Read what other Viator.com travelers think about the Houston Arrival Shuttle Transfer: Airport to Hotel. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
The driver was courtious and very well familiar with the area, check in was a breeze!! Highly recomended!!
Probably I was just lucky, but I did not wait even 5 minutes - bus arrived very fast and took me directly to the hotel. There were two of us in the van. Driver was good. Very preasant and low cost solution to go from airport to hotel.
The driver was awesome! Quick drive to the hotel - barely had to lift a finger.
My experience with this shuttle service was very pleasing. Everyone was courteous and friendly.
All details were well organized and on time. If I am in this area again I will definitely use this service.
The driver was very corteous and helpful - It was an easy trip and got to my destination in NO time at all. I wish you would add ------HOME ADDRESSES also.
Bit of a wait at the airport after a long day and late evening flight. Driver was very courteous and got me to downtown Houston safely.
Using Viator and the shuttle company was overall a good experience. The shuttle personnel at airport could do with more social skills, not the most friendly.
After a long 9 hour flight the last thing I needed was a receptionist who was unable to make a decison based on very slighty truncated information Confirmatio number on my printed Voucher. She was clearly having a " bad day" but there was no excuse for indifferent Customer Service. I observed others treated similarly. Had to phone the SuperShuttle toll number and advisor there was very helpful and eventually I was able to gain my trip to the hotel. This was not a poor Review of the SuperShuttle service just on an individual at the desk. Got to my hotel satisfactorily and the Viator experience was good
My experience in excellent id not have to wait long at the airport and the pickup was on time.
the driver was friendly and helpfull. I wpould definitely use this service again
Oh I had a front seat view. could see the city properly. loved it. friendly chatty and professional driver.
The shuttle was fantastic. The driver was very polite and professional. I was most impressed that he did not answer his cell phone that was ringing while he was driving. only problem was that i had to prove I had already paid through Viator - the info did not get transferred to the driver and he was expecting payment from me. Sorting this out delayed the shuttle about 10 minutes for myself and other passengers. While the driver was extremely courteous about this it was a bit frustrating. Five stars to the shuttle, lower rating for viator payment process.
Had to wait 15 minutes for shuttle to arrive, but driver was pleasant and ride was good.
The shuttle service itself is good,although I had some difficulty finding the ground tranportation desk at the arrivals terminal, which lead to some confusion. They should provide better instructions and signage.
Adequate service, and cheaper than a taxi.
Desk staff at the airport were extremely unfriendly and unhelpful. Even though my voucher, which I had handed to them, clearly stated two passengers, and my husband was standing next to me, they had difficulty understanding that there were two of us.
We waited 15 minutes until there was a van load of passengers, then after leaving the airport the driver doubled back to another terminal to squeeze in one more passenger
Not very good at all .The girl on reception had never seen the vouchers before so that took a long time to sort out, we then had a 40 minutes wait before a shuttle came and then an hours drive till we got to our hotel. We would have been better getting a taxi.
Wait for lift far too long. 'customer service' completely indifferent
You have to book your return 24 hours in advance. We didn't. We hadn't arrived 24 hours earlier. Had to take a taxi.