The bus trip was your standard bus trip, nothing out of the ordinary. The one good thing is we got dropped off right at the front of our Anaheim hotel. For the price I would do it again, saving on airfare, buggage costs and shuttles. Unfortunately we had screaming babies and noisy toddlers on the trip.
The bus arrived promptly and we were boarded efficiently. We enjoyed the opportunity to see parts of the country missed in plane travel. the promised snacks turned out to be a can of drink and a bag of potato crisps. Several movies were shown but you had to buy the ear pieces. We were unaware that we would go via Anaheim and be required to transfer to a smaller bus for the ride to LA. So, quite a long trip but we were dropped off exactly where we needed to be. Overall not quite the Luxury we expected for the price.
The bus was ok as far as buses go, couldn't fault the staff on board though. However the trip from Las Vegas to LAX took us about 6 1/2 hours, not the advertised 4 1/2 hours.
The bus itself was comfortable (except there wasn't much leg room in front of the seats) and the service was good. However the ticket and website didn't really make it clear that we would be stopping in Anaheim and what was to happen when we got off the main bus from there. I received an email from Viator asking which hotel we wanted to be taken to on the day before the trip. This should and could have been done earlier. We were on holidays in Vegas and it is not likely that people on holidays are going to be checking emails regularly. I did happen to receive the email that night so called the phone number given on the email. I left a voice message that stated which hotel we wanted to be taken to. When we boarded the bus no hotel destination was recorded for us and the stewardess informed us that we would have to change buses and that the second bus may not take us directly to our hotel unless the driver agreed. This is quite concerning news for travelers unfamiliar with the area. The trip ended up taking hours longer than portrayed on the ticket/website as it said the bus would take us from Las Vegas to hotels in LA including in the Santa Monica area etc. but didn't say that the time of arrival was actually the time of arrival in to Anaheim (and we were actually late getting there as well).
Transport ponctuel, accompagnatrice sympathique. Manque un peu de place dans le bus, mais un bon moyen de se rendre à Los Angeles.
The bus was very clean. We never got the hot towels. The headphones for the movie didn't work and when the host was told how to ajust the setting she would not.
this transfer was listed as having a stewardess, beverages, snacks, movies and head phones. The movie was put on 5 minutes into trip, no headphones, just played LOUD. the drinks consisted of 1 room temperature water, a small can of drink and a small packet of potato chips. The hostess was very tetchy and tired, a lot of passengers had trouble with the blinds and the time given to exit the coach, go to the toilet, buy dinner and get back on was 17 minutes! There was a stop in Anaheim and from then on we were in a shuttle bus to LAX, the driver was good and got us to our flight on time.
Ok - wouldn't say it's a luxury transfer. Only 1 pack of chips. Was told unlimited snacks. Some of the T.V audio sockets don't work - few complaints.
This was just ok. It wasn't the fault of the bus,but it was late in picking us up as there was an accident in Vegas that held them up.They didn't get there until almost 4:00. Also, I think traveling on a Sunday was a horrible idea on my part, as it seemed everyone was leaving Vegas at the same time to get home for work Monday morning.The traffic was just ridiculous.I never got to my hotel until 11:30 that night.probably could have flown in an hour for same price.They do try to make it comfortable though, snacks and drinks were offered,and a movie was shown.
I liked the fact that there were films, refreshments and wifi provided but it took 6 hours to get to Hollywood opposed to the 4.5 hours it makes it sound like. The wifi connection was also flaky but it was good to see some of the country as I had been using internal flights for most of my trip.
Bus trip from Las Vegas to Anaheim was good! Good service on bus. Truck stop terrible. Dirty toilets awful selection of food. Had to change buses for trip to Santa Monica. The driver had no idea where he was going! Took over 2 hours to get from Anaheim to Santa Monica! Expected better!
Too long, had to change at Anaheim for another bus took 6 hours next time would fly
Melissa D Australia
Should have a warning about travel delays on Sundays. Needed more snacks and where were the hot towels? Beverage service was good though! The hostess was quite perky and interesting.
Couldn't hear dialogue of movie over engine noise and other conversations going on; earphones would have been a better idea. Food stopover was not ideal.
I was really disappointed. The 'luxury shuttle service' was basically like a Greyhound bus, the only difference between the two was that this company gave you a can of soda and a packet of chips. They showed two terrible films on the way down and the air conditioning was broken.
We were bound for LA - we got to Anaheim where they made the LA passengers transfer to a different bus that would take us up to LA. Upon changing busses the host told us that the driver would not drop us to our hotel (which was on Flower and 8th in Downtown) and that we'd have to catch a cab from somewhere else. She made no apologies except to say 'your hotel isn't one of our drop off destinations'. When I argued and said that the website advertises 'any hotel in downtown LA' all she could reply was 'I didn't write the website, I don't make the rules'.
I would not recommend this service.
Trip to the Anheim region was great. But then we transferred to a shuttle bus to Los Angeles. We were not told that this was going to be a 2 hour trip. What was supposed to be a luxury trip to our hotel in Los Angeles was anything but. After getting to our pick up point at 2.45pm as instructed we arrived at our destination at 10pm.
Never again. In future we will fly and pay the extra few dollars. VERY DISAPPOINTED.
The driver drove all around LA and dropped us off at our hotel two and a half hours later than advertised despite passing out hotel much earlier. He had to ask again where we were staying - an unsatisfactory trip.
It was a very bad trip. There was a young man in charge of the bus that was very agressive with me. He ordered me to leave my seat and go to another seat in the bus, in a very rude and impolite manner.
Ana Isabel F Spain
Bad service, better take a plane. Price is almost the same and it is ten times quicker. Unacceptable that the bus arrived one hour later than scheduled. Drinks and snacks were two cokes or Sprites and a package of crackers. That was all in my seven-hour trip. Blankets and pillows were not in my "luxury" bus! Itlasted much longer than specified. Only once in the bus you are told that you must change buses in Anaheim and the it takes 2-3 additional hours to Downtown L.A. The only good thing was that the drivers and hostess were very friendly and nice.