We had originally thought to just take the tube to our hotel, but since this was our first time to London, we thought we would like to see where we were going. Also after flying all night, we could use a little Sun light. Unbeknownst to us, we arrived on a tube strike day. This was a life saver! We later heard stories of people waiting over 4 hours for a cab. Our driver was waiting for us when we arrived. He was friendly, informative and navigated the traffic nightmare. If you want no hassle transportation, this is the way to go.
Although there was a slight mix up, the driver made up for it, it was very helpful and thoughtful. He engaged everyone in conversation. After a long flight from the US he was a joy.
The driver was waiting for us and took us straight to our hotel.
Chris and Dave USA
Driver was great!! Very helpful with luggage. And when I started to get in the driver's seat, as it is opposite our side, he simply said I'll let you have at it then. Great laugh for the end of a great trip as we headed back to the U.S. the next morning. Would highly recommend this service.
David Forbes and Family
It was nice having someone waiting with our name visible when we came through customs. At that time of the morning, we were the only passengers. Talk about quality service.... I'll do this again next time I'm in London.
excellent day in London!
Personal attention to detail everywhere we went with so much infomration - so interesting and we loved our guide!
Driver arrived on time, ride was good, no problems. Would recommend.
Our flight was early so our driver was not there when we arrived, so it was not his fault we had to wait. He was very friendly and helpful. I was definitely happy I did not try to figure out the subway cause that would have been a big mistake with the bags etc. Good service, friendly driver.
Long line at custom control, driver was there when I am ready to go. Shared van with 3 other people, worked out well. Driver was courteous, but strongly hinted on giving him a nice tip. Overall - a very good ride at a reasonable cost!
Excellent value. My flight had been changed twice and the service had no trouble keeping current. My driver was waiting for me at the arrivals gate and drove me directly to the flat where I was staying. We had a nice chat on the ride. Did not have to deal with carting my luggage to the high speed train, then catching the tube or a taxi from Paddington to my flat, so easy!
Our flight was delayed by a few hours so I thought we would miss our transfer and to my surprise our driver was still waiting at the airport. Perfect!
Awesome, I got in a couple hours early and was worried about having to wait at the airport, but they got me out of there very quickly!
Terrible traffic on the night we arrived due to carnival and associated road closures - our driver did his absolute best to get people to their hotels despite trying conditions - we appreciated his commitment to the job
It was such a relief to see our name on a placard after such a long flight.
The bus rep was extremely nice and very efficient. The trip into London was very comfortable and being dropped at hotel door fabulous. Will definitely book again when visiting London.
Transfer service provided by City Transfers UK was fine. Driver was waiting for us with sign even though our flight was delayed. Transfer ended up being private because no other pickups were scheduled at our time. Car was clean and driver was very friendly.
Perfect. It was early, but there was a huge line at the airport, so I am glad that we got there almost 2.5 hours early.