Read what other Viator.com travelers think about the Mexico City Airport Round Trip Transfers. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
Our pick up at the airport was on time as well as pick up at the hotel on our way back. However, when we arrived, we were not picked up at the terminal of our arrival, but were instructed to go to the other terminal. The train was not in service that day, and we didn't know where to go. Thankfully, I speak Spanish and was able to find out where the shuttle bus is, which took us to the other terminal. With lots of luggage, that was really a hassle. Other than that, very smooth and timely operation.
Ok as trasnfers go, especially in Mexico City traffic.
Very bad experience on arrival. The information for finding the rep AND the actual rep, were all for the wrong terminal even though they had my flight details. Quite a lot of unecessary hassle and delay!
The actual transfer was fine- although I had problems trying to get in touch with the supplier to find out my pick up time. Their phones were down so it cost me £30 in phone calls- more than the return transfer cost!
Flight arrived after midnight in Terminal 2. Had to take a bus to terminal 1, look for exit # 8, and wait for 30 mins. As nobody showed up, I ended up taking a taxi to the hotel. Days later I called to complain and they offered to reimburse my taxi fare if I had saved the receipt, which I thankfully did. Ride back to the airport was uneventful. Driver was on-time and courteous.
it was so unfortunate that i didn't know that the airport transfers were only appropriate for 4 or 5 star hoels in mexico. i had to arrange my own transfer back to the airport.Still thankful that I was met at the airport. i hope you will specify the limitations next time to avoid same mistakes especially for me who went to mexico on my own.
Driver was not at specified location and not wearing the uniform described so we waited for 40 minutes before I went looking elsewhere and found him! Return trip no problem at all.
Despite the description of what to look for when we arrived at the airport the rep was not in orange and nor did we exchange vouchers so the details were confusing and we had real trouble finding him in the airport. On the return we were given 2 different pickup times 45minutes apart and we had real trouble getting hold of anyone to speak to , to confirm pick up in the first place. Overall we found this far too stressful.
horrible experience ... arrived in mexico city terminal 2 , took a packed bus through stopped traffic to terminal 1 door 8 as instructed which is where i was assured to find a clearly uniformed blue pants and orange shirt employee which would escort me to a van . no one was there , waited and no one showed up ... saw no vans associated with viator or the transfer operator. asked around and no one heard of either. called viator who connected me with a rude lady at the transfer operator who was very unhelpful and impatient. apparently they had gone to terminal 2 to pick me up , which would have been great however i was told to go to terminal 1. rude lady told me they were waiting for me by cash machines which were i see directly behind me now , no one was there !!! finally a young boy came running up to me because they had just arrived , nicely dressed but no uniform , with a sign with my name on it . he did not speak English. he took me outside and i was picked up by a plane white van with no markings ... the driver had no uniform nor markings as well and spoke barely any English. they had been waiting at terminal 2 for me . the driver and his son were very nice , no problem with their politeness and attempt to help .. but nothing went as planned and it was very stressful!! my return ride went well , the same gentleman showed up promptly at 11 am as planned ... he was a very nice guy and enjoyed practicing my Spanish with him . very very disappointed all in all ....
The driver was friendly and even recommended a good restaurant near my hotel. However, I learned that it was a lot more expensive than if I had booked the transportation service of my hotel. Also, they only pick up at a certain terminal, so that if your plane does not land there, you would have transfer terminals by airport train -- which is a lot more hassle than just getting an airport taxi.