our guide was excellent...she was able to highlight the best in a museum filled with artifacts and then bring it all the together as we explored the old ruins of the palace...well done
Book the morning tour and avoid some of the crowds and heat. A great start to our vacation. Tour included wine and olive oil tasting at a nearby town. Delicious and informative.
had a great time on this tour, the guide was very knowledgeable, friendly and informative. I highly recommend this tour.
Super, a well organised day. The guide was extremely knowledgeable, the day well organised
Perfect amount of time and very great your guides! Highly recommend and I'm not a big tour/history person;)
Very beautiful and interesting Tour!! Our Guide Mrs. Maria was very expert. We thank the organization also because the tour was in italian Language. Tour was organized very very well. After Ancient Palace of Knossos Tour, we have had also time to see Heraklion City.
Wonderful tour with excellent guide. Fascinating place. All the most famous pieces are in archaeological museum though. It's still amazing to walk thru
The guided tour to Knossos was very good. We could have spent more time there and there were a few too many people on the tour.
Was picked up on time and the trip was well worth it. I would have given five stars but from our hotel in Elounds to Knossos took over two hours due to picks ups along the way and back. Seeing history in the making when you discover the palace was built over 400 years ago only to be discovered by an Englishmen in the 1900's
Andoni S USA
Our guide was knowledgeable and thorough, and she led us around the site expertly. I found some of what she said repetitious, but as a teacher, I realize it may have been intentional; some people just don't listen very well! Our travel schedule posed some difficulties for us (our flight was to leave only an hour after the proposed end of the afternoon segment at the Archaeological Museum), but our guide helpfully explained what highlights to see and let us skip lunch to visit the museum on our own ahead of the group. Despite this personal glitch, the tour was informative, enjoyable, and well conducted.
Interesting tour with a very knowledgeable guide, but the group was quite large so we couldn't hear her all the time. This tour also included a trip to Heraklion with 1.5hrs of free time to explore, plus a 45-minute visit to Peza, where we had a complimentary glass of local wine and sampled olive oil. This wasn't included on the itinerary so would've been nice to know beforehand, but was still enjoyable.
We are very satisfied. Your staff was wonderful. We had one problem with the change in the museum hours. It greatly limited our time at the museum.
This is one of many well-organised and well maintained sites across Greece. We skipped the queue by joining this tour. The guide was excellent, an expert and qualified archaeologist.
The half day tour I booked for was on a Monday, but I was contacted to be told that the date was to be changed to Saturday, which was not suitable and so I was scheduled for a Tuesday tour. Although no one told us so, it turned out that we had been put on a full day tour with a Russian group which also included a visit to a winery/olive pressing plant and an hour or so in Heraklion. Luckily, we had the time to accommodate this change, but I think we should have been told about it. Having said that, our English speaking guide at Knossos was excellent and we enjoyed the day.
Julia G United Kingdom
We enjoyed the trip and had a first class guide for the palace of Knossos. Glad that the trip was in the morning as it was very hot as we were leaving.
The guide let us spend too much time shopping, otherwise, the trip is ok.
Very well organised and knowledgeable tour guide. Would have preferred to independently explore museum but was fantastic at knossos.
Both of our guides were really good and had a lot of knowledge on the area. They were also helpful in making sure we made our connections back to the hotel so that we could catch our flight to Rhodes. The only complaint would be the cost of the tour for what we received. The booking said it was a 5 hour tour but really was 1.5 hours at site and then a short bus ride to the town square for a couple hours of shopping / free time. I expected more. The museum is closed due to renovations so perhaps that is part of the problem.
Pick up process too long (over 2 hours). When arrived at Knossos guide did not wait for people to go to toilet after being on coach for 2.5hrs. Also did not have time to purchase tickets or water. She disappeared into the site and we never found her. Went around on our own in the end. Would have preferred to skip wine tasting and have more time in Heraklion to go to musum etc.
Went on this tour on the 26th, coach was prompt collected us on time, although almost immediately after we were moved onto another coach, we then picked up seemingly many other visitors from other hotels, this took up another hour and then it was finally onto the tour, the first thing you'll notice is you will get a english/german speaking guide, I was hoping to be in English, the actual tour of Knossos was informative, but being an English/German speaking guide it took double the amount of time to see and in the immense heat as well was not too good i thought. After this we went to Peza to try out the wine sampling this strangely isnt documented at all on Viator but it is in the local iternarys over there in Crete, I actually enjoyed this and we actually got a bottle back home, the guide mentions we were meant to be taken to a factory but this definitely didn't happen, instead we were shown a 10 minute DVD. The Heraklion tour was literally a coach ride into the city, and then from the fountain we were left to roam around on our own for a hour and a bit, I expected this to be guided but this didnt happen hence we only located the church and by the time we found the archelogical museum it was time to get back on the coach, all in all we felt the tour could have been better and because of the lack of guiding at Heraklion, we felt the tour was incomplete.
Improvements they got to streamline the amount of people they collect at hotel, if we specify an english guide, you expect an english guide, the speaker was ok but it just felt like a school lesson and i swear some people got frustrated by this, mention the tour goes to Peza on Viator for wine sampling, get an enthusiastic english only speaker and if you say you will get a guided tour of Heraklion from the air condition coach, then please make it happen!
A long hot day! Driver and your guide were courteous and helpful.
shame that the tour of the museum you have to do by yourself!!!
plus you have to pay entry for the museum for yourself on top of the 100 aud
worst tour guide ever only concerned about being able to have her cigarette!!!!
We paid a high price for this tour of the Palace at Knossos and a tour of the city of Heraklion. This tour consisted of a bus trip to the site as short 6 km trip we could have taken by taxi or bus from next to our hotel and a TERRIBLE guided tour of the palace. The guide was absolutely awful. All she was worried about was her next cigarette. She forgot her photographs of the palace and simply went through the motions of the guided tour. We had studied the site quite a bit before the tour or we would have not gotten anything out of it. The tour of Heraklion was just to drop us off in the middle of town. A TAXI to Knossos is 8 Euros. We could have hired a private guide for so much less than we paid. We have traveled a lot in Europe and have taken this type of tour before, but this one was the worst ever.
Aparna J United States of ...
Knossos is not a very interesting artifact and our tour was horrible! Tour was in German and English. She seemed annoyed at questions and sounded like she was reciting from a memorize script. We left early to make better use of the day.
We have been booking with Viator for many years but have never been so disappointed with one of their tours. This was not the tour as advertised by Viator. Specifically -
- the tour lasted some 8 hours even ignoring the pickup time etc of which only 1.5 hours was at Knossos - we didn't even get to see the full site.
- we spent an hour and a half at a winery which isn't mentioned by Viator - we had no desire to pay money to see a film about wine making!
- there was no bus tour of Heraklion - we were escorted into the city centre and then left to our own devices.
In addition, the coach was very old with almost no air conditioning. It was genuinely unpleasantly hot. Also worth noting the tour was bilingual with half the tour being Russian. Many of the English speaking folks just wandered off at Knossos because they lost interest waiting for the guide to finish talking to the Russian guests.
Overall, it seems Viator just haven't done their due diligence here. Would not recommend this tour.