It was a first class treatment. The only issue was that we arrived very early in the morning and the driver wasnt there. So we had to find him. The sensation of being in a foreign country at 6am without knowing where or what to go or to do wasnt pleasant. Thankfully it was like 5 minutes until the driver showed up with my name on a sign. He apologized and we sure understood because at that time usually Spaniards are just returning from the night before party...
It is great when you arrive in an unfamiliar city and find someone waiting for you. This is an extra comfort, but for us, well worth it. Excellent driver.
What can I say....... a film star arrival ! Swanky , tinted glass, reclining leather seats, flash Mercedes and a lovely lovely driver. Easily well worth the money !!!!
Noel P Australia
Picked up on time from the airport and delivered directly to our hotel.
Denise L Canada
We used this airport transfer in Barcelona, and were very pleased and so we used it again in Madrid and received the same excellent service. It was so nice to just get off the plane and into a waiting car! Driver was ready and waiting for us at the arrivals, told us interesting things about Madrid. We were treated very well. Great service.
Frances R USA
This guy was great! Our flight was delayed by 5 hours. I called ahead to the travel contact and was told they would try and contact our driver but could not be sure. Luckily our driver kept checking the flights and when we arrived 5 hours late, he was right there waiting for us. He even told us useful information about Madrid on our way to the hotel.
Reba A USA
Wonderfully prompt and courteous service. The driver spoke perfect English, having lived in Australia, so he acted as my first tour guide, pointing out sites as we drove to the hotel. A wonderful way to begin my trip!
Niomi M USA
My flight was 4 hours late and my driver was there when I landed waiting for me. The ride was lovely and he helped me with my luggage.
Bit of trouble finding place in airport where driver was waiting. Other than that car service was fine
Our driver was promptly meeting us when we arrived thru the airport. I had read about the traffic snarls in Madrid, however since we were there so early on a Saturday morning, the traffic was quite light.
Meeting and collection very good; very good vehicle and driver. Good value
The driver wasn't there to pick us up upon arrival because he had received incorrect flight info from dispatch. We called the local number and they tracked him down and sent him over to us, but by then we had been waiting for well over an hour. The driver was GREAT! and he redeemed our faith in Viator. He was helpful, personable, and gave us a lot of good advice for our first trip to Madrid.Without this wonderful guy the rating would have been a 2-Star.
Driver and car were excellent. Driver was courteous and very helpful with tips and information as we drove to our hotel.
On the down side: our bags arrived late (on the next flight) so we had to pay a late charge (driver had to wait over 1 hour). We also had to upgrade to a larger vehicle due to number of bags (was really unnecessary as the normal car would take our bags just fine). All this about doubled the price of our transportation. Although less convenient, I will probably take a regular taxi next time on arrival. Will use a transfer service on departure for convenience, however, since we have more control on being ready to leave than we did on our arrival.
Brian B USA
Driver was waiting even though our flight was 30 minutes late. It was great to see our name as we exited the baggage pickup. Spoke little English but that was fine. He took us directly to our hotel and we were relieved not to have to navigate taxis and directions, etc.
Frank H USA
The driver was there as advertised with the sign displaying our name. The driver was courteous and the van large enough to accommodate the five of us and our luggage. Although the hotel is not far from the airport the service is well worth the price.
Couldn't find the driver for 20 minutes.. Intructions on the voucher are about 2 years old. Landmarks to find the driver haven't existed for 2 years and the driver was hidden behind a huge column, not out in the open where we came out of customs.. Was very frustrating asking for a place to meet someone that doesn't exist. Once we found him, he was courteous and helpful