Csaba J Hungary
The windshield of the bus was dirty, so it was hard to make good pictures. It was sightseeing for the memory not for the eyes, but for a start in Madrid it is OK.
Tried to reschedule after airline mechanical problems resulted in a 12 hour delay. Called US Viator to notify about problem. Told to call vendor on arrival. Vendor said, Talk to Viator then hung up. Viator International had us on hold for 5 minutes and then disconnected, TWICE. We ended up using a Hop-on-Hop-off bus tour instead.
I couldn't find this place to take the tour and by the time I did eventually get there it was too late. Very Disappointing.
We went on the 9:00 am tour on July 28, 2014. The tour guide, a middle aged woman with short dark hair and glasses was the rudest person I think I have ever encountered in my life. She was abrupt with guests and very brusque and irritated throughout the tour. She yelled at the driver and make an extremely rude comment about him over the PA system on the bus. The driver remained calm and professional throughout his ordeal with this woman. She made me feel unsafe as she yelled at the driver to go, go, go in Spanish and if a vehicle got in front of the bus and the driver had to slow down, she would slap the partition in front of her and yell something in Spanish. Back at the office, I spoke with a young man who seemed to know exactly what I was talking about with regard to this tour guide. However, when I asked to speak with a manager, a very nonchalant woman came over and had me fill in a form with my complaint about this guide and then told me I had to take the form to a government office downtown. I said this was not good enough and I wanted to know what the tour operator was going to do about my complaint. She said they would wait until they heard from the government office. We loved Madrid but this experience has created a less than savoury memory of our time there and this tour did not live up to all of the other experiences we have enjoyed over the years dealing with Viator. If this had been our only encounter with Viator, we would not use Viator again. We had come to depend on Viator for excellence.
Waste of time to stop at Hard Rock Cafe. Tour seemed to be shortened as people could not stick to allotted free time.
Our guide was boring. We only drive around the city. Not one single stop to get out to take pictures. It is impossible to get a good look of the sites and buildings from the bus window. It was a total waste of time.
The travel agency are some of the rudest people. The email is confusing. It should have the details of the tour in the email and not on the voucher. Overall, I do not recommend doing anything with this travel company.
Terrible! So not worth ti. The tour guide could hardly speak english and had no good information.
The ENGLISH tour I signed up for was delivered in Spanish and then English. By the time the guide translated stuff into English, we already passed the sites.
I would not advise taking this tour. Of the 3 tours we scheduled this was the worst. The tour guide was monatone with poor english. After one hour, the back half of the bus was sleeping, and at the "break" at hard rock cafe, she let everyone know that if we didn't want to rejoin the tour for the last half it was perfectly fine.
basic tour, nothing special. tour guide seemed uninterested in her job.