The station is very hard to navigate and Evan Evan is a disorganised mess but once on the bus it's totally fine!!
Evelyn G Philippines
It was a good shopping experience. The hotel pick up and drop off point were surprisingly nearby the hotel we were staying at. We went twice during our trip because 1 visit was not enough time for us. The attractive brand selections in the outlet was really good, with lots of local and international named brands. We really enjoyed the shopping experience.
Seemless travel and just the right amount of time to cover all the stores.
Adventurous J Malaysia
Convenient. You don't have to worry about transportation and was given enough time to browse the endless shops at BV.
we boarded the bus at 8.45am.. and it went off at 9am at the pick up location. but didnt reach the outlet mall till 11am because it went around to pick others. :(
Peter D Australia
The village is around the Oxford area and a long way from London. In order to get there the pickup was early. Thus we got there around 10am and were picker up around 5pm. Far too long. You only need a couple of hours to look at the shops and make your selection. Next time we'll go by train in our own time.
We cannot fault the bus company or driver. Its just that the time there was too long.
the time of the pick up selected was different to what was on the confirmation. Luckily i had checked with the company 24hrs prior to pick up to then be advised that the time of pick up was not what the confirmation had due to a system glitch on Viator website. This then caused the rest of the days plans having to change as i was expecting to be on the 9am time slot and the system had 11am which meant it would be a later return time.
Overall shopping experience was great, but could have done without the drama's for the pick up time due to system glitches.
After booking the trip on Viator, we had contacted the tour operator a few days before to arrange for hotel pick-up in the morning to Victoria coach station, where the bus was supposed to depart. They had confirmed via email that the pick-up is confirmed, but on the day itself they didn't turn up! We were waiting since some 15 mins before the appointed time in the hotel lobby, and continued waiting till about 20 mins after the scheduled pick-up time.
As it was getting lateowner hotel suggested that we catch a cab to the coach station in order to make it before the bus departed. When we reached the station, we overheard another family atthe tour operator's counter complaining that they too, had been waiting at their hotel lobby for more than 30mins but no one picked them up either!
Sorry got sidetracked. Bicester Village is quite pleasant, and thought it was worth going. My husband and I each managed to get something, so it wasn't a wasted trip.
My family was disappointed, due to the traffic jam in London, the pick up time was delayed for more than half an hour, we reached the outlet almost 2pm and we have to leave the outlet at 5.45pm, the time spent at the outlets was very short.
Our visit to Bicester Village was another disastrous experience in London. We chose to visit there on 26 December because most parts of London were still closed on that day. It was so crowded that the coach driver from Evans Evan that brought us there was directed to alight the passengers at the coach car park instead of the normal drop off point near the Village Information Center. Whereas the tour agencies in other European cities would normally distribute the discount coupons either at their town offices or on the coaches, the discount coupons for Bicester Village were distributed in freezing open air of the car park without proper instructions when we arrived. There was queue in front of almost every store inside the village, some took us 45 minutes before we could even get in, and we queued for another 30 minutes or so to make payment. The prices in the stores are comparatively more expensive than other outlets in other major European cities. The price tags showed the same numbers, but they are in GBP whereas the others are in Euro.