pickup was great waiting for us with sign great driver nice and helpfull
Driver was waiting in easy spot to locate at the airport. Very efficient way to get to the hotel. Excellent service!
Very friendly driver who gave us a wealth of useful information which made a positive difference in our stay.
Driver waited for us even though we were late because of baggage issues. As promised, Viator comes through again.
Our plane was delayed five hours and our driver was waiting for us! Very happy!
Driver was waiting when we arrived and was very helpful and courteous.
Our guide was fun , knowledgeable and agreeable. She tried to find out what we wanted to accomplish and tailored our walking tour of Madrid to our interests. We would definitely use her again.
This was a great experience. Getting somewhere you are unfamiliar with and having a friendly person waiting for you at the Airport. I strongly recommend as great service.
Driver was waiting for us with a sign and our name on it in the arrivals hall. He spoke English which helps when conversing with him about the sights of the city on the way to the hotel. As with any airport/hotel transfer service, you should confirm your flight information before you arrive in Madrid, to ensure that the transport company has your information on file and will have a driver waiting for you. Once you do, it should be smooth sailing from there. You can always take a taxi when you arrive in Madrid, however, the taxi line had approximately 60-70 people in the queue during the busy travel season. Why wait, when you can have a private driver there to take you immediately to your destination. Also, have either your paper voucher or electronic cell phone voucher handy, just in case. Our driver did not ask to see it, since we responded to the sign he held with our name and I guess he assumed we were the clients he needed to pickup at the airport he confirmed the hotel destination and number of people, so he knew he had the right customers. Would use this service again definitely.
Excellent service. Our driver was there to meet us at the arranged location and taken to Hotel - highly recommend this airport transfer.
Excellent experience. Very hassle free and stress free way to get from airport to hotel, particularly after overnight flights from states.
Our driver was there waiting for us upon arrival. He was professional in all respects drove very well and provided a nice vehicle for our transfer. Gave us some nice tips on the city. This is the way to go.
Airport pick up was excellent....plane was late but driver was very patient ....very pleased with service
Our flight was late by 30 minutes and then our luggage did not arrive with our flight. I actually thought we would have to re arrange another time for a pick up. After having traveled over 12 hours, you can imagine our delight that our driver was still there at the airport waiting patiently for us. Thank you Viator for taking care of our family and making the transition to our hotel, so smooth. It made us feel like we had a friend waiting for us .Our driver's name was Ali .
Driver was there waiting for us when we arrived and got us to our hotel very quickly. It was super easy and since we came in so late, 23:00, it was perfect for us.
great to see your name after having a tough time on BA and Heathrow security
Good driver who got us to our hotel without a problem.
Excellent! The driver was there waiting on us when we arrived. He was very nice and told us about many things on the way to our hotel.