The Halong Bay portion of the trip gets a five star rating. It was much better that my wife and I expected... The boat was excellent, the food was great and plentiful and the crew were capable and friendly. Overall it was a wonderful experience.
The tour guide and driver were a pleasure to spend the day with.
The only downside was the travel time and the condition of the roads, but all things considered, it is excellent value for money and a MUST SEE experience
The tour went on well as expected as I have read. The service of the guide was good and in general we enjoyed ourselves.
However, the transport given was a bit disappointing. It was an old mini bus. It had really bad suspension. The ride was terribly bumpy. It was impossible to sleep on the bus going and returning from the bay.
I can confirm that the bus was bad as our other experience in a saloon car was a lot better. We could not feel the usual bumps on the Hanoi highway.
I would insist that a more up to date vehicle be used for this trip. It increase the enjoyment of the trip to the bay and back.
We developed a back ache from sitting in the bus and it was not pleasant.
Pick up from hotel was good, the driver and guide did an excellent job, and the boat and its crew were attentive and the lunch was good, in fact to much to eat. A really enjoyable day.
We really enjoyed this tour. Our guide was enthusiastic, extremely knowledgeable and ha excellent spoken English. The lunch on the boat was beautifully presented, a good variety and tasted wonderful. We weren't prepared for the extra fee for the kayak or boat ride, maybe prior heads up on that would be appreciated. (We assume they only accepted cash). It was a wonderful day and would strongly recommend. Our guide was kind enough to set up another tour for us the following day.
This is definitely worth a visit, just a shame about the 3.5 hour trip each way on the bumpiest roads in history. Had the good fortune of getting in a row boat and going through the rock formations (additional cost).
It was a great day out taking approx 12 hours. The boat ride in Halong Bay was perfect and a seafood meal was supplied. There were only 5 of us on the day trip and we had a boat to ourselves. I would highly recommend this tour for anyone who doesn't really want to spend 2 or 3 days on a boat looking at the Bay, which I felt we saw most of what needed to be seen in 1 day.
Great tour, small group, we had an amazing time over the Halong Bay. The guide was good, although he didn't speak english so well. Overall it was an amazing tour.
Amazing place worth to be seen.
The mini-bus was new and clean.
We were lucky to get a large boart for only 8 people.
The guide was a nice guy.
The drive to and from Halong Bay was very long, but the trip is still worth it! Halong Bay is amazingly beautiful.
A great experience sailing along the bay. Food served on the junk can be better though.
Kara N USA
This locations visibility is dependant on the weather. Loved our visit to the cave and time looking at the area islands.
Guide was on time and spoke english very well.
Driver was safe" but traffic was typical to the area. Breaks in local areas to buy things -- the bathrooms are clean.
Food was really good and served family style. Four of us in total on boat. Very nice fresh local fish and squid.
Fun way to see the area and not use up to much time.
Guide was excellent - providing tons of information on Halong Bay, Hanoi and Vietnam in general. The driver was good and made stops for short breaks. Boat was in good condition and lunch was excellent - vegetables, fish, rice, bananas etc. The boat tour wasn't that amazing though, scenery is okay.
The tour itself was awesome. Tour guide Charlie Khanh was very professional. But it said seafood buffet lunch was included in the additional information. What we had was rice and a few dishes, we got scolded when asked for more. The staff of the boat were very rude though I dont blame the tour company for this as the boats are assigned by the permit office and we dont have a choice.
Susan M Australia
HaLong Bay itself was a real treat, even if the day was misty and we got enveloped in fog. Our tourguide was a disappointment - obviously not a professional, offering very little commentaries during the 3hr drive THEN slept for 2hrs on the way home ! She also was not cleanly dressed (looked like she was the tourist), altho she did smile to us a lot. More importantly, when we got trapped in the fog for 30min, we were practically lost at sea ... it appeared the boat did not carry a compass (at the very least). We missed a barge or two by metres only. It was myself and another tourist, who was able to activate his Blackberry GPS apps showing our location to be heading straight North, when I said my little knowledge tells me we should be turning West !!! Nothing wrong with the UNESCO attraction we went to see; perhaps Viator should do a serious enquiry on this incident, and re-train our tourguide.
Great. The bay and the cave was excellent. the food was great. Highly recommended. The only down side was the uncomfortable seats in the mercedes mini van. Apart from that a great day
Great experience!! Let down only by the weather nevertheless so worth it!
this trip was really enjoyable and informative. the group was small - only 6 people and the guide really knew his stuff! shame it was raining............
Tour guide has very good command of English. Food on board the boat was nice. Lovely trip and group size is small (only 5 of us) but a price kinda on the high side.
The trip was very beautiful and started without any delays or hassles with hotel pick up. The food on board could have been better though, in both quality and quantity.
Krishnan ... Australia
Very well organised - magnificent part of the world - knowledgeable guide - couldn't have asked for more.
David D United Kingdom
Throughly enjoyable trip with one exception. The visit to the limestone cave was chaotic with too many people in a small space.
A great day, excellent guide and driver, only three of us, so we had the boat etc to ourselves, Lovely freshly cooked lunch, We enjoyed the day very much.
Thomas M USA
Although the drive from Hanoi was very long, the tour was excellent. Our English speaking guide was very nice and knowledgable. The boat ride in Ha Long Bay was worth the lenghty journey. Next time I would stay overnight and do some kayaking in the lake.