Booking was easy but it was difficult to speak to anyone in Australia to clarify our trip prior to arriving in Melbourne.
On the day for our journey it was a little frustrating trying to get staff to confirm a return time from Williamson all the passengers had been told different times.
Then standing and waiting on the dock for an extra 20mins in the sun (not Viators fault) was very unfortunate for many elderly people waiting with us on Anzac day.
I was also disappointed the phone number provided on the ticket was not available for us to speak to anyone on the day, not even a recorded message to say no-one was available to take my call.
However the staff were informed and friendly.We would use your service again.
Lesley R United Kingdom
A little bit of disorganisation meant we had to change boats but the trip was OK.
Linda E Australia
The timetable on the site is no longer operational and the information concerning the route followed is unclear. We enjoyed the trip but had to make two visits to sort out a suitable time for the round trip. It was fine because we live locally but it would be very inconvenient if you did not.
A little disappointing, Delays in Boarding at Williamstown, due to a safety officer checking the vessel. Not much to see and do in Williamstown, and No information at all on the return trip regarding the scenery we passed.
boat was 20 minutes late,took an hour and 20 mins to get to Williamstown so didn't even have time to go and have a coffee.dissappointing
All was good, apart from arriving at the warf at 12:15 to get the listed 12:30 boat to williamstown for lunch and then to be told that there was a private booking and the next boat was at 1:30. All this with an hour trip there only really left us 1/2 an hour for lunch. Very very disappointing.
I was very disappointed with the trip. When we arrived to get on board we were told that the latest boat back from Williamstown would be 1.30pm instead of 3.30pm because of the hot weather. It was a very hot day[over 40 degrees] and the water cooler on board was soon empty. The cafe that the crew suggested for lunch was second rate. We had to wait 20 minutes in the extreme heat for the boat to turn up for the return journey and again the water cooler was soon empty. As it was a birthday gift for an English relative I was not impressed at all. Elizabeth R
We turned up for the 11.30am boat, which we had checked was running both on the web site and by telephone, only to be told sorry it is not running today come back at 12.30pm. Just what you need with two young children in tow! When the boat did arrive it was a very tired looking affar, the toilets did not work as one example. Not impressed
Williamstown pretty one dimensional location compared to other locations in and around Melbourne. Wouldn't recommend it to anyone.
smooth sailing good friendly dude at helm. Boat in poorshape Leaking from ceiling above seat next to me! looked patched up with celotape and paper. Poor.But no major dramas.thanks.
The times shown for ferry arrivals and departures were very restricted compared to what was shown on-line. The ferry was aged and had damage to rails etc. Seating in the cabin consisted of plastic chairs, uncomfortable for an hour trip. The young man at the departure berth was rude. I would choose another service provider next time.
Sound system made some of the commentary hard to hear. Facilities on boat, e.g. refreshments were also sub-standard - kids of 3-5 generally don't like tea or coffee, which was all that was available.
had a great day. the trip over very good. onthe way back we saw a big ship being turned around by tug boats.
Tertia R United Kingdom
The pilot of the vessel was having a running discussion with the other pilot and conducting trading his personal share portfolio whilst ferrying us back to the mainland. The pilot who ferried us out tried to point out the highlights to us, but kept being interrupted by the "trader" and didn't finish his sentences.
Hezron K Australia
The driver's information was very good, but the boats are small and old. We asked ourselves first are we going on these, are they safe, etc.
Boat broke down. Crew did not keep passengers informed enough. One lady was very frightened and should have been re-assured. Other boat towed us out of way of oil tanker and then left us. Crew did not call for another boat to come to take us on which to my mind was the logical thing to do since we we were right next to Spotswood jetty. Passengers who requested it were put off there but it was no good to us as we would then have had to make our way back to Southgate. The crew did not have the basic tools required to fix the problem.All very unprofessional and made all passengers very late back to Southgate. A toilet break at Williamstown would have been good but not offered. Accent of Tour guide hard to understand so missed some of the points of interest and audio not loud enough. All in all a disaster and unhappy memory for my English brother to take back to U.K.
I purchased tickets online 2 hours before a scheduled departure however when we presented to the ticket office we were told all cruises to Williamstown were not running that day due to boats being used for Derby Day racing functions. Very disappointing, and ruined our plans for the day.
It could have been so fantastic, but it was dreadful ! We were a party of 4 adults two small children and a baby. From Flinders Street Station it was difficult to get down to the boat jetty because of major construction work between the bridge and the jetty, and we had a bad experience with a contractor's trucks arriving to deliver materials, which was scary.The boat is difficult to get on and off, especially with children, baby and pram. some of us got off at The Science museum. The jetty, pathways, surroundings, and no toilet, were sobering. Is this really our destination??!! On the return trip, we apparenntly couldn't get the boat under the King Street bridge, Communication of this was poor, especially to those of us outside on the deck, (It happened by word of mouth!)
We learned that another boat was being sent to take us the rest of the way to the Arts Centre precinct. Most, if not all, of the stranded passengers opted to walk. We walked to Flinders Street and caught a tram to the station and then caught our train back to Camberwell.All of this in the rain !! It was actually a nightmare! Our interstate and overseas visitors were not impressed and we were embarrassed. definitely not recommended !!
Lauren B Australia
The picture of the boat they advertise with is very different to the one you actually get. We were on a very old, smelly, wet ferry. The people we were getting the ferry with were actually shocked at the condition of the ferry. Being from Melbourne, I was embarrassed that this is what tourists see of our city. Due to the numbers, they weren't running all the ferries. While I understand this can sometimes happen, the customer service we were given was disgusting. I have never seen such an appalling way to treat customers. To top it off, they didn't drop us in the correct return point resulting in us having to walk and extra 2 kilometers to get back to where we started. I would not recommend this tour company to anyone.