64 reviews of Buckingham Palace and Windsor Castle Day Trip from London
Read what other Viator.com travelers think about the Buckingham Palace and Windsor Castle Day Trip from London. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Reviewed by BRADLEY R, September 2011
We were very disappointed with the tour which turned out to be just a bus ride with some commentary. The commentary was interesting but for the price it was not worth it. The line skipping did not exist. The general public line was nonexistent and the tour line was huge so we were delayed by at least half and hour. Then when returning to Buckingham the lady with the tickets was late again cutting our time at the palace. Why didn't the 1st guide just go in and buy the tickets and hand them out before leaving. Very bad planning.
Reviewed by sarah e, August 2011
We were not impressed. We did wait in line for a very long time at Windsor Castle while others just walked up and went in. The same at Buckingham. The worst was trying to find where to get on the bus. Had we not had a cell phone we would never got to the meeting place. We were told Victoria Station where the buses pick up. There are numerous sites with buses collecting people. I had to get a person on the phone and talk us to the proper place. Very nerve racking considering we had paid alot of money and were in jeopardy of missing a bus that was nowhere to be found. We felt we were not given proper instructions especially beening from another country. Other than having the guide talk to us on the ride we were on our own. Could have easily done the whole thing ourselves.
Reviewed by Judith P, August 2011
Tour guide was worthless....did not even mention that one should see the FRONT of Buckingham Palace or how to get there. Was NOT worth the money
Reviewed by jennifer f, August 2011
You have the worse service. tour guides were great! getting to the tour, finding the tour, knowing that the tour has been subbed out, not knowing the tour's name, no phone# for the local tour company, ect. For example, I didn't know where to meet the tour. I called viator 5 times at international rates. Finally, after a 10 minute + hold time, I get a guy who tells me your not the tour and its the tour operator who knows where it is; yet, the tour operator is closed since viator's london hours are until 2am. Then he puts me on hold for 15 minutes only to tell me that there is a large office at the bus depot and it will be easy to find the tour operator. Guess what? they have no office. The Tour Operator randomly walks around. I finally spotted a small name tag on a woman and that's how i found the tour operator at victoria station after walking in circles for 30 minutes. PS Our tour was not listed on the departures board. I would never use your service ever again.
Doing what: Buckingham Palace and Windsor Castle Day Trip from London