Read what other Viator.com travelers think about the Madrid City Tour and Santiago Bernabeu Stadium. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
The Bernabeu was a bit of a shambles. Need to queue to exchange voucher for ticket. Long disorganised queue ....when reaching ticket office were informed that only part of the tour was open. This is more a criticism of the organisation at the Bernabeu. However there seems no advantage in prebooking the tour ...may as well go on your own.
Rest of the tour was informative. However I would possibly try the open bus tour next time.
The tour was a good introduction to Madrid, and helped us get our bearings for the remainder of our stay. Our guide was knowledgeable and friendly, and we felt we learned just enough about some key places/areas in Madrid. Our guide was also very helpful to us as we exited for the Bernabeu tour - we were the only two who took that tour, and she helped us with where to go, and how to get back to the hotel. We adored the Bernabeu stadium tour, and are so glad we did that. My only surprise was that we were left on our own to get back. I had not seen anything in our confirmation or in the tour details that said that we would have to get our own transportation back, so my suggestion would be to make that more clear for future customers.
The company did not take us to the Hard Rock Cafe and whoever went to the Real Madrid stadium seem to have lost part of the tour .... A bit disapointing ....
Bit disappointed that the Santiago Bernabeu Stadium tour was self guided and the "where to next" was not at all clear when you begin.
I didn't enjoy this tour as much as I expected. Some of the guests on the tour bus kept talking making it difficult to hear the live tour guide. Some people also wandered away when the bus stopped for photo taking and it annoyed me that we were hanging around looking for them. A recorded tour guide with ear plugs and making it a hop-on-hop-off tour would improve the experience. The stadium tour though was excellent!
Trip began 15 minutes late due to an irrate traveler. It ended early, and we had a great tour, but it was awfully quick for the price we paid. Nice sights. We went to the Santiago Bernabeu Stadium as part of the package. Great tour, but it was a self tour. When done, we were left there without much direction as to where to catch the bus. Beautiful city.
The tour was good considering we had a very short stay.......got an overall view. The tour stopped with a drop off to the stadium but there was no guided tour as expected....
Tour before hand was not as I expected it to be, rode around the city on a coach with only 1 stop at Hard Rock cafe before we got off at Bernabau. As a football fan this tour was amazing and the only reason I booked. You can however make your own way there and pay to get in which would be cheaper.
This tour was a bit of a disaster. The roads around Madrid were closed due to a bicycle race and we could not get to many of the attractions. They offered a walking tour from one point but it was not the same.
I loved visiting the stadium, however, it should have been clearer in the itinerary that in the middle of the 3 hr tour only those that paid to tour the stadium were being dropped off at the stadium to do the tour alone. Of a group of about 20 people, i was let off across the street from the stadium by myself--didn't even get the full 3 hour tour of the city!