Service was excellent. We were met on time and driver knew exactly where to take us. He handled luggage very nicely.
My arrival could not have been more perfect. The Viator representative was there with his driver on time and very visible in the waiting crowd. He was most cordial, courteous, spoke English well and escorted me to the transportation vehicle for transfer to my hotel. If I have to travel again, I will definitely use Viator. They are reliable and trustworthy.
Highly recommend this company and service. I arrived rather late at the airport and to see your name on a board with driver waiting made the final journey to motel easy. Nice clean modern cars, safety guaranteed when you're at your most tired...two thumbs up
Our international flight arrived around 2am. After clearing customs and collecting our luggage which took a while, we found our driver easily - he was holding up a yellow sign with our names on it. What a relief to know that safe transportation had already been arranged, and that we didn't have to deal with hiring a taxi and negotiating the fare at the airport. Although it was shared transportation, we were the only ones arriving at that time. There was a central coordinator - Anthony. While our driver, Julio, went to get the van, Anthony gave us a warm and friendly welcome. Arriving at a new city in the middle of the night all tired and anxious, he really put us at ease - I was so grateful for that! He was a wealth of information: he told us about the ATMs near our hotel, etc. he also checked our Andean immigration cards, explaining that the hotels would need to see these in order not to charge us the hotel taxes. He warned us that it would be about a 45-min drive to our hotel in the Miraflores district. Even in that late hour, traffic in Lima was crazy. It was early Sunday morning, and clubs and casinos were closing there were police cars at most major intersections. We felt comfortable with Julio's driving that we could focus on the sights and sounds of Lima. The van was spacious and clean. It was a great start to our Peruvian adventure!
Friendly guide and excellent driver who knew how to navigate the traffic and all the shortcuts. Plus we got to hear about all the places we were passing by.
Angie United Kingdom
We arrived late but our driver was waiting for us no problem
The driver was on time and very nice. A very enjoyable experience.
Pickup was very good, driver was on time, and very informative
We were met by our driver at arrivals with our name legibly written on a sign. Our driver helped us with our luggage and safely whisked us to our hotel.
Our transfer guide was waiting for us upon our arrival and welcomed us to Lima. The van to the hotel was quite comfortable and the host offered some good suggestions for getting to know Lima. Excellent service.
We were met just outside customs by a very pleasant gentleman who escorted us to our driver. Thank goodness, as the airport was jammed and this was our first time in Peru. A lot of cab hawkers. So this Viator process took the pain out of finding a cab. I just booked Viator for my next trip. Great service!
Service was as advertised. The driver went the waterfront route, which was interesting.
Pick up time was good. The guide ensured that I got to the departure gate safely.
When I first left customs I did not see my name on a sign. In all fairness I do not check bags and I was one of the first off my flight. Even thought it was almost midnight it was very crowded. I went back in to baggage claim and left again this time I saw a sign with my name. I was greeted by 2 people, a young man to make sure everything was all right and the driver who went to pay the parking. The driver was very nice and friendly. I would use this service again. The price was reasonable, maybe less then if I had used the service at the airport.
Highly recommended service. Driver explained almost everything by the time we have arrived at the hotel.