Read what other Viator.com travelers think about the Madrid City Tour and Santiago Bernabeu Stadium. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
The Bernabeu was a bit of a shambles. Need to queue to exchange voucher for ticket. Long disorganised queue ....when reaching ticket office were informed that only part of the tour was open. This is more a criticism of the organisation at the Bernabeu. However there seems no advantage in prebooking the tour ...may as well go on your own.
Rest of the tour was informative. However I would possibly try the open bus tour next time.
The tour was a good introduction to Madrid, and helped us get our bearings for the remainder of our stay. Our guide was knowledgeable and friendly, and we felt we learned just enough about some key places/areas in Madrid. Our guide was also very helpful to us as we exited for the Bernabeu tour - we were the only two who took that tour, and she helped us with where to go, and how to get back to the hotel. We adored the Bernabeu stadium tour, and are so glad we did that. My only surprise was that we were left on our own to get back. I had not seen anything in our confirmation or in the tour details that said that we would have to get our own transportation back, so my suggestion would be to make that more clear for future customers.
The company did not take us to the Hard Rock Cafe and whoever went to the Real Madrid stadium seem to have lost part of the tour .... A bit disapointing ....
Bit disappointed that the Santiago Bernabeu Stadium tour was self guided and the "where to next" was not at all clear when you begin.
I didn't enjoy this tour as much as I expected. Some of the guests on the tour bus kept talking making it difficult to hear the live tour guide. Some people also wandered away when the bus stopped for photo taking and it annoyed me that we were hanging around looking for them. A recorded tour guide with ear plugs and making it a hop-on-hop-off tour would improve the experience. The stadium tour though was excellent!
Trip began 15 minutes late due to an irrate traveler. It ended early, and we had a great tour, but it was awfully quick for the price we paid. Nice sights. We went to the Santiago Bernabeu Stadium as part of the package. Great tour, but it was a self tour. When done, we were left there without much direction as to where to catch the bus. Beautiful city.
The tour was good considering we had a very short stay.......got an overall view. The tour stopped with a drop off to the stadium but there was no guided tour as expected....
Tour before hand was not as I expected it to be, rode around the city on a coach with only 1 stop at Hard Rock cafe before we got off at Bernabau. As a football fan this tour was amazing and the only reason I booked. You can however make your own way there and pay to get in which would be cheaper.
This tour was a bit of a disaster. The roads around Madrid were closed due to a bicycle race and we could not get to many of the attractions. They offered a walking tour from one point but it was not the same.
I loved visiting the stadium, however, it should have been clearer in the itinerary that in the middle of the 3 hr tour only those that paid to tour the stadium were being dropped off at the stadium to do the tour alone. Of a group of about 20 people, i was let off across the street from the stadium by myself--didn't even get the full 3 hour tour of the city!
Bernabeu stadium part of the trip was excellent and value for money however it is advisable to use an open top bus tour for madrid as you can see very little from the coach.
The tour leader was unaware that we were supposed to end at the Bernabeu Stadium so we made our own way there the next day with a voucher that gained us free access. The tour was generally rather disappointing ending with a free drink at Planet Hollywood, not very Spanish!
The trip said English speaking guide.. unfortunately the guide also spoke spainsh and italian so felt she was talking that 90% of the time instead of english.
Upon booking this trip Viator asked us to get in touch with the local tour company in Madrid. It was an unpleasant experience locating the tour company as its address and Tel No was missing in the communication received by us. It was with considerable difficulty we could reach them. Upon arrival, sales people found our presence most unwelcome. We were asked to stand outside in the sun as their counters were crowded. The tour itself was haphazard. We were not shown many sights of the city where we went on our own the next day. It is a waste of time and money. The Bernabeu Stadium was fantastic. The tour left us there so we were on our own.
Note from Viator: Thank you for your feedback. For any future tours booked, please be sure you refer to the voucher that is emailed to you for each tour. The voucher contains the address and telephone number for the local tour operator, as well as other important information about reconfirming your tour, or directions and pick-up times. We are sorry to hear you had an unfavorable experience with portions of your tour, but hope you were still able to enjoy the remainder of your stay.
Initially we enjoyed the tour, but the fact that we were dropped off at the stadium was never made clear to us and we were left to fend for ourselves in a strange city. I found that indefensible!
We had a knowledgeable tour guide but I am sure we missed a lot of information as we were part of a Spanish-English language tour group. Our guide was translating both languages and some sights were missed while she was translating for the other language. Best to get an all English tour if possible. The stadium tour is done on your own. The tour guide told us to just enter thru a gate using the vouchers provided. We were not informed that we had to get tickets (about 100-125 people in line). Good thing I decided to check at the counter and showed our vouchers so we were instantly given tickets. Prior to checking at the counter, I tried calling the local tour operator and they weren't helpful at all. I asked how come the guide told us to just enter thru a particular gate but was told to get tickets instead. Lady who took my call just kept saying she didn't know and that I should just ask at the counter.
Would not really recommend this combined tour definately better to book the hop on hop of bus and the bernabeu stadium tickets separatly as we found out that on board the bus it never dropped us of at any of the citys's attractions just to the Hard Rock Cafe for a free soda could do without this was dissapointed all in all but we did enjoy the Bernabeu stadium
The city tour was average but we did it on our first day there which was quite good as you get an idea of where everything is and what you want to go back and see again. The stadium tour was good, fun if you like football.
The the city tour was a little boring, but I enjoyed the Real Madrid stadium tour, which was on my own actually.
The tour of the stadium was brilliant but I don't think we went on the correct tour before hand. We seem to have been lumped in with a different tour group. We didn't get to visit the Hard Rock, instead we stopped at an expensive gift shop. Once we were dropped off at the stadium we had entry to everything, the museum, trophy rooms, we went pitch side and into the dressing rooms. Well worth it.
Arrived at 9.15 am for the tour to be told it did not go until the afternoon. We had confirmation and an information leaflet that stated 9.15 am. No guide for the tour. Did not see all of the stadium. Overall disappointing and not impressed with the organisation.