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Viewing All 30 Reviews What's this?
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5 star rating: Highly Recommended
April 2016

out the airport and the van is right there waiting for you..great job

Eugene S

5 star rating: Highly Recommended
January 2016

Very timely arrival and pleasant driver.

Wanda G

5 star rating: Highly Recommended
December 2015

Great driver. Excellent service

Claire C

5 star rating: Highly Recommended
October 2015

Perfect, fast and no waiting time

John B

5 star rating: Highly Recommended
September 2015

The driver was courtious and very well familiar with the area, check in was a breeze!! Highly recomended!!

Richard R R

5 star rating: Highly Recommended
July 2015

it was very nice and easy do it again

Lyailya I

5 star rating: Highly Recommended
April 2015

Probably I was just lucky, but I did not wait even 5 minutes - bus arrived very fast and took me directly to the hotel. There were two of us in the van. Driver was good. Very preasant and low cost solution to go from airport to hotel.

James C

5 star rating: Highly Recommended
February 2015

The driver was awesome! Quick drive to the hotel - barely had to lift a finger.

Pamela P

5 star rating: Highly Recommended
January 2014

See above comments....applicable here too.

Natalya S

5 star rating: Highly Recommended
December 2013

My experience with this shuttle service was very pleasing. Everyone was courteous and friendly.
All details were well organized and on time. If I am in this area again I will definitely use this service.


5 star rating: Highly Recommended
August 2011

The driver was very corteous and helpful - It was an easy trip and got to my destination in NO time at all. I wish you would add ------HOME ADDRESSES also.

Terence F

4 star rating: Recommended
March 2016

At the shuttle counter the lady was a little bit aggressive. She told us this is not a
voucher what we had. Still had to wait as long as everybody else, who didn't
book in advance. Price the same, so not much advantage to book in advance.

Ronald B

4 star rating: Recommended
September 2015

Bit of a wait at the airport after a long day and late evening flight. Driver was very courteous and got me to downtown Houston safely.

Kathleen B

4 star rating: Recommended
March 2015

Inexpensive and exactly what we expected

Robert E

4 star rating: Recommended
August 2014

Using Viator and the shuttle company was overall a good experience. The shuttle personnel at airport could do with more social skills, not the most friendly.

Asia N

4 star rating: Recommended
August 2014


Ray D

4 star rating: Recommended
July 2013

After a long 9 hour flight the last thing I needed was a receptionist who was unable to make a decison based on very slighty truncated information Confirmatio number on my printed Voucher. She was clearly having a " bad day" but there was no excuse for indifferent Customer Service. I observed others treated similarly. Had to phone the SuperShuttle toll number and advisor there was very helpful and eventually I was able to gain my trip to the hotel. This was not a poor Review of the SuperShuttle service just on an individual at the desk. Got to my hotel satisfactorily and the Viator experience was good

Dianne A

4 star rating: Recommended
October 2012


Colin Raymond S

4 star rating: Recommended
August 2012

My experience in excellent id not have to wait long at the airport and the pickup was on time.
the driver was friendly and helpfull. I wpould definitely use this service again

Joan M

4 star rating: Recommended
May 2012

Oh I had a front seat view. could see the city properly. loved it. friendly chatty and professional driver.

Brenda B

3 star rating: Worth doing
October 2015

The shuttle was fantastic. The driver was very polite and professional. I was most impressed that he did not answer his cell phone that was ringing while he was driving. only problem was that i had to prove I had already paid through Viator - the info did not get transferred to the driver and he was expecting payment from me. Sorting this out delayed the shuttle about 10 minutes for myself and other passengers. While the driver was extremely courteous about this it was a bit frustrating. Five stars to the shuttle, lower rating for viator payment process.

Nita S

3 star rating: Worth doing
December 2013

Had to wait 15 minutes for shuttle to arrive, but driver was pleasant and ride was good.

Dr Diana Hartel D

3 star rating: Worth doing
June 2013

The shuttle service itself is good,although I had some difficulty finding the ground tranportation desk at the arrivals terminal, which lead to some confusion. They should provide better instructions and signage.

Janet M

2 star rating: It was OK, but could have been better
September 2015

Adequate service, and cheaper than a taxi.

Desk staff at the airport were extremely unfriendly and unhelpful. Even though my voucher, which I had handed to them, clearly stated two passengers, and my husband was standing next to me, they had difficulty understanding that there were two of us.

We waited 15 minutes until there was a van load of passengers, then after leaving the airport the driver doubled back to another terminal to squeeze in one more passenger

Amanda L

2 star rating: It was OK, but could have been better
June 2013

HaD A Long Wait ForTheShuttle At The Airport ToThe Hotel

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Tour code: 2928IAHAPTHTL


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