the tour was great. no waiting in line. Paul was a fantastic guide. lots of time in buckingham palace, could have used a bit more time in windsor castle though.
Bus picked us up at the appointed time and guide quite pleasant and knowledgeable. All went well until we attempted to locate our guide and bus to return us to our hotel at the end of the tour; neither could be located and we found it necessary to get back on our own. Even though we should have known from the description stating "hotel pickup" with no mention of return, it would have been helpful if the guide had stated this fact.
Peter S USA
This would have been a five start reviewe except that the local vendor did not communicate to his tour guide well. The guide who took us to Windsor and back was excellant. However, he did not know the name of the guide who was to provide our afternoon tickets to Buckingham She had no idea where to meet us, was 15 minutes late and did not know exactly what tour we were taking. So, skip the loine a wait on a totally incompetent who got us entry but never tickets, knew nothing about the tour or where we would end up. and then took off without so much as a "cheerio"!
This tour, Windsor Castle and Buckingham Palace is well worth doing. Both sites were amazing in their own right. By doing the tour it was great to skip the lines at the gates. It would have been good to have had an audio guide for Windsor Castle. I thought our guide was taking us through however we were sent off alone once inside and no guide. Still worth attendance.
We loved London. It was a city rich in history and very interesting.
Gordon E Canada
Good trip! More time at Windsor would have been nice. Getting to go inside Buckingham Palace was nice.
Loved it Windsor was everything you would expect. Buck palace was fabulous. Did not expect the palace to be so beautiful. The tour was well organised but we had a late start and the 'guide' on the bus picking us up was extremely rude and sarcastic with a passenger who was getting concerned we might miss the connection. Made the first part of the day very uncomfortable.
I paid Viator for this tour. When I got home, I see an additional charge of 156.15 that was charged to my card on 8/12/15 by Victoria Coach Stn. 21. Can anyone tell me what this is all about
The bus was late getting to Windsor due to a traffic accident so a detour was necessary. The line to get into Windsor took about an hour, no quick access. The time at Windsor was OK. When we arrived at Buckingham Palace we had 25 minutes to have lunch on our own. The neighborhood at the rear and side of the palace has quite limited quick meal opportunities. The tour is about the only way to do both palaces in 1 day but some people on our tour were to do the Tower of London also. Good Luck
The morning pickup was ok, but the bus terminal was chaotic.
The time at Balmoral eaten away lining up to enter, pretty rushed.
All the BUCKINGHAM palace tour lovely but except for getting us in , it is a self tour.
Very interesting! Pay attention when booking tours tho'. Got two trips to Windsor Castle (my own fault) and probably would have booked differently if I had been paying more attention!
The trip to Windsor Castle was great. We arrived early and avoided the queues. However, we were dropped off two hours early at Buckingham Palace and were told to wait for our guide. He was late and simply walked us to the entrance. It would have been quicker to have gone on our own.
Fairly Good tour. Guide cannot enter and talk about palaces. À bit of à déception.
THE TOUR WAS GREAT THE ONLY PROMLEM WAS THE PICKUP TIME .WE WERE TOLD THE NIGHT
BFORE THAT WE WOULD BE PICKED UP AT 7:45 WE WWRE THERE BEFORE THAT AND WE
WAITED AND WERE FINALLY TOLD THAT YOU HAD BEEN THERE AT 7:30 AND HAD LEFT SO
IF WE WANTED TOMAKE THE TOUR WE WOULD HAVE TO GET A CAB TO VICTORIA STATION
WE MADE IT JUST IN TIME
This is basically an expensive bus ride to the attraction. As usual, the group operator didn't have the tickets in advance. The groups all had to walk up a hill instead of getting dropped off near the castle and there were roads that would have allowed them to get us closer. We had to stand in a long line running outside the castle, then once inside, we had to stand in another 15 minutes of lines. Groups who had arrived after us got in before us. The attractions speak for themselves and are definitely worth doing. But you're better off getting your own transportation.
We hd to stand in a long line outdoors at windsr castle. Also viator needs to correct its info online to state that the tour ends around 4:30pm not 3pm. Also it would make more sense to have the lunch break at windsor castle where there are several cafes.
The tours were great so far but the trip to Buckingham Palace was not well organized. The tour guider forgot to bring the voucher; hence, it made us wait quite long to get in.
There was too much waiting time,especially for Buckingham Palace.It was in the afternoon and by the time we got in we had an hour until closing.We were disappointed that we did not see the front of the palace.By the time we walked all the way to the street we were too tired to go all the way to the front.it was a long day with most of the time spent standing and waiting.Since we are seniors we found this to be an expensive venture with poor return.
Very disappointed with the Buckingham Palace tour in that we initially started the incorrect tour as the guide just left us once the tickets had been dispersed to the tour members. It was left to the Palace staff to identify and then rectify the issue.
The Windsor Castle's tour guide was excellent! Very knowledgeable and courteous. However, once we were dropped outside the Buckingham Palace it was another story. We had to wait an hour before we got inside the gates. Once we got inside, our tour guide told us to sit down and wait and she disappeared. We noticed how people from other groups were handed out tickets but we not even got one. Eventually, the line started moving and we went along with the flow but uncertain whether we'll need tickets to get in. It would have been nice if the tour guide had explain procedures and at least said good bye.
Good but in hindsight if there was not several tours linked together - Lunch at Harrods which we had to return to London for - it would have been good to spend more time at Windsor as we didn't need to enter Buckingham Palace until 2:30pm.
Windsor Castle and Buckingham Palace..fantastic .10/10. Tour guide on coach..wonderful, friendly and funny and kept it together under stress day 9/10. Organisation abit haphazard and fell apart transferring our party from Windsor to Buckingham Palace...the bus waiting to take us to the latter left without us. Also the morning pick up didn't arrive for us and so we had to dash over to Victoria at extra taxi cost!! Not great. Finally it should not really be called beat the queues...as at both venues...yes you queue and queue!!! Still enjoyed the day and final word was thanks to our good humoured professional v knowledgable guide!! :-)