Read what other Viator.com travelers think about the 5-Day Morocco Tour from Malaga: Casablanca, Marrakech, Meknes, Fez and Rabat. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
We enjoyed our trip to Morocco. There were a lot of places to see. The people were friendly. The weather was nice. Our tour guide was very nice and helpful. He answered all our questions.
This was a great tour, which could be significantly improved by providing Moroccian food options on the included meals, rather than very poor western style food (our first lunch in Morocco - extremely disappointing!)
Excellent tour - all the sights and sounds of Morocco. Only complaint is Hotel Sofia in Fez was really appalling, not even 1 star standard and in terrible location.
The 5 day tours does require quite a bit of travel to cover the mileage, but there were a couple of days we went 8 hours before we had a meal break. Maybe a heads up would be good so people can prepare by bringing snacks. We didn't know there would be no meal break until 3 o'clock on the first day, and we were the first to be picked up at 7 am. The hotel's restaurant (AC Marriott) didn't open until 7:30, so we didn't eat for some time. If either of us were diabetic, this would have been problematic. We also had some difficulty understanding our guide due to the bus audio system and not knowing when our guide switched to English. Maybe if he announced the language before starting, we'd have recognized when he'd start. Despite, these mild complaints, we did enjoy the tour.
The overall experience of being in Morocco was amazing! However, i am sorry to say that the tour left a lot to be desired, primarily due to the fact that it was conducted in Spanish (when I signed up for an English tour :(. Of the 29 of us on the tour, 24 were native Spanish speakers. The 5 of us wishing to have detailed commentary, or even explanations of our agenda in English, were very much "in the dark" throughout the tour. The tour guide spoke poor English and would throw in half of a complete thought or phrase in English every several minutes after his Spanish commentary. This is an extremely critical point to review with the tour operator before signing up other English-speaking clientele for this tour.
I have traveled extensively and got the basics in Spanish, fortunately. The other really off-putting experience was in Marrakech where we spent a full 2 hours listening to a sales pitch in a pharmacy, observing our guide receiving his "kickback" following the group's purchases. Time wasted and offensive...I was also very disappointed by the transfer assistant who picked us up at the hotel, did not announce her name, nor the plan for the morning until nearly 2 hours into the trip toward the port and multiple hotel pickups later. Strange!
All that said, the local guides and the optional shows made the trip worthwhile. We all agreed that the amount of moving around was excessive, so perhaps reducing the trip to Marrakech, Fes and Casblanca would be a more manageable, pleasant flow.
Despite my constructive commentary, I would consider future bookings through Viator due to the ease of the process. I would only ask that you provide more historic knowledge to your team so that they may fully educate customers on the reality of what each tour offers, rather than simply the high-level points that can be found online.
They could make this tour much better with some small changes. I felt like we spent a lot of time traveling and missed the essence. For example, we spent only about hour or so in Casablanca. We were taken to the outside of a really spectacular mosque, but there was no time to go inside. Then we had a short stroll along the beach area. In Marrakesh, we had a local guide who was useless. We were taken to the souk but he guided us to a shop selling creams, perfumes, spices etc, and we spent over an hour there. No time to see/shop for anything else. The worst was Fez. The local guide was knowledgeable. But, in addition to walking through the medieval city all we did was visit 4 overpriced stores. It would have been so nice to have some free time to shop at stores of our own choosing. It looks like the guides make money from commissions from certain stores, so that is where they ensure you spend your time. And the meals at the restaurants left a lot to be desired. Spaghetti and the same soup. No choice at all, and no Moroccan food.
Local tour operator is not doing the right thing. The bus was full to capacity and this is not good for five hr coach trips.. I preferred to sit at the back of the bus because more space, but the heat from the engines was enormous. More than ten degrees higher than the rest of the bus, and could not hear audio system. Guide spoke more in Spanish than English, because he was better at that language. The hotel in Casablanca was awful. They did get better in marrakech and fez. I paid three star and apparently the last two hotels were better than the four star ones. The evening show in Marrakech was awesome. Expensive but much better than expected. Even the food was good and wine and beer included.
Overall i had a great time, but a lot of our group were seriously disappointed. I knew i had pd budget and didnt have high expectations. Glad i did it. Noddy
Tour started very badly! We called the tour operator 2 days before to confirm passport details and check that we would be picked up from our hotel, BUT, we were left stranded, waiting outside the hotel for over an hour the first morning. After 30 mins our hotel staff dialled the emergency no. for our trip, but there was no answer and the office was closed. After calling the other hotel, he was able to contact the driver who said the group had almost arrived at the port where we were meant to catch a ferry. Later, the tour guide said that we were on the list to be picked up with the others, and as we didn't show, they left without us. This caused much stress and anxiety- a bad impression before the tour even started. I cannot believe that the details of our hotel were not correct after I specifically asked for an English speaking member of staff at the tour office, reinforcing the fact that we were staying at our hotel specifically for the tour. She assured me this was all correct. When, on the day, we were not present at the other hotel, would the staff not have made a call to check on us?? They could have called the main number, our phone number, or our hotel, but NOT EVEN ONE call was made! This gives us both a total lack of credibility in the tour office. The same happened at the end oft the trip too! Very little English commentary was made between the guides on the tour and the 4 of us, English speaking tour members. As most of the group were Spanish speaking, most of the information and commentaries were mainly in Spanish with not as much English, and we were left wondering. The tour itself involved much time on the road, and the hotels were not 3 star standard, as claimed. The food at dinner was good, but always disorganised and late at night eg 9pm. Breakfast was not good, always the same and very limited. We were left very disappointed.