3.5 star rating: Worth doing 15 Reviews

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  • Location: Heraklion, Greece
  • Duration:  5.5 - 6 hours

Read what other Viator.com travelers think about the Ancient Palace of Knossos Tour. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.

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5 star rating: Highly Recommended
September 2013

Very beautiful and interesting Tour!! Our Guide Mrs. Maria was very expert. We thank the organization also because the tour was in italian Language. Tour was organized very very well. After Ancient Palace of Knossos Tour, we have had also time to see Heraklion City.

5 star rating: Highly Recommended
October 2010

Wonderful tour with excellent guide. Fascinating place. All the most famous pieces are in archaeological museum though. It's still amazing to walk thru

4 star rating: Recommended
July 2014

Our guide was knowledgeable and thorough, and she led us around the site expertly. I found some of what she said repetitious, but as a teacher, I realize it may have been intentional; some people just don't listen very well! Our travel schedule posed some difficulties for us (our flight was to leave only an hour after the proposed end of the afternoon segment at the Archaeological Museum), but our guide helpfully explained what highlights to see and let us skip lunch to visit the museum on our own ahead of the group. Despite this personal glitch, the tour was informative, enjoyable, and well conducted.

4 star rating: Recommended
September 2013

Interesting tour with a very knowledgeable guide, but the group was quite large so we couldn't hear her all the time. This tour also included a trip to Heraklion with 1.5hrs of free time to explore, plus a 45-minute visit to Peza, where we had a complimentary glass of local wine and sampled olive oil. This wasn't included on the itinerary so would've been nice to know beforehand, but was still enjoyable.

4 star rating: Recommended
July 2013

We are very satisfied. Your staff was wonderful. We had one problem with the change in the museum hours. It greatly limited our time at the museum.

4 star rating: Recommended
July 2013

This is one of many well-organised and well maintained sites across Greece. We skipped the queue by joining this tour. The guide was excellent, an expert and qualified archaeologist.

4 star rating: Recommended
June 2013

The half day tour I booked for was on a Monday, but I was contacted to be told that the date was to be changed to Saturday, which was not suitable and so I was scheduled for a Tuesday tour. Although no one told us so, it turned out that we had been put on a full day tour with a Russian group which also included a visit to a winery/olive pressing plant and an hour or so in Heraklion. Luckily, we had the time to accommodate this change, but I think we should have been told about it. Having said that, our English speaking guide at Knossos was excellent and we enjoyed the day.

Julia G
United Kingdom

4 star rating: Recommended
August 2011

We enjoyed the trip and had a first class guide for the palace of Knossos. Glad that the trip was in the morning as it was very hot as we were leaving.

3 star rating: Worth doing
September 2014

Very well organised and knowledgeable tour guide. Would have preferred to independently explore museum but was fantastic at knossos.

3 star rating: Worth doing
October 2011

Both of our guides were really good and had a lot of knowledge on the area. They were also helpful in making sure we made our connections back to the hotel so that we could catch our flight to Rhodes. The only complaint would be the cost of the tour for what we received. The booking said it was a 5 hour tour but really was 1.5 hours at site and then a short bus ride to the town square for a couple hours of shopping / free time. I expected more. The museum is closed due to renovations so perhaps that is part of the problem.

2 star rating: It was OK, but could have been better
September 2014

Went on this tour on the 26th, coach was prompt collected us on time, although almost immediately after we were moved onto another coach, we then picked up seemingly many other visitors from other hotels, this took up another hour and then it was finally onto the tour, the first thing you'll notice is you will get a english/german speaking guide, I was hoping to be in English, the actual tour of Knossos was informative, but being an English/German speaking guide it took double the amount of time to see and in the immense heat as well was not too good i thought. After this we went to Peza to try out the wine sampling this strangely isnt documented at all on Viator but it is in the local iternarys over there in Crete, I actually enjoyed this and we actually got a bottle back home, the guide mentions we were meant to be taken to a factory but this definitely didn't happen, instead we were shown a 10 minute DVD. The Heraklion tour was literally a coach ride into the city, and then from the fountain we were left to roam around on our own for a hour and a bit, I expected this to be guided but this didnt happen hence we only located the church and by the time we found the archelogical museum it was time to get back on the coach, all in all we felt the tour could have been better and because of the lack of guiding at Heraklion, we felt the tour was incomplete.

Improvements they got to streamline the amount of people they collect at hotel, if we specify an english guide, you expect an english guide, the speaker was ok but it just felt like a school lesson and i swear some people got frustrated by this, mention the tour goes to Peza on Viator for wine sampling, get an enthusiastic english only speaker and if you say you will get a guided tour of Heraklion from the air condition coach, then please make it happen!

2 star rating: It was OK, but could have been better
August 2014

A long hot day! Driver and your guide were courteous and helpful.

1 star rating: I do not recommend this
July 2014

The tour started with an 7:30 pick-up at our hotel. After 2.5 hours later and countless other hotel pick-ups, we made it to Knossos. There must have been a couple thousand people at the site (cruise ship tours) and i estimate Knossos can comfortably accommodate 500 people. We had a bi-lingual tour guide that gave half the tour in English, and half in German which was very difficult to follow/understand. She took a couple cell phone calls in the middle of the tour - I got the impression she was in a rush to finish and get back to the air conditioned bus.
We then went to a small co-op winery that was more of a plug for local business and farmers - waste of time. Following the winery, we went back to Heraklion for some free time, shopping, or museum visit. I was in no mood for more crowds and German/English doublespeak, so I opted for a small cafe and several cold beers.
Traffic was worse in the afternoon, meaning it took us over three hours to make it back to our hotel after all of the stops at other hotels. All said, the tour was close to 12 hours long, 2 hours being at the Knossos site.
This tour needs to be streamlined to make the customer hotel pick-up more efficient. I was told tat we could have hired a local cab company to drive me around in a Mercedes to see Knossos in four hours, skipping the wine and Heraklion side trips.
I went on other Viator tours on this vacation that were fantastic with great tour guides and efficient operation. Unfortunately, this one was a complete dud.

1 star rating: I do not recommend this
April 2013

This is one of the worst tours we have ever taken. I was surprised as this was not our first tour with Viator and we really expected it to be much better. The tour was rushed, and we did not even enter the most important part of the palace, the throne and painting rooms. The tour guide said we had to do that on our own, but with only half an hour and hundreds of people waiting in line we were left with absolutely no time. The tour included a trip to see a film about wine making in Crete, which was not part of the original itinerary, and I really did not see what that had to do with an archeological tour. I do not recommend this tour. It was a huge disappointment.

Note from Viator: We are following up with our local supplier based on your feedback. Thanks for alerting us to this issue, your feedback is a critical part in our ability to ensure a quality experience from our local suppliers.

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Tour code: 2462KNOM

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