I booked online and did have any printed voucher. The lady inform us we need a paper voucher I requested to speak with her supervisor and they help us to get with our tour hassle free. Excellent customer service.
It was a great combination. We started with the hop-on hop-off tour, so we saw very much of the city on the first day. Next day we enjoyed the harbour cruise and the Lake Alster tour. As it was a bit colder we went below deck and you could warm up with drinks.
Each time its a joyful experience to be in possession of this combo card.
Great tour! Especially enjoyed the boat trips although the lake trip is only in German. It was nice to relax on the boat as our feet were tired. The river trip has one in English. That was very interesting as Hamburg is a busy port with a lot going on. We saw one container ship that was enormous. Actually don't know how it stayed afloat! St Michael's Church is not to be missed. It doesn't look like much from the outside but is truly a feast for the eyes inside. You can also go up the tower for a fee and have a 360 degree view of the city.
Great experience! I visited Hamburg by hop on hop off bus and by boat, port-lake cruises, in one day. Very good value for money. I am glad I saw so many things in such a short period of time!
Overall, a very good experience especially if you have a limited amount of time in Hamburg and want to maximize your time
Kenneth C USA
Excellent - liked the bus tour - wonderful guide - and the canal tour the best. This tour is a great way to see the sites of Hamburg!
We were disappointed with this tour. I think we were the only English speaking people on the bus and thus very little dialog was given for us. In another language we heard Princess Kate and Prince William as part of the dialong on the bus, not Lake Alster and never heard the story in English. So we were knew we were missing stories. The Cruise and Lake Alster parts were fine.
Overall good. Hop on hop of buss would be better if they used multi language head sets like lake Alster cruise used. The harbour cruise was magnificent,
Only fault was the Lake Alster tour which was only in German and we didn't know what or where were were looking at!
We enjoyed the harbour cruise. It was a very good look at the shipping industry up close. We used the head set on the Lake Alster cruise but could still hear (loud and clear) the captain/guide doing the tour in German.. Maybe everyone should use the ear phones.
Otherwise, it was also pleasurable.
The hop on/hop off is always a great way to see any city, Hamburg included. I found the excessive graffiti a little off-putting, but, for a quick look at Hamburg, it did the trick.
My friend found it funny that people from Hamburg are indeed called Hamburgers!
We really enjoyed our tour of Hamburg with this package and the Hop on/Hop off bus tour guides were exceptional. However, were VERY disappointed with the supposedly "English" tour of the River Elbe. We checked even before we boarded the boat that this was, an English tour as advertised. The guide led the tour mostly in German, with a few English sentences thrown in here and there. A wonderful German couple, who were also surprised also at how very little English was spoken for the advertised tour, saw our confusion and provided translation for us which made the tour enjoyable.
You should tell us where to board the bus and which "Hop On / Hop Off line the ticket is good for.
The Hop On - Hop Off tour bus was great and worthwhile. Te free river cruise that came with it is not to be missed. The lake tour was good but not offered in English like the 12 noon river tour was. All in all, worthwhile.
The bus tour was ok bit it would have better to have had headphones like they do on some other buses. The boat tour of the harbour was very good but the tour of lake alter was a bit boring would have better having a canal tour instead
The tour encompassed the harbor tour an Alster tour and a city bus tour. Unfortunately during the harbor an city bustour it was raining so much of the enjoyment was washed away.
Overall was a good introduction to the city and the harbor, duration of both was right.
Saovalak W Thailand
Overall it was great. Good prices and nice tour to do. The one thing is that to start the journey I needed to find where to issue the main ticket - could not start Alster boat trip first because needed to go main station to get all 3 tickets. But the rest was superb.
The tour is pretty comprehensive and does what it says on the tin. The downside to this tour is that on the bus if you're lucky about 30% of the guided talk will be in English (as overheard by the guide themselves) and proved to be true. On the Lake Alster cruise there was no English guide. We also found the information from viator limited to locate the bus initially and once tickets obtained still insufficient information to readily identify either of the boats. A call to the 'emergency contact' number helped at the harbour and just choosing the right line of people worked for the lake. Worth doing but you may prefer to find a tour that has predominantly English guides for a more informative tour.
We read that there would be a guide that spoke English but the guide spoke very little and spoke in a monotone that it was hard to hear when she was speaking German or English. We were disappointed in the tour.
Good for seeing hamburg and getting a lovely overview of the beautiful city.
Visitors will get more out of the tour if they understand German as the English commentary (available in summer) was quite limited and varied a lot in quality / length depending on the guide.
The English component of the on board commentary was limited, therefore we felt we missed a lot of ten detail being communicated to the customers who understood German. Whilst we appreciated all we could see, it was disappointing to not understand much of what we were seeing.