32 reviews of London Airport Private Arrival Transfer

Driver was very nice, but they sent a car that was way to small to hold 6 people and their luggage. They tried to say it was our fault because our suitcases were too big. Called their office and they wanted to charge us for a second car even though we had prepaid. We realized afterwards we were jet-lagged and stunned that no matter what size our suitcases no more than three at most would have fit in the back of this car. The six of us eventually crammed into the car covered with luggage, unable to move for the hour trip into London. It was quite funny to look at, but actually dangerous and extremely uncomfortable. And totally unnecessary. The car that picked us up three weeks earlier was very comfortable and exactly the right size. I would guess they overbooked and just didn't have enough larger cars.