Read what other Viator.com travelers think about the Mexico City Airport Round Trip Transfers. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
The airport transfers service was great. The only detail I would suggest improving is that the driver should pick you up at the terminal you arrive. We had to transfer from terminal 2 to terminal 1 in an airport shuttle with an extra cost. Besides that, the driver was on time and drove us quickly to our destinations.
After some problems to find the driver when I arrived in Mexico City - he waited in Terminal 1 where I arrived but I went to Terminal 2 following the instructions I had got in advance. To find each other took nearly an hour and forced me to contact the local operator. When we finally found each other everything went well. On the way the back I was picked up just on time and everything went very well.
The round trip transfer from airport to hotel worked just fine--I would book thru Viator again-your agents most helpful and polite
Airport pick up is from different terminal so additional information should be given about the transfer bus between terminals or pick up should be arranged to meet all flights.However transfer itself was comfortable.
Great service. First time pickup place is not very clear. Next time I know and definitely use the service again.
Our pick up at the airport was on time as well as pick up at the hotel on our way back. However, when we arrived, we were not picked up at the terminal of our arrival, but were instructed to go to the other terminal. The train was not in service that day, and we didn't know where to go. Thankfully, I speak Spanish and was able to find out where the shuttle bus is, which took us to the other terminal. With lots of luggage, that was really a hassle. Other than that, very smooth and timely operation.
Ok as trasnfers go, especially in Mexico City traffic.
Very bad experience on arrival. The information for finding the rep AND the actual rep, were all for the wrong terminal even though they had my flight details. Quite a lot of unecessary hassle and delay!
The actual transfer was fine- although I had problems trying to get in touch with the supplier to find out my pick up time. Their phones were down so it cost me £30 in phone calls- more than the return transfer cost!
Flight arrived after midnight in Terminal 2. Had to take a bus to terminal 1, look for exit # 8, and wait for 30 mins. As nobody showed up, I ended up taking a taxi to the hotel. Days later I called to complain and they offered to reimburse my taxi fare if I had saved the receipt, which I thankfully did. Ride back to the airport was uneventful. Driver was on-time and courteous.
it was so unfortunate that i didn't know that the airport transfers were only appropriate for 4 or 5 star hoels in mexico. i had to arrange my own transfer back to the airport.Still thankful that I was met at the airport. i hope you will specify the limitations next time to avoid same mistakes especially for me who went to mexico on my own.