel.
Would highly recommend this travel pass, it was economical, timely and made travelling between the airport, hotel and theme parks very easy. Shuttles arrived wthin 20 minutes of indicated times.
Everything was good, punctual and has made our trip very enjoyable. Will definitely use service again.
Extremely pleased with the service and have already recommended your service to many friends and family I know. Late arrivals on a couple of occasions but was expected due to the workers on the tramline road works on Surfers Paradise Boulevard. I want to mention that the drivers are fantastic and I will be using this service in the near future. Thank you Viator and Conxion for the convenient service. More than satisfied.