Read what other Viator.com travelers think about the Helicopter Tours from the Grand Canyon West Rim. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
The people at the tour company were great! We had a really LONG drive from the South rim over to the West rim and ran into some unexpected construction. Even though we arrived late (after they were officially closed) they were able to make it work. Thank you Angie and Bobby at the desk! Our pilot Kelly was Awesome and Nate was the boat captain that stayed so late he almost missed his bus. You made this the most memorable part of our vacation. As for the views, look at the pictures, but if you REALLY want to SEE and EXPERIENCE it, take this trip!
This was a really nice tour for a first time visit to the Grand Canyon- the morning we went there was very little wait time, views were great, and the staff was very friendly. We started with the helicopter ride into the canyon, landed and walked down to the boat, rode along the Colorado River, and stopped for a little while to walk in the water. We rode back in the boat, and returned by helicopter. I would definitely recommend this to anyone visiting.
The helicopter ride was very enjoyable and we felt completely safe! The pontoon boat river ride was fun. Both drivers were very nice! Our only complaint is that the tour was very short for the amount of money we paid, but we knew that when we booked it.
We were there are on a Thursday and was told that day usually many international groups come. They were right! We loved the trip, and they worked us in pretty quick. The guy at the bottom of the canyon was very kind and visited with him. Our first time on a helicopter, would have loved a longer ride!
It was a great experience. You get to see the Grand Canyon over it and the center of it! The boat ride was really relaxing and wish it was a little longer. Everything together took about 30 min long so I just wish it was a little longer for the prize.
Took the trip to the canyon floor which appears to have been the best value, don't think we would have seen much more from the boats and we had more than enough time to enjoy the splendour of the views once down there. Little bit of a conveyor belt system with little dialogue from the pilots however the guide in the canyon was a gem. I would recommend this trip over the skywalk as better value.
Certainly a different view of the Canyon from a helicopter. Loved it!
The helicopter ride while amazing was too short. The boat ride was also very spectacular, but again short. The excursion gave you a true sense of the magnificence of the Grand Canyon but a little too short for the price to make you feel satisfied.
My problem is not with Viator but with the local supplier once we got there. Upon arrival we queued for 20 mins only to be told by some uniformed official that we were in the wrong queue (we weren't) and were sent to the back of a queue consisting of a huge tour party. Upon a further 20 minute wait and inquiring again, we were sent to the front of the queue and told we could have a slot 1 or 2 hours later. We chose 1 hour (of hanging around a gift shop!) and went back to get our bands and were reluctantly taken to the helicopter pad where we were left to wait another 1.5 hours in the blistering heat (huddling for shade with at least half a dozen other groups) whilst people were brought up the the helipad after us and went before us. On being told there was only one helicopter between two pads, the guys were trying to alternate but taking people from the back of the queue not the front leaving us bored hot and very frustrated. To be honest by the time we got in the helicopter we were all so fed up and in bad moods that it marred the experience extensively and despite being apologetic the chaos at the helicopter company was unbelievable. The poor guys on the pad bearing the brunt of it but not having the intelligence to work out that you take the people who have been waiting the longest first, not from the back of the queue! I look forward to receiving a response to this complaint.
Go to the "real" Grand Canyon National Park! The west rim is money making, not worth it! I was a stupid tourist not knowing it better, next time I know!
This was a dreadful experience in an otherwise brilliant trip encompassing visits to many parts of California and Arizona. The reasons being as follows;
After driving five hours being told we were booked in for the day before. Eventually given our tickets clearly showed otherwise we were accepted. Hugely busy and then left over an hour on the concourse before flying in the hot sun and temps over 100/110 F with dozens of others with little shade. On return kept another hour and half in burning conditions, no water available to purchase on valley floor as advertised on your website. Staff in total chaos and without any consideration for unbearable conditions for all customers. Huge disappointment and the only bad experience on our holiday of a lifetime. I reported all of this upon return and I was laughed at. Claimed no responsibility for errors on your website in likely time for trip and availability of water on valley floor. Left feeling angry and upset and appauled by lack of customer care.