Excellent transfer from Landvetter to Gothenberg City centre Hotel
Everything was fine, but the tickets I got from Viatur were not acceptable by the bus driver. He agreed to take us on board and check the tickets later in the office.
On my return journey the female driver refused to allow me on the coach, even after having read my confirmed booking documents, I asked if I could speak to the supervisor/manager she pointed me to an office in the station terminal, after explaining the situation and showing her my documents, the woman in the office was happpy to explain to the driver my paperwork was valid for the return journey. Unfortunately the coach driver had already pulled away. I appreciate they do adhere to a timetable, but I was only in the office for 2 or 3 minutes, I am pleased to say that the driver of the following coach was more than happy to allow me onto the coach with no such problem.
This was a big mistake booking Viator. I booked a transfer as we had a late flight and wanted to take the hassle out of finding our hotel. Sadly this was more frustrating than finding our own way, as all of the bus drivers were unaware of Viator and refused to take us.
Naturally as a woman being stranded at a foreign airport late at night for service you have already paid for can be very scary. I would not recommend this service to anyone.
The bus driver did not recognize the voucher. It was only after a lengthy discussion that he allowed us to stay on the bus back to the airport. I will never purchase a Viator transfer again as I don't know if what I buy will be accepted once I arrive at or depart from a particular country. I would give 0 stars if I could.