Read what other Viator.com travelers think about the Jerusalem from Tel Aviv Ben Gurion Airport Private Arrival Transfer. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Pick up was as described. The driver was very kind and helpful taking me to my hotel as my directions were not as helpful.
Fantastic service! I must say that everything went very smooth indeed from the initial internet booking to the final drop-off. As we entered the arrivals hall, the driver was holding a sign which clearly displayed my name. He was parked very close so there was no long trek with our luggage. The journey from the airport to Jerusalem was comfortable and we were driven straight to our rented house.
Driver was waiting us at airport
nice person and help us with luggages
The transfer from Ben Gurion airport to our hotel was handled superbly. We were met at the gate, taken to a car, and safely delivered.
The driver was not where the email in response to my payment said he would be. I eventually found him and he said he had not been informed where to meet us with his sign. This kind of service is not why I paid a premium for personal airport transfer. Shall think several times before using Viator again. There are plenty of alternatives.
We had booked and paid for a minivan for 5 adults + 5 cases. Upon arrival the driver was not where the voucher said we would find him. After searching the arrivals terminals we eventually found him! He was told he was collecting 4 people so had come in a ordinary car. We had to wait for ages in the terminal for a second car to arrive so that we could be transferred to Jerusalem in 2 cars. Not what we had paid for or expecting, especially after a long haul flight!
We prepaid for a driver from Tel Aviv airport to Jerusalem. The driver was not waiting for us at our arrival. The company did not contact our cell phone. Eventually, we reached the company and were advised to expect a driver in 15 minutes. It was an hour before a driver showed up and took us to Jerusalem. He said the scheduled driver's car had broken down, and he, the replacement, was delayed by security procedures. Our drive to Jerusalem was uneventful after that. We have no criticism of the driver, but the company was not well organized to deliver the timely and professional service we had contracted for and had prepaid at Viator's premium rates. We would have done better to get a taxi on the spot at the airport.