Driver was friendly and polite. We had a little problem trying to find him at the airport because we were unfamiliar with the area.
El senor Yura arrived on time for this pick up. He was very professional looking and his behavior was very courteous and professional too. The service car was impeccable and his driving made me feel safe.
Patricia W USA
Make sure you confirm time the day before. The point of contact travel agent had us down for a pm pick up when we had an am pick up. Thank God we called. Well actually we had the concierge call because the agency reps only spoke spanish. Our hotel had a line of taxis out front so you may want to check first before booking this one.
We spent ages to find the office for the taxi departure. Staff were OK but not very organised. We had to wait 20 minutes for our taxi to arrive and we shared it with 2 other bookings. We were last to be dropped off. Not a brilliant service overall
John S USA
No surprises once we got in the car. Was asked to reconfirm. When I did I asked for a 10:30 pickup. At first the rep said no but, after cosulting someone, said OK. However, the driver did not get there at 10:30 but 10:50 the original pick up time. Was I told OK for 10:30 to get me off the phone?
The driver was late. He parked a block away from the hotel so we had to walk. Taxis pulled up to the hotel entrance for their customers.
while we have used via toe in many cities around the world, madrid was the only one we were unhappy with. although he was there when we came out of the airport he drove way way too fast. it was hair raising. even my 19 year old son said "doesn't he know we want to get to the hotel not end up dead!"
Leslie P United Kingdom
This was a b'day surprise for my wife. Supposed to have transfer by Mercedes, dirty mini bus was used, driver didn't even attempt to talk to us.
FRANCISCO A Philippines
The departure pickup was ahead of time, and the driver was helpful and polite, but he did not speak English as promised. The price was almost three times as much as I paid for the airport-to-hotel transfer I got at Madrid airport.
Paula M USA
The only positive thing about the airport departure transfer is that the car arrived to pick us up on time which allowed us to not worry about the availability of a taxi on a major holiday. The driver just sat in the car at the curb and we had to haul our luggage from the lobby out to the street. I would have expected this with a taxi, but not with private car transfer. The car was dirty and smelly much more so than any of the many taxis we used during our stay. We arrived at the airport in record time, but not without experiencing one of the fastest and scariest rides of our lives.