Read what other Viator.com travelers think about the Houston Arrival Shuttle Transfer: Airport to Hotel. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
My experience with this shuttle service was very pleasing. Everyone was courteous and friendly.
All details were well organized and on time. If I am in this area again I will definitely use this service.
The driver was very corteous and helpful - It was an easy trip and got to my destination in NO time at all. I wish you would add ------HOME ADDRESSES also.
Using Viator and the shuttle company was overall a good experience. The shuttle personnel at airport could do with more social skills, not the most friendly.
After a long 9 hour flight the last thing I needed was a receptionist who was unable to make a decison based on very slighty truncated information Confirmatio number on my printed Voucher. She was clearly having a " bad day" but there was no excuse for indifferent Customer Service. I observed others treated similarly. Had to phone the SuperShuttle toll number and advisor there was very helpful and eventually I was able to gain my trip to the hotel. This was not a poor Review of the SuperShuttle service just on an individual at the desk. Got to my hotel satisfactorily and the Viator experience was good
My experience in excellent id not have to wait long at the airport and the pickup was on time.
the driver was friendly and helpfull. I wpould definitely use this service again
Oh I had a front seat view. could see the city properly. loved it. friendly chatty and professional driver.
Had to wait 15 minutes for shuttle to arrive, but driver was pleasant and ride was good.
The shuttle service itself is good,although I had some difficulty finding the ground tranportation desk at the arrivals terminal, which lead to some confusion. They should provide better instructions and signage.
Wait for lift far too long. 'customer service' completely indifferent
You have to book your return 24 hours in advance. We didn't. We hadn't arrived 24 hours earlier. Had to take a taxi.