Driver was on time and got as to the airport quickly. Nothing to complain.
Friendly, helpful, reassuring and quickly adapted to unexpected change, Would recommend to friends.
My partner and I - and our little nine-month-old - flew home to New Zealand in April. We'd been living in Melbourne for the past two years, but were coming home for three months.
Unfortunately, we slept through our alarms it was a very early check-in. I woke five minutes before the shuttle was due. I lugged three suitcases, three carry-on bags and the pushchair downstairs and then bade farewell to my partner and son. I stayed behind to tidy up our house we were moving out you see: we'd planned to get up two hours earlier.
Anyway... long story short. It was a very stressful time and the driver an Ethiopian or Somalian gentleman was so kind to my partner and son. When they got in in to Melbourne airport, he raced off and found a trolley and helped her with all those bags. Again, six bags and a pushchair. Bloody decent of him.
This review barely hints at the full stressfulness of the experience. After the disastrous start, we needed everything to go our way - and heaps of help - if we were to make the plane.
Fortunately, we lucked upon the Melbourne's star shuttle driver. Great guy.
If someone can pass on our appreciation, we'd be most thankful.
very reliable and friendly, competent and helpful! great service!
Pick up from airport to hotel no problems also back to air port will use again thankyou
Even though the driver was given the wrong hotel, he found us and we were on our way. Great Service.
Excellent service - hostess waiting and friendly - nice to have someone there when you come thru customs! She even escorted us to the departure point. That was my only gripe - that it wasn't as close as I expected and I would have taken a trundler for my luggage if I had realised this.
We changed our flight arrival time and forgot to tell the shuttle company! They were gracious and helpful and luckily were at the airport meeting other passengers so included us on the pick up so we didn't have to wait an extra hour. Thank you!
Easy to find lady waiting with placard at airport. Was greeted with lots of smiles and taken to the bus to be transported to Hotel. Was a very efficient and reliable service, and would definitely use again when I come back to Melbourne and recommend to other people.
Very efficient - picked up from the hotel lobby and dropped off 20 yards from the airport check in. Timed to perfection - Thank you
The driver was actually early and waited for me so it was nice to have a wonderful service. The driver did a wonderful job pointing out local highlights on the way back to the airport so it was nice to have that commentary
Came right on time and got to the airport with plenty of time to spare.
Pick up from Hotel right on time, friendly kiwi driver. Will used this service again.
We were 10 minutes earlier than the stated time but the driver was already waiting at the pick up point when we arrived. A very friendly driver!
Our van was waiting for us when we left the hotel. He said he got there early. We appreciated that, because we didn't want to be late for our flight. We were the only passengers to the airport, so we went directly there, and arrived in plenty of time. The driver was friendly and polite. We would recommend this shuttle service.