Found them a little difficult to find in such a big crowd
Once we called the number on our voucher they sent our pick up straight to us
It was great being picked up after our train trip.
We didn't have to think.All good ,he was ten minutes late ,or we were ten minutes early.
Driver was polite,seemed unsure how to get us to our hotel.
But was ok.
I and my wife would like to compliment the driver (Ahmed). He helped us with the baggages. As well, he provided a lot of useful information throughout the journey to our hotel, such as where to get oyster card, phone card, and shop at groceries. We are impressed by him.
I am very pleased with the service of the driver- no problem at meeting point, smooth transfer to hotel and helpful with the luggages.
We were picked up as we exited the Immigration gates at St Pancras by a very polite, well dressed man who identified himself to us by a clear, neat sign with our name on it. The vehicle was neat and clean and the drive was comfortable and safe. Unlike his French counterparts, he did not use his mobile phone or iPad while driving at stupid speeds! The only downside was the fact that, through no fault of the transfer company, it is a long walk with luggage to the parking area.
Someone was there to pick us up with a sign with our name on it.
Great way to be met on first trip to London, efficient,friendly and helpful. Would recommend this service on arrival to any city
Would have been nice if the driver would have assisted with the luggage but was waiting on us when we arrived and took us straight to our location without incident. Much easier than managing luggage through the tube.
The driver that met our party had a small vehicle even though our voucher indicated there would be eight in our party plus a wheel chair. He phoned and a large van arrived in a few minutes
Driver was not at the gate when we first got there. Showed up about 10 minutes later. Should have had time to be there. Otherwise I would recommend the service.
ARRIVAL WAS PERFECT AND WE HAD OUR DRIVERS WAITING WITH SIGNS. WE WERE ABSOLUTELY DISSAPOINTED IN THE PPARIS SIDE OF THE TRANSFER.
TRANSFER GOOD BUT DRIVER NOT FRIENDLY AND GRUMBLED ABOUT THE WEIGHT OF THE LUGGAGE.
Our driver was about 30 minutes late due to traffic and we were in line to take a taxi when he pulled up. Don't know if I would book this again.
The train trip was fine but we were not supplied enough information and did not have a clue what to do upon arrival at the terminal. Thank goodness there is a "Tourist Info" booth that was open or we would have been lost. Any instructions that were given did not give sufficient information to go to the right area. This is a very large place with many types of transportation coming and going.
Dolores H USA
It took the help of another driver to call the office for us and locate our driver. Whatever the mixup, things worked out OK. Also, driver was very pleasant.
Jon H USA
Our driver was there when we arrived. He wasn't very friendly and dropped us off a block away from our hotel. He said he couldn't take us to our hotel because of traffic. We did not use this company for our departure.
This was my first visit to London and when met by the driver he asked two obligatory questions, where are you from and are you here on business, beside a grunt when I exclaimed that I just saw a building with my surname plastered on it the driver said NOTHING. It's was only on my 3 day bus pass later when I discovered we had passed so many important monuments, I am not asking for in depth commentary but a acknowledgement of what is there. It was an awful start to my short stay here and I probably would asked for a particular type of driver.
Could not find our driver for a while! She was waiting inside and we had instructions to go outside! A few phone calls and we found her!
Had to look for our driver. Was not waiting for us in the station. But outside. Had to ask people for directions.
I was asked to verify the train number for an exact pick up time. Was told the car service would track the train to make sure we were on time and adjust if we were late. I did this. We arrived from a very long day of touring on time,driver not at the station. We had to call, arrived 40 mins late.
Driver was 15 minutes late. When I called his office the call taker made me feel I was being unreasonable, (I could have had five London cabs in the same time), the driver dropped us with our bags half a city block from the hotel. Not happy and he got the tip he deserved - none!