Read what other Viator.com travelers think about the Port of Miami or Port Everglades Departure Transfer. What they loved, what they liked and what they think could be improved, it's all here to help you make the most of your next trip.
driver came about 20 min after i called. took me directly to MIA
Excellent! They arrived around 15 minutes after we called for them to come. Clean van. good driver. no problems.
Every thing worked out great,We called the morning we returned and there was very little wait time.
I use viator.com always,and the service is AAA always.
I throughly enjoyed my experience. Carlos was on time and very professional. Would definitely recommend
Picked up on time by friendly driver. They delivered exactly what they promised and to a good standard.
Was wonderful waited about 20 mins after call and everything went off with out a hitch. Will use again when area.
Good value and efficient booking of transport in USA from UK. They did exactly what was promised and the service was good.
The trip to Miami Airport was good. However, there was mass confusion at the Port of Miami
which other people wanting a ride who said they had booked the service. The driver handled
the situation very professionally and only allowed passengers whom he had to pick up and
called the SuperShuttle dispatcher to send more vans.
We waited less than 1/2 hour for our driver to pick us up. There was an enormous amount of traffic. It was raining and there were multiple accidents. The only part of our trip that I was not thrilled about was the fact that the other passenger we had to pick up was in a home. I felt a bit vulnerable driving into the neighborhood to pick this man up. Our driver was pleasant and drove well. We booked this shuttle on line and we assumed the van would look like the one in the picture which had a big wing on the side and was very easily spotted. However, when we got to Fort Lauderdale there was another company we were actually dealing with. Their vans had no distinguishing marks on them. We were told the van number and had no problem finding them. So, all in all, we had a very good experience with this shuttle system.
After our discovery that your van was not called Viator, we had no problems with the lovely lady that helped us from Super Shuttle. The driver was so very pleasant. The only problem was that we wanted to get to Miami Airport asap and he made another pickup which took up a lot of extra time that we had counted on using to go shopping before boarding our flight back to Barbados. We weren't able to shop as long as we wanted since many things are not available here on our little Caribbean island. We are Canadian citizens and just had things we needed to accomplish.
Confirmation call to my mobile phone prior to pickup from cruise ship was a nice touch, but there was some confusion at both pickups - - Miami Airport and Port of Miami. Drivers were courteous and professional in both transfer trips.
The trip was smooth, pickup was well coordinated and our driver found us right away. Our driver was very nice and an excellent driver.
We received this service due to a kind driver, otherwise we would have been left stranded. Two other drivers had REFUSED to contact the dispatcher at your office. Being overseas customers we had no way to call your office from Miami Port.
Please open a facilitation desk at Miami Port for overseas customers!
The first part shuttle from miami to port ft lauderdale was good. Coming off the cruise ship I called the day before because I realized I was getting off early. The woman on phone said just call us when you are outside. When I called they then said that I was supposed to confirm pickup and needed a confirmation number. I said I had called the day before and no one said I needed a confirmation number. They did come and picked up another couple at another port. Didn't need the stress. Prepaid for these shuttles. Also the woman had an attitude. I would not use again.
We had to call twice and wait 50 minutes for a pickup. Should be able to schedule pickup or have vans at cruise port to take riders to the airport.
Had to wait half an hour for shuttle to arrive. Journey itself was fine.
Very unpleasant experience, didn't accept an electronic voucher as stated on the email. It wasn't the drivers fault I blame viator. Will not be using them again to book.
Note from Viator: Thank you for your feedback. We're always looking to improve our content and have corrected this information on our product page. We do hope you will consider using Viator again.
I was not please at all with pickup service from super shuttle. My pickup time was 8:00 to 8:30 am and the van didn't arrive until 8:50 am causing my entire group to miss our flight at Miami airport at 10:00 am. I recvd a text message from super shuttle stating be ready by 8:00 am which I was and when I approached the only super shuttle van that arrived at 8:10am, I was told it was going to ft lauderdale airport only and stated would need to wait for next van# 554 going to Miami airport in appx 20 minutes which didn't t happen and because we missed our flight and had to reschedule,we did not arrive at our designation until 9:00 pm and spent whole day at airports
Called for van from Port Of Miami, waited almost an hour and it didn't show up. Ended up paying another company for a ride to the airport. Wasted my $.
I have used super shuttle in LA and the Miami super shuttles are the most poorly organized. I was not impressed at all!
very poor communication between dispatch and driver. they ran our driver in circles for over an hour around the terminal looking for passengers. they didn't respond to his calls, he had to call dispatch on his phone to reach them. driver was trying his best, poor system.