Cuernava and Taxco were amazing places I thank the tour guide for taking us there, what I did not like is that he was taking us to the most expensive silver shops and did not give us much time to visit the smaller business ones. Sight seeing was amazing!!!

Picked us up at our hotel right on time. Tour guide and driver great. Disappointed in the tour itself. Taxco visit was basically three stops at silver shops and a really lousy, expensive lunch. Viator needs to review other restaurants for a lunch stop. Would not recommend tour at this time.

Waste of time - Spent less than 1 hr in the nice city of Cuernavaca - Didn't get to appreciate the beauty at all. Spent way too much time in Taxco - Lunch was crappy and WAY overpriced.....UGH...next time Im driving on my own

Too much time spent in "pre-chosen" stores in Taxco; there was much pressure to stay in these stores and not nearly enough time to explore Taxco. Didn't really get much time to explore Cuernavaca either. I would not recommend this tour to anyone.

Both places are absolutely beautiful. What was unnacceptable is the fact that we had to spend one hour ina silver shop that was outside of Taxco. This left us only 2 hours in Taxco after wasting over 3 hours on the road to get there, and another 2.5 hours to get back. Basically we spent more time in the bus and shop than visiting the sites.

I felt that we were rushed the entire trip. The guides did not give us enough time to see the towns.

The guides (3) collected us on time but we were taken to another area to have us divided into the correct buses, our bus was late and small so we were all separated for the 2 hours drive. The tour guide managed our expectations very well but it is clear that he gets commission from all the stores in Taxco if they see him with us. Our first three stops were in silver stores, we would be better off not to have stopped there as it made our lunch delayed and almost all the products were the same. We didn't get to see the town itself up until after lunch at around 4pm. The guide did not want to stop at Cuernavaca to see the chapel as he identified that Taxco was much prettier r and we should have free time in tiny Taxco buying silver goods. We changed his mind and had 45 minutes in Cuernavaca on the return, I wish we could have been there longer. There was no explanation of the buildings or the area as the other tours did. I suggest that a guided walking tour would be much more beneficial in both Taxco and Cuernavaca. Also it would be good to include other activities rather than shopping, like ride the cable car or explore the caves or point out the museum or the look out point on top of the city. All things that the tour guide could have shared but didnt. I feel I paid a lot of money for something I could have done on my own and there was no added value or benefit from a tour guide.

Spent way too much time listening to sales pitches than seeing sites. Guide was informative, but wasted way too much time.

The tour guide was nice. However, it was difficult to understand him. The 500-year old monastery and church in Cuernavaca was interesting but the city itself disappointing. Taxco was cute--but full of jewelry shops selling the same thing. The trip was not worth doing.

I can not recommend this tour as both the transportation and bi-lingual guide were 3rd rate. 14 of us were squeezed into a shuttle van for this trip which was clearly not designed to be a sightseeing vehicle. We were stuck in the back and could not hear the various comments of our guide throughtout the trip. Departure from Mexico City was delayed at least an hour while we sat around waiting for another couple to show up. The ride to Cuenavaca was okay but no actual touring of the city was done. When we arrived at Taxco the vehicle parked at a local restaurant which the guide selected and led us to believe was included in the tour. The food was very poor and expensive. We would not have chosen this restaurant on our own as there were many options as it turned out. We were then marched up the hilly streets to the church for a tour from a local guide (Alex) who was great. After a shopping time, all on our tour were asked to meet to depart. Rather than the lazy van driver go down to the bottom of the hill to drive up to pick us up, we were marched down the hilly streets to the spot where the van was parked. The 3 hour ride home was awful with no stops and we arrived back at our hotel 1.5 hours late. It felt like we paid for a 1st class bus ticket but got a 3rd class shuttle van ride!

Unfortunately, I would have to rate this experience as horrible! Our tour van broke down and our tour guide refused to call the tour operator for back up assistance. It took 4 hrs stranded on the side of the road before our tour guide after constant urging by us customers to call for help, finally called for a van to rescue us. Viator does not run the tour, it was contracted out to a another tour vendor. If I had known this, I would not have booked the tour.