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Brendan C

2 star rating: It was OK, but could have been better
August 2007

If you're in Madrid for a while and want to get the feel of what is in the city, then I would recommend that you do this on the first or second day. It was very relaxing, and I found that the older crowd enjoyed it a lot.

Csaba J Hungary

2 star rating: It was OK, but could have been better
June 2007

The windshield of the bus was dirty, so it was hard to make good pictures. It was sightseeing for the memory not for the eyes, but for a start in Madrid it is OK.

Peter R

1 star rating: I do not recommend this
February 2016

You need to update your website as the joining instructions on the voucher were unclear and the website says:-

Start your discovery of the city by choosing to depart at either 9am or 3pm, then meet up with your guide at the Plaza de España in central Madrid to board your bus and start your excursion

The bus now goes from the underground carpark at the Royal Palace. We ended up missing the 9am tour as we were at the wrong place and had to re-book for the 3pm tour.

Jane M K

1 star rating: I do not recommend this
April 2015

Tried to reschedule after airline mechanical problems resulted in a 12 hour delay. Called US Viator to notify about problem. Told to call vendor on arrival. Vendor said, Talk to Viator then hung up. Viator International had us on hold for 5 minutes and then disconnected, TWICE. We ended up using a Hop-on-Hop-off bus tour instead.

Leanne W

1 star rating: I do not recommend this
February 2015

I couldn't find this place to take the tour and by the time I did eventually get there it was too late. Very Disappointing.


1 star rating: I do not recommend this
August 2014

We went on the 9:00 am tour on July 28, 2014. The tour guide, a middle aged woman with short dark hair and glasses was the rudest person I think I have ever encountered in my life. She was abrupt with guests and very brusque and irritated throughout the tour. She yelled at the driver and make an extremely rude comment about him over the PA system on the bus. The driver remained calm and professional throughout his ordeal with this woman. She made me feel unsafe as she yelled at the driver to go, go, go in Spanish and if a vehicle got in front of the bus and the driver had to slow down, she would slap the partition in front of her and yell something in Spanish. Back at the office, I spoke with a young man who seemed to know exactly what I was talking about with regard to this tour guide. However, when I asked to speak with a manager, a very nonchalant woman came over and had me fill in a form with my complaint about this guide and then told me I had to take the form to a government office downtown. I said this was not good enough and I wanted to know what the tour operator was going to do about my complaint. She said they would wait until they heard from the government office. We loved Madrid but this experience has created a less than savoury memory of our time there and this tour did not live up to all of the other experiences we have enjoyed over the years dealing with Viator. If this had been our only encounter with Viator, we would not use Viator again. We had come to depend on Viator for excellence.


1 star rating: I do not recommend this
January 2014

Waste of time to stop at Hard Rock Cafe. Tour seemed to be shortened as people could not stick to allotted free time.

World Traveller

1 star rating: I do not recommend this
September 2012

Our guide was boring. We only drive around the city. Not one single stop to get out to take pictures. It is impossible to get a good look of the sites and buildings from the bus window. It was a total waste of time.

Becky T

1 star rating: I do not recommend this
June 2012

The travel agency are some of the rudest people. The email is confusing. It should have the details of the tour in the email and not on the voucher. Overall, I do not recommend doing anything with this travel company.


1 star rating: I do not recommend this
November 2011

Terrible! So not worth ti. The tour guide could hardly speak english and had no good information.


1 star rating: I do not recommend this
September 2011

The ENGLISH tour I signed up for was delivered in Spanish and then English. By the time the guide translated stuff into English, we already passed the sites.

Michael C

1 star rating: I do not recommend this
June 2011

I would not advise taking this tour. Of the 3 tours we scheduled this was the worst. The tour guide was monatone with poor english. After one hour, the back half of the bus was sleeping, and at the "break" at hard rock cafe, she let everyone know that if we didn't want to rejoin the tour for the last half it was perfectly fine.

Elaine K P

1 star rating: I do not recommend this
October 2010

basic tour, nothing special. tour guide seemed uninterested in her job.

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Tour code: 2140JTEMA04


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