Read what other Viator.com travelers think about the Gold Coast Airport and Theme Park Travel Pass. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Viator's prompt and happy service was fantastic. There was always a smile from the drivers, and the cost was extremely cheap. We will definitely be using your services again. Thank you!
Excellent service with good response times for bookings via email.
Call centre operators were very polite, helpful and wait times to speak to someone was 20 seconds.
Notes : Shuttle times may be delayed due to other pickups, but within reasonable limits. Your tolerance may vary, but expect up to 15-30 minutes delays potentially, which I felt was reasonable at times (full shuttle with many pickups, etc). Also, the shuttle will leave on time or +5 minutes if they can't find you.
If you need exact to-the-minute pickups at all times, or a service that will wait for you if you're late, a different service may be better for you.
Tip : The shuttles are NOT marked the same way, there are some with Con-X-ion painted on the sides/front, there are also unmarked shuttles with a smaller logo print on the dash/window. As there will be many different shuttles/buses in your pickup/dropoff area, please wait earlier than the pickup time and have a closer look at all shuttles.
Tip : If you are staying at the Vibe Hotel, as of 25/8/2014 the theme park pickups are from Appell Park bus stand, but what may not be made clear initially is the bus actually stops at the end FURTHEST from the hotel (bus stand seats closer to the traffic lights / pedestrian crossing). So you may miss seeing the bus/shuttle if you are seated at the other end (closest to Vibe/right outside Helm bistro).
Great service. Always on time and very easy to book with. Just one less thing to worry about on holidays and at a good price.
Good service. Was a bit sceptic as you are travelling with other people and thought it may take forever to get to our resort but wasn't long at all. We purchased 3 theme park transfers but didn't use any as the bus stop was right out the front of our hotel.
Would highly recommend this travel pass, it was economical, timely and made travelling between the airport, hotel and theme parks very easy. Shuttles arrived wthin 20 minutes of indicated times.
Everything was good, punctual and has made our trip very enjoyable. Will definitely use service again.
Extremely pleased with the service and have already recommended your service to many friends and family I know. Late arrivals on a couple of occasions but was expected due to the workers on the tramline road works on Surfers Paradise Boulevard. I want to mention that the drivers are fantastic and I will be using this service in the near future. Thank you Viator and Conxion for the convenient service. More than satisfied.
The transfers between the theme parks and accommodation were fantastic. The drivers were all really friendly and helpful. We were a tad worried about our airport transfer heading home as there had been a miscommunication between another passenger and the company about pick up times which delayed everyone else but we still made our flight with plenty of time! Overall a very convenient and customer friendly service!
It was fun, and nothing much to worry about. All the drivers were very friendly. flexibility in changing booking time and date. But there are limited selection of departure time to theme park, the earliest one is around 9.15 and arrived around 10am - 10.30am, so we could not enter the early entry to Dream World. All the sale representative were very kind and have very nice customer service. However, there is one sale rep with Indian accent was very rude, unhelpful and not responsible. he ruin my last day schedule by provide me misleading information. 10:00 am arrival to Wet and Wild - 1:00 pm Pick up from theme park - 5:00pm pick up time to airport, although my flight is around 7.35 pm. The driver told me that it's only take 45 mins from theme park to hotel and 35 mins from hotel to airport. I was just sitting on the hotel's foyer doing nothing for more than 3 hours and 1 hours at the airport. Should have spend more time at the Wet'N'Wild rather than sitting at hotel. :( anyway, that was just particular person with weird accent, everything else was very nice.
Our holiday was very enjoyable and hassle free - our transfers were always on time our transport clean and our drivers full of life with nothing being a problem.
Buses were punctual and reliable.Telephone bookings & assistance was excellent and friendly. Drivers could be a little more personable.Overall very happy. We got where we were going when we were meant to, which is the most important. I would recommend to others and use again myself..
Me and my partner really enjoyed this service. It was good value and always on time. Apart from once which they had forgetten us for a theme park transfer, but when I called them a second bus picked us up almost immediatly and intercepted the first bus. They were about 10 minutes early for our return airport transfer which was fine for us but a couple of other groups seemed flustered at the rush. Not a luxury service but we never expected it to be and the buses are still clean and airconditioned. Great service and would strongly recommend to anyone. We would happily use this service again.
Service was good, no long time waiting for pick ups. Suggest, however, that you tell future bookings that they will be picked up with other groups, so they are not confused when other people are on their bus. When I booked, I thought it was like a hired car.