Read what other Viator.com travelers think about the Lisbon Airport Shared Departure Transfer. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
All was well until we found they had to change cars but forgot to keep us in the loop.We ended up not knowing what was going on so got delayed but once on the move got to our hotel with no problems.An apology would be good.We would however use this system again but not use shared transport!
I had to call the company the morning I left to find out what time they were coming - they never emailed or called beforehand to let me know.
The agent on the voucher didn't turn up (as for the arrival). The hotel reception rang somebody else and we made it to the airport with an hour delay.
Had arranged for time of collection on arrival.However, no-one appeared to collect me at agreed time, and after phoning I discovered it was not arranged.Was collected about an hour late, but fortunately had enough time to make my flight.
We confirmed that our pickup would be at 8:10 am, but the driver did not arrive until almost 8:45. He blamed heavy traffic for his late arrival, but we expected that he would have known about the traffic and allowed for enough time.
Sandra Dee O
I paid a lot for this, and I probably would have done better with a taxi.
We were picked up, the four of us, and then we drove extra 30 minutes to pick up another couple. Couldn't they be picked up by a different minibus and we didn't have to be on a road for extra 30 minutes.
Our flight arrived late so the driver had left the area to do another pickup which is understandable. However, there was no message and no one could tell us when he might return. We waited well over 30 minutes and then had a driver who spoke no English.
WISH I COULD GIVE IT ZERO STARS, DO NO BOOK THIS! I booked this trip thinking it would be an easy way to get to the airport, especially as when I arrived there was a metro strike going on. BIG MISTAKE. I first had to call them and confirm a pick up time to the airport, which I did - 4:30am. I even have the mail to prove it. Well, come June 28th, 2015 at 4:30, there was no one to pick me up for my flight. I continued to wait, with the front desk clerk even trying to call the emergency contact line given by viator several times for me to get in touch with the shuttle - no answer at any point. Finally at 4:50 I called viator, via my cell phone at international rates probably cost more than the shuttle, to see where the shuttle was. Despite over 10 minutes on hold, even viator couldn't get in touch with the shuttle - what type of company books a trip for a person but has no way to get in touch with the people running the shuttle? Finally they told me to just get a taxi to the airport because they had no clue if the shuttle was going to show up. I was in the process of getting my hotel to order me a taxi when, low at behold, at 5:15am 45 minutes late! the guy shows up. He gives this lame excuse of oh they told me 4:50am pick up, which doesn't explain why he rolled in at 5:15 IN THE MORNING! That's still 25 minutes late, even if he was going to show up at 4:50! I'm not sure what is worse, the fact that the shuttle was so horribly late, the fact that they couldn't even show up on time for when I confirmed the time or when they thought they were going to get me, or that VIATOR HAD NO WAY TO GET IN TOUCH with the shuttle OR EVEN KNEW WHAT WAS GOING ON! If you are going to Lisbon, I advise you to take the airport bus - 3.50 euros and it takes you from the airport to most all locations downtown, it's fast and cheap. Or take the metro. Or heck, take a taxi. JUST DONT TAKE THIS SHUTTLE!!!!
In my original booking I gave a flight departure of 1.30 pm on 28 October. The service provider apparently had me for pick up at 11.00 am. I was very much warned that I should reconfirm 72 hours prior to collect or else. That I did on Saturday 25 October. Because of Airline information, I requested pick-up at 10.30 am, no later. This was accepted and confirmed by the Service Provider to the Portugal Hotel Reception Desk. However, on the day, the car did not arrive until 10.50 am, arguing that his instructions were to be at my hotel at 11.00 am. The insistence of reconfirmation therefore is totally stupid and invalid, since nobody at their office takes notice of it or any changes that may occur. The car driver was absolutely diligent and understanding of my distress.
I waited approximately 20-25 minutes past my pick up time and finally had to take a taxi. Good thing I did because the security line at the Lisbon airport was very long. If I had waited much longer for the shared shuttle, there is a good chance I would have missed my flight. I requested an earlier shuttle when I made the reservation but they refused.
Provider changed during stay in Lisbon. Very difficult to find and reach the company taking over the service. After new provider reached everything went very smoothly.
The driver never showed up, and I had to take an alternate form of transportation to the airport. I nearly missed my flight! I complained to Viator but haven't gotten a word back from them. I will never use their services again.
The guy picked us up on time. We told him what airline and we were drop at wrong terminal. We had to get the shuttle bus. They need to know what terminal is which.
POOR! They were NOT at the airport upon my arrival! I had to have the Tourist office call the local contact to pick me up 1 hour of my time was wasted!
Never Again with Viator.......Nobody was waiting for me at the airport,the emergency number did not work,I spent a lot of money travelling to the city center at night....