Airport pick up was very efficient and after 36 hours travelling was very welcoming and got us to our destination very quickly.
excellent service.. he even waited for us as our luggage can on the next flight to ours...
Albert the driver was waiting for the tired 4 of us on arrival @ 1.00a.m. with smiles and complete control of our luggage to the van. On the way to the hotel he told us some of Kota Kinabalus history and recommended things to do which we did actually manage to remember later!! At the Hotel he supervised transfer of our luggage from the van through the concierge plus accompanied the 4 of us to reception to check in to our rooms. We were very happy with his attentiveness and wish to let him know that now as at the time we were all so tired from the journey that although we expressed our thanks it probably wasn't as heartfelt as was meant.Reason being we had just docked in Sydney after an Xmas cruise, transferred to Sydney airport, and had a 6 hour wait before our 12 hour flight to Kota Kinabalu - so Albert - Thankyou from the 'Rices' and the 'Starkeys'. Hope to have the pleasure of seeing you again on our next visit
The driver arrived early and waited for my while I checked out. I was the only person for this van transfer. Would recommend this.
Christopher D United Kingdom
Excellent. Flight was late but driver was waiting. Flash private car, not a shared bus so well pleased.
Mary C United Kingdom
Excellent service. Representative was very polite and helpful the driver was very good.
Mary C United Kingdom
Excellent service, the representive was there to greet us and also informed us that our flight details had been changed.
Roger S United Kingdom
Transport waiting for our arrival. Greeted in the arrival hall by our driver who provided general tourist information on route to the hotel. Friendly and efficient service.
We used Viator to book three airport transfers in Kuala Lumpur, Langkawi and Kota Kinabalu whilst on holiday in Malaysia in Aug 2011. In each case the driver was awaiting us at the arrivals area with no delays or issues. I prefer to make prior arrangements for arriving at an unfamiliar airport with my family and would have no hesitation in recommending Viator. It is possible to get alternative transfers by bus or taxi but for peace of mind I prefer to make prior arrangements.
Charlie A Australia
Unfortunately company had to be contacted once I arrived as were not there to meet me.
Viator was not responsive to my phone requests. Viator cut me loose and I ended up having to make plans with a different Company. Viator still charged me for the service not performed.