Read what other Viator.com travelers think about the Lima Open-Top Sightseeing Tour with Optional Callao Tour. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Our 15:15 tour was cancelled by the company but we thoroughly enjoyed the 19:00 tour. The laser light show at the fountains in the park was amazing. We had to leave the tour in the central park area to make it back to our ship. I would highly recommend this tour but due to the fact the company cancelled the 15:15 tour I would suggest Viator look into one of the other tour companies we saw pass us by all day long.
Very nice evening tour and the fountain light show was very enjoyable.
Found the mix of riding and stops with walking very enjoyable. An additional stop or so would likely make it a 5 star. Did have difficulties in getting from cruise port in Callao to downtown Lima with no access to reliable licensed taxi's. Relented to take the cruise ships "Lima on your own tour" which took you to Lima district for start of this tour at a cost of more than the open-top tour! Adding a round trip Callao-Lima tour with a pickup/drop-off at the port in Callao would fix this (surely they could fill a bus from a cruise ship of 2600 passengers!).
I purchased this tour vith the assistance of the Viator customer service who called first to confrirm that the tour is taking place on Christmass day. I picked the morning option (I think 10 am) and went together with my elderly mother to a starting point. It took us about 20 minutes to walk there. The bus arrived, however the tour guide told me that the tour is cancelled because with tht two tickets that I purchassed they only had 2 passengers. They suggested that I take the afternoon tour. I was upset since this tour was confirmed a couple days earlier and it is not easy for my mother to walk the distance.
in a meantime several people showed up and the tour finally started with 9 passengers on board. At that point I was told by one passenger that because this is Chirstmas the tour is going to be panoramic only without any stops. The tour is advertised as havign stops so I went to talk to the guide and finally spoke to a tour operator and objected to no stops.
Finally we have made one stop where we were permitted to get off (there were some other small buss stops at the points of itnerest but without getting off the buss). This stop was at the main square. we were given about 40 minutes there and were told to be back on the bus at 11:45 am. The tour ultimately finished in 2 hours rather than the 3 hours that they advertise. There was no supplementing for lack of visiting a place that was closed on Christmas. Why not? Why were we not given more time at the main square? There is change of the guards at the presidential palace at noon that we could stay for, but no - that was not done.
In sumary I found the entire experience not professional and not customer friendly. Clearly not what was advertised. This is not acceptable behaviour in tourism industry. Prehaps they are better during the normal operating day, but this was way below standard.