The service was reliable and excellent. I would definitely use it again
The service I received was great. Courteous drivers, timely pick up and drop off. Mr. Bernard Johnson is very nice. He transported me from MoBay to Ocho Rios in April and transported me back to MoBay yesterday. Very courteous. I will recommend this service to friends and family.
Drivers were accommodating, informative, and nice. They were open to answering questions, giving some facts of Jamaican culture and history, and provide a safe ride to your destination. Customer service is superior.
Bus drivers were very friendly and knowledgeable. Great rates offered by the company. We recommended to 6-7 other travelers while on the island and they all booked with Viator because they had the best rates and we'd assured them the service was friendly.
The transfer desk at the airport was easy to locate on our arrival and the drivers were courteous and professional, also arriving on time to our hotel for our return trip.
Very punctual . Got there on time. Easy to spot them at the airport. Prompt service.
My stays in Ocho Rios and Montego Bay were excellent. The shuttle was excellent. The assistants at the desk were very helpful, attentive, professional, and courteous. Andrew at the airport did an excellent job of meeting my travel needs!! Thanks Andrew!! I look forward to using this service when I return.
I loved the transfer service will be using again when ever. Punctual and excellent service and reasonably priced.
Your service was great! We did not have to wait long to get to our resort when we arrived and Viator was very prompt when they picked us up for our departure! I will definitely use them again!
We were picked up and transferred in a car or van on time for our transfers. The drivers were great and offered us suggestions to make our trip more enjoyable.
Our transport was easy to find upon arrival and was on time for our departure. The driver was pleasant and talkative. On the departure run we were slightly ahead of time to pick up at another hotel on the way to the airport so our driver gave us a slight detour to a local area to show us a typical Jamaican community. It was a beautiful morning and the short departure from the main road was very informative, especially for my two teenage nephews. We also stopped at a road stall in Lucea, halfway between Negril and Montego, and picked up some peanut porridge take away. Without this driver I would never have enjoyed this part of local culture. The price was the best I could find after quite a bit of looking and the service excellent.
We had a great experience with the roundtrip transfer in Montego Bay. The agent at the airport was awesome and got us on the bus quickly after we arrived and cleared customs. This is so important when traveling longer distances, you just want to get to your destination so you can relax. The bus was prompt in picking us up to go back to the airport to fly home. I definitely will use your service again. Thank you for having air conditioned buses that are in great shape.
I have used Viator services many times before and I have NEVER been disappointed. I will continue to use your services and tell others about it. Thanks. RAR.
Excellent getting us to the hotel had a mix up on our departure date called they brought someone right away and would highly recommend!!!
Great service. Driver did a good job providing a safe, on time arrival.
Tommie R USA
Pick up was prompt and got us to the airport in plenty of time.
Upon our arrival, the operator greeted us as if we were old friends. Immediately took us to a waiting bus and we were on our way within minutes (especially great after flying overnight). The driver was great, too...cheerful and welcoming. Even asked if we needed a bio and/or beer break during our one hour drive to Negril. ;)
Our resort was fabulous. Loved everything...the ambience (the facility, the beach and grounds) but especially the staff. It was like being with family.
On our return...didn't much like our very early pick-up time so they kindly renegotiated; the operator changed it to as late as possible (for an original 3:10 a.m. pick-up, every minute more was appreciated). When we walked to the entry of our resort, there was our driver, all smiles, waiting for us. We had a private car which made it very comfortable at 3:30 in the morning. We even got more Jamaican history during our early morning drive to the airport.
One request, however. We wanted to do the bamboo river rafting tour but your company did not offer it. I hope you will add it to your offerings for future trips. Regretfully we booked with another company and will never do so again (they cancelled the tour without contacting us).
I will tell everyone I know about our experience in Jamaica and with Viator. Thank you for adding to a wonderful vacation. Your company is now on our favorites list for travel.
Stephanie and Bill
Good experience! Transportation was on time and the drivers were friendly.
Easy booking. Well organized at the airport.
On-time pick up at the hotel. Very nice ride.
We had transfers to and from Negril. Both drivers were friendly and pleasant on the trip. We would recommend Viator to anyone.