Read what other Viator.com travelers think about the Buckingham Palace and Windsor Castle Day Trip from London. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
THE TOUR WAS GREAT THE ONLY PROMLEM WAS THE PICKUP TIME .WE WERE TOLD THE NIGHT
BFORE THAT WE WOULD BE PICKED UP AT 7:45 WE WWRE THERE BEFORE THAT AND WE
WAITED AND WERE FINALLY TOLD THAT YOU HAD BEEN THERE AT 7:30 AND HAD LEFT SO
IF WE WANTED TOMAKE THE TOUR WE WOULD HAVE TO GET A CAB TO VICTORIA STATION
WE MADE IT JUST IN TIME
This is basically an expensive bus ride to the attraction. As usual, the group operator didn't have the tickets in advance. The groups all had to walk up a hill instead of getting dropped off near the castle and there were roads that would have allowed them to get us closer. We had to stand in a long line running outside the castle, then once inside, we had to stand in another 15 minutes of lines. Groups who had arrived after us got in before us. The attractions speak for themselves and are definitely worth doing. But you're better off getting your own transportation.
We hd to stand in a long line outdoors at windsr castle. Also viator needs to correct its info online to state that the tour ends around 4:30pm not 3pm. Also it would make more sense to have the lunch break at windsor castle where there are several cafes.
The tours were great so far but the trip to Buckingham Palace was not well organized. The tour guider forgot to bring the voucher; hence, it made us wait quite long to get in.
There was too much waiting time,especially for Buckingham Palace.It was in the afternoon and by the time we got in we had an hour until closing.We were disappointed that we did not see the front of the palace.By the time we walked all the way to the street we were too tired to go all the way to the front.it was a long day with most of the time spent standing and waiting.Since we are seniors we found this to be an expensive venture with poor return.
Very disappointed with the Buckingham Palace tour in that we initially started the incorrect tour as the guide just left us once the tickets had been dispersed to the tour members. It was left to the Palace staff to identify and then rectify the issue.
The Windsor Castle's tour guide was excellent! Very knowledgeable and courteous. However, once we were dropped outside the Buckingham Palace it was another story. We had to wait an hour before we got inside the gates. Once we got inside, our tour guide told us to sit down and wait and she disappeared. We noticed how people from other groups were handed out tickets but we not even got one. Eventually, the line started moving and we went along with the flow but uncertain whether we'll need tickets to get in. It would have been nice if the tour guide had explain procedures and at least said good bye.
Good but in hindsight if there was not several tours linked together - Lunch at Harrods which we had to return to London for - it would have been good to spend more time at Windsor as we didn't need to enter Buckingham Palace until 2:30pm.
Windsor Castle and Buckingham Palace..fantastic .10/10. Tour guide on coach..wonderful, friendly and funny and kept it together under stress day 9/10. Organisation abit haphazard and fell apart transferring our party from Windsor to Buckingham Palace...the bus waiting to take us to the latter left without us. Also the morning pick up didn't arrive for us and so we had to dash over to Victoria at extra taxi cost!! Not great. Finally it should not really be called beat the queues...as at both venues...yes you queue and queue!!! Still enjoyed the day and final word was thanks to our good humoured professional v knowledgable guide!! :-)
Windsor castle was great. Left stranded at Buckingham palace with no ticket, we all got in but nobody new what was happening. Also need to be taken back to our hotels, when you buy the ticket there is no mention of not being taken back to your hotel you need to make that very clear when somebody buys a ticket. The guide for Windsor castle was great, but was unaware of what happens at Buckingham palace or the transport arrangements following the tour.
Loved the tour, but really no benefit to skip the line. We waited in line like everyone else.
Good day. On the particular day though because we were in a group we had some waiting, where the normal entry line was empty. The Buckingham section we were just dropped of and had to make our own arrangements to get back to our hotel. We were unaware that this would be the case.
I enjoyed the tours and the driver and host were both great. Our tour began at Windsor then continued at Buckingham. I think it would have been much better to have had lunch in Windsor rather than in London. We were rather rushed in Windsor to jump on bus and go to London to get off and find a restaurant near Buckingham Palace that wasn't packed at lunch time! I would recommend that extra time was given in Windsor that could either be spent at the Castle, in the town or eating then go straight to Buckingham.
A little disappointing our first guide was good the second not so good, but thought it was expensive for what we got.
Windsor tour was excellent. On the way back sadly there was a mix up and we were left sitting by ourselfs at the entrance of buckingham palace and the tour guide left without clarrifying what was to be done next. The group was waiting for her and she never came back. The bus back was terrible, far too small for the number of people.
Tour Guides somewhat disorganized - almost as if this were the first time multiple 1/2 days trips were combined. The Windsor Castle tour is self-guided and to do the entire visit justice - you don't have enough time if you've combined with say a Stonehedge tour for the remainder of the day. Buckingham Palace - only open 10 weeks out of the year ... perfect time to visit.
THIS TOUR SHOULD BE CALLED TRANSPORTATION TO WINDSOR AND BUCKINGHAM PALACE. THE GUIDE DID NOTHING BUT TAKE US TO THESE SITES AND GET US THE AUDIO GUIDE. THE SITES THEMSELVES WERE GREAT AND HIGHLY RECOMMENDED.
Wonderful, but could have used more time at Windsor. Waited on line too long. Didn't have time to get into the church.
Disappointed with the delay in bus leaving london for Windsor and then the lengthy delay in queue to get into castle. I would have thought you would have booked a time so we could have gone in fairly quiclkly. This delay meant we were unable to all that we wanted too. Most people on the trip felt the same.
The tours and palaces we visited were great and beautiful. However, I expected more from the tour company who were apparently subcontractors of VIATOR. Tickets were not pre-arranged and we stood in long lines for Windsor castle. We were handed off to another person at Buckingham Palace, who appeared to be new as she did not know how to get tickets, so again we stood in lines, even though the time slot was scheduled for our group (apx 40 to 50). The big surprise is at the last stop everyone was informed they would have to find their own way back to their hotels. No transportation to where they picked us up. WHAT A SUPRISE TO EVERYONE. I Wouldn't considered booking again with VIATOR.
The tour was fine once we received our tickets, but our guide, Becky, was 45 minutes late meeting us (a large number of us waited at first patiently and then not so patiently) and offered no apology or explanation for her delay. In fact, her behavior was surly at best. Although the group managed to contact someone at the office by phone, we were told nothing but that someone would be along in ten minutes which ultimately turned into forty-five. We received no explanations from this contact nor any apology either. Had I not had good experiences on my other tours booked through Viator, I don't know if I would use them again. As it stands, I still am waiting for an apology and explanation.
Windsor Castle it self was dissapointing but Buckingham Palace was eye opening.
Great historical tour. Lots of time at Windsor... Disappointed with Buckingham Palace part. We were dropped off an hour before tour... Then had to wait for close to 40 minutes to get in. No guides no nothing. Tour could have done on owe. There was no guide at either spots which was a let down. Nothing personal nothing special.